Customer Service Assistant Manager
Resume:
Sheryl "Shae" Lawton
Las Vegas, NV *****
adzfgn@r.postjobfree.com
I have over 15yrs of experience as a BrandAmbassador/Talent I have also worked with Sigourney Weaver, Producers Michael Bay and Drew Barrymore. I am trustworthy, respectful and responsible. I developed my own Etiquette business and I understand the importance of manners and integrity goes a long way. I do have a Talent Resume that I can provide and references including from my current job at Princess Diana Exhibit. I am looking for more hours and opportunities. I would like to speak with you. Work Experience
Brand Ambassador
LV Exhibitions - Las Vegas, NV
August 2022 to Present
Brand Ambassador for the Princess Diana exhibit at the Aria. Key holder, working for VIP guest's and guest's.
Education on usage of Audio Guides, Answering exhibit questions, Ensuring a safe and healthy experience Cashier/Customer Service
Marathon Staffing - Las Vegas, NV
February 2022 to Present
Assist agency working venues at a variety of locations with Cashiering, Event Hospitality TAM card
Assistant Manager/Sales Associate
Las Vegas Mobility - Las Vegas, NV
September 2015 to February 2022
• Opening & Closing procedures Mon-Sat
• Office/Clerical & Phone Etiquette
• Scheduling & Coordinating customer needs
• Money management and usage of POS system
• Sales, Education & Safety precautions when utilizing company products
• Addressing customer concerns with Kindness & Care
• Assuring overall Customer Satisfaction
Narrator
LEXUS & HUMMER - International
January 2010 to January 2017
I traveled Internationally for the Auto Show tours representing and educating the public. Worked closely with client's and VIP status on private events. Assisted with display setup and free give- aways, Promoted to represent the Corvette Z06
Affiliations and Volunteer Work
NBRC; Michigan Humane Society; Disabled Veterans of Foreign Affairs; Saint Claire Shores Housing Commission - United States
May 1997 to August 2015
• Maintain communication with the National Board of Respiratory Care, receiving updated material & contacts within my field.
• Volunteered to assist the Humane Society with the Safe & Educational process of Animal Care & Adoption.
• Volunteered to Provide Personal Assistance for Vietnam Veterans.
• Volunteered to help less fortunate families acquire Housing Assistance. Animal Care Associate
Petsmart - Old Hickory, TN
January 2012 to April 2015
• Ensuring the nutritional wellbeing & development of each pet within our care.
• Monitoring, Analyzing & Reporting the current condition of each pet per protocol & OFTEN randomly
• Practicing stress reduction techniques alongside PetSmart Trainers to promote a positive growth environment for pets & owners
• Working closely with the Veterinarians, Trainers & Groomers to provide customers with an Informative and Enjoyable experience at PetSmart
• Maintaining OSHA regulations & help to promote a Healthy Disease-free environment
• Assist with Intake, Evaluation, Treatments & Quarantine procedures for the new arrival of animals
• Assist with providing humane care for pets
• Open communication with distributors about the store's inventory needs, delivery times & payment methods including POS knowledge
• Recruit local volunteers, sponsors & other affiliations in efforts to provide a Healthy, Fun and Educational experience for customers wishing to Adopt a pet Community Relations Manager
The Motor City Bowl NCAA - Detroit, MI
April 2003 to January 2011
• Liaison between the MCB, The Make a Wish Foundation & Local Orphanages
• Responsibilities included, ensuring the Safety of the Make a Wish child and his or her family, this child was chosen to flip the game coin and to meet the coaches, team members including numerous Hall of Fame football players who also played important roles within the MCB teams
• Planning, Implementing & Managing Public functions in efforts to promote healthy public relationships
• Coordinating staff duties, placement of event essentials, overseeing catering & photographers
• Collaborating with MCB team members to discuss Program Progress & Budgets
• Office/Clerical & Phone Etiquette responsibilities
• Working directly with the CEO: Mr. Ken Hoffman, the Owner: Mr. George Perles alongside with the Ford Field Executives, helping to facilitate their ideas of having another successful Football Bowl game
• I am proud to have successfully incorporated into the MCB family, the local Orphanages & the Miss Michigan program
• Giving back to the communities by providing a Healthy, Safe & Fun event/environment is one of many Missions the MCB strives for.
• The Motor City Football Bowl game is an event that takes place every year the day after Christmas at Ford Field. The MCB team has become more & more successful achieving its goals every year. Respiratory Technician
St. Johns Hosptial - Detroit, MI
May 1997 to March 2003
• A member of the Interdisciplinary Team, providing Assessments and Care for Ventilator, Tracheostomy, Decannulation procedures, Spinal cord injuries & Breathing impaired patients
• Consulting with Doctors, Nurses & Therapists, in efforts to develop treatment plans
• Present patients & families with educational information in an effort to promote progress in patients' status
• Collect, Submit, Maintain patients' records, data and patient confidentially
• Routinely assess patients per protocol and OFTEN randomly
• Cleaning / Sterilizing all Respiratory equipment and patient surroundings
• Followed OSHA Guideline's, above and beyond requirements
• When my work schedule would allot me time, I would visit with my patients to Listen, Help & Encourage them.
• This is a very important part of my Work Ethics
Education
Associate of Applied Science in Respiratory Therapy Macomb College & St. John's Hospital Detroit - Detroit, MI February 1995 to May 1997
Skills
• Certification (10+ years)
• HC Certification (5 years)
• Business (3 years)
• Microsoft Word (10+ years)
• Animal Care (3 years)
• Clerical Experience (3 years)
• Assistant Manager Experience (7 years)
• POS (10+ years)
• Retail Sales (10+ years)
• Pet Sitting (4 years)
• Pet Care (10+ years)
• English (10+ years)
• Caregiving (10+ years)
• Meal Preparation (8 years)
• Babysitting (10+ years)
• Front Desk (3 years)
• Laundry (10+ years)
• Childcare (6 years)
• Personal Assistant Experience (8 years)
• Hospital Experience (9 years)
• Phone Etiquette (10+ years)
• Cashiering (10+ years)
• Hospitality (10+ years)
• Guest services (10+ years)
• Customer service (10+ years)
• Microsoft Excel (1 year)
• Public speaking (9 years)
• Cash Handling (10+ years)
• Medication Administration (9 years)
• Dementia Care (10+ years)
• Home Care (8 years)
• Kennel Experience (1 year)
• Dog Handling (10+ years)
• Cleaning Experience (8 years)
Languages
• English - Fluent
Certifications and Licenses
CPR-AED Certification (Infant-Child-Adult)
July 2022 to July 2024
Assist with any life threatening circumstances
Infant/Child/Adult
HC & Caregiver Certification
July 2022 to Present
• Assist patients in need of Respiratory Care; Homecare - ADLS; First Aide (Infant-Child-Adult) TAM card
July 2023 to July 2027
Certified to serve alcohol
CRT
June 1993 to Present
Respiratory Technician, care and treatment plans to help achieve success with maintaining airway compliancy. This is a field that treatment involves anyone at any age with any compromised airway conditions
Assessments
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Project timeline management — Proficient
December 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Completed
April 2021
Level of motivation and discipline applied toward work Full results: Completed
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Valid Driver's License; COVID Vaccination; Pass a Background Check
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