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Project Manager Customer Service

Location:
Atlanta, GA
Posted:
September 02, 2023

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Resume:

Brian A. McIntosh

**** ******** ****

Bethlehem, GA 30620

Cell:770-***-****

adzffm@r.postjobfree.com

Summary

Fully trained and knowledgeable Claims Adjuster Trainee has worked as a trainee for over a year at Metro Public Adjusting and I am seeking a new position. Has a strong understanding of the claims adjustment process and what factors come into play when arriving at the final total. Has a bachelor’s degree of Technical Management and is highly analytical and focused.

Highlights

Excellent reasoning and critical thinking abilities

Good ability to self-manage time and work independent of supervision.

Strong written and verbal communication skills

Very analytical and detail-focused

In-depth knowledge of the claims adjustment process and what factors influence the amount.

Fully trained and able to take on a role as an independent claims adjuster for Metro Public Adjusting.

Strong understanding of Metro Public Adjusting insurance business model and procedures.

Strong understanding of insurance rules laws and regulations governing the claims process

Strong investigatory and statistical analysis skills

Good team member and able to take direction from supervisors.

WORK EXPERIENCE

Independent Public Insurance Adjuster - Licensed Claims Adjuster

Metro Public Adjusting/B&T Reality LLC.

2022 – Present

Investigate and determine coverage onsite of loss and adjust all elements of Property Loss claims of moderate-high severity.

Handle moderate- severe complexity claims assigned under little supervision.

Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.

Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.

Works with and may coordinate several vendor services such as contractors, emergency repair, cleaning services and various replacement services.

Identify suspicious losses.

Access roofs by ladder, inspect attic’s, crawl spaces and basements in search of damage.

May be called upon for catastrophe duty.

Atlanta VA Health Care System

General Engineer 801/ GS-12 Office of Engineering

2012 – 2016 / 2018 - 2022 - (Retired)

Day to day operations include but not limited to creating scopes of work for construction requirements, determining cost estimates, reviewing of concept designs and drawings, created by A/E firms. Managing, monitoring new construction, as well as alterations and additions to existing buildings, grounds, systems; conducting engineering surveys, and verifying specifications, and building codes; Skill in negotiating cost proposals creating test program concepts, Skilled within the areas of communicating clearly, concisely, and with technical accuracy, both orally and in writing.

Develop, implement, and administer maintenance, operations, and design and construction contracts for extremely complex and potentially dangerous research facilities. Evaluate overall project technical and cost risks in determining project contingency/management reserve estimates. Assist contract officer in providing technical advice on preparing and editing contract technical scope documents. Creates ICGE for PCO.

Capable of successfully running multi construction project from conception to completion, applying best practices and technical knowledge in several related professional areas such as civil, electrical, mechanical, HVAC and plumbing applications, in the price range of Multi. Million dollars. Knowledge of multiple disciplines as it relates to construction management using best practices and time management. Develop, implement, and administer maintenance, operations, and design and construction contracts for extremely complex and potentially dangerous research facilities within VA Hospital. Works closely with the contracting officers and other logistic staff in ensuring that contracts are completed within the planned resource and time constraints. Directly supervises and facilitates project design programs for the Medical Center and its Community-Based Outpatient Clinics (CBOCs) by reviewing, evaluating, and coordinating planning data such as projected space requirements and strategic, operational, program and design requirements. Initiate, develop, and conduct major repair, improvement modifications, and renovation projects which are of a highly specialized nature due to the complexity of facilities design and varied program activities. Prepares and coordinates a variety of correspondence and reports in reply to inquiries from internal VA offices and Congressional, veterans service organizations and other external groups:

Past list of active Construction projects:

(1)Project# 508-341 Minor, Construct New Parking Levels on Existing Parking Structures at Atlanta, this project will add three additional levels of parking for 400 additional new spaces to the existing parking structure at the main medical facility. $701,517.00

(2)Project #508-347 Total renovation of physical structure located at fort McPherson Atlanta Georgia. Project will demolition sections of the building, which includes asbestos abatement. In place concrete casting, plumbing, carpentry, HVAC, roof and deck Thermoplastic and Firestopping. Leed practices such as LED lighting, reflective roofing and medal recycling will be adhered to. $15 Million

(3)Project # 508-17-101 – Renovation of the 5th floor Building 1: Geriatric Medical/ Mental Health Unit # $10 Million

VA Police Services Atlanta Department of Veterans Affairs Medical Center

Police Officer / Physical Security Construction Control Rep.

2018-2020

Capable of successfully running multilabel construction project from conception to completion, applying best practices and technical knowledge in several related professional areas such as civil, electrical, and mechanical, knowledge of multiple disciplines as it relates to construction management using best practices and time management through years of experience. Team player with contractors as it relates to compliance with applicable safety codes. Manage and direct, quality assurance and quality control process through active federal acquisition regulations (FAR), VHA construction standards.

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Attend pre-biding and weekly project walks to ensure the project safety and Police schedules will not be affected. Review production/ reproduction, drawings within the latest AutoCAD- computer-aided design software; as well as Revit. Team player with contractors as it relates to compliance with applicable safety codes, National Fire Protection Association Codes, OSHA and JCAHO. Manage and direct, quality assurance and quality control process through active federal acquisition regulations (FAR), VHA construction standards, applying knowledge of Security Surveillance Systems, Telecommunications, Electrical Theory, Anti-Terrorism, Building Information Modeling (BIM) review.

Participates in the analysis of contractor proposals and provides input into recommendations associated with A/E and Commissioning services. Coordinates detailed activities for execution of assigned projects assuring all factors that will impact the schedules are identified. Collaborate with project managers, Department of Veteran Affairs executives, contracting officers and other logistics staff to ensure contracts are completed within the planned resource and time constraints. Communicates effectively with other project team members to ensure objectives, mission, goals, and accomplished to ensure accuracy. Schedule excess police presence, road closures, traffic guides, and project related security alarm shutdowns. Communicate complex project development issues in a cross-cultural context, often negotiating for desired outcomes. Manages multiple projects and provide status conducts meetings, keeping stakeholders and senior management apprised of progress, risks and issues, while achieving a defined schedule for project security and/or shutdowns.

Unites States Bankruptcy Court Atlanta, Georgia

Emergency Facility Manager / Procurement Specialist

2016 – 2018 (This is a Federal Job)

Supervised general engineering activities related to all construction and utility operations. Knowledge of a wide range of professional engineering concepts, principles, practices, standards, methods, techniques, materials, and equipment to effectively apply advanced multidisciplinary engineering theories and concepts to test and evaluate activities and advisory services as well as strategic planning. Assists GSA’s Project Managers and engineering officers in construction planning, scheduling, and material estimating. Prepared operation orders, standing operating procedures, and contingency plans. Inspect construction and training activities. Knowledge of the principles of system engineering and program management. Ensured system requirements, interfaces, capabilities, and program factors were considered in planning, monitoring, and the reviewing of tests and test results. Supervised performance of contractors. Develop, implement, and administer maintenance, operations, and design and construction contracts for extremely complex and potentially dangerous research facilities.

Evaluate overall project technical and cost risks in determining project contingency/management reserve estimates, assist contract officer in providing technical advice on preparing and editing contract technical scope documents. Resolve technical specifications questions and issues brought forth by both contracting and agency personnel.

Monitor change control issues that may potentially affect project technical, cost and schedule baselines and provide recommendations to contracting officer. Develop operating and maintenance instructions and criteria for equipment; prescribe procedures for conditions encountered in service and identify essential operating precautions. Serve as lead for identification, scheduling, and assignment of maintenance activities associated with annual lab shutdowns. Initiate, develop, and conduct major repair, improvement modifications, and renovation projects which are of a highly specialized nature due to the complexity of facilities design and varied program activities. Ensured construction teams complied with federal codes, and safety procedures. Provided technical leadership and management in planning, analyzing, and reviewing test efforts.

Department of Aviation / Hartsfield Jackson International Airport

Chief Facility Engineer / Facility Project Manager

11/2002 – 06/2012

As Chief Engineer, I conducted official sealed solicitations for all statewide contracts and large or complex agency contracts. As Project Manager responsible for managing projects from initiation to closure. I planned multiple million-dollar projects. Performed new construction, capital repairs, minor recurring/non-recurring facility maintenance. Skilled in market research, negotiating contracts and defending test results. I have written project SOPs, concisely, and within technical accuracy.

Worked with Senior Management, as their subject matter expert during pre-bid conferences. Lead teams of Engineers through the design and development of projects, which involved complex technical problem solving. I provide technical evaluation on project proposals and awarded projects. Develop operating and maintenance instructions and criteria for equipment; prescribe procedures for conditions encountered in service and identify essential operating precautions. Serve as lead for identification, scheduling, and assignment of maintenance activities associated with annual lab shutdowns.

Projects I have worked on includes but not limited to over a million square feet of building envelope, roof repairs and/or replacements, Heating Air Conditioning capital replacements. Preformed pre-construction risk assessments. Met with infection and safety teams to ensure proper measures are followed.

As a former EIT for Georgia Power, my knowledge of Sub Station and Underground Construction enabled me to work hand in hand with CO. I coordinated airport electrical shutdowns to construct a new electrical Sub-Station which powered Hartsfield Jacksons Fifth runway. My duty on this project priced at 2.3 million dollars was leading the engineering team who performed, contract surveillance, created purchase orders (PO), conducted program meetings, projects inspection and acceptance.

Project Manager / Commercial Apartment Building

Precious Ones International, LLC

10/1995 - 04/2002

Provided advice on the construction management, project administration and project scheduling of multiple building type projects including the coordination and control of project planning, programming, budgeting, site selection and acquisition, appraisal, design and construction, commissioning, and building occupancy stages.

Planned, prioritized, assigned, for over 40 multi-craft employees; reviewed and participated in the work of staff and contractors responsible for facility construction, renovation, and maintenance.

Conducted interagency and intra-agency all-hazard emergency and incident specific planning.

Managed project data and provided project status reporting to GSA performance measures and organizational requirements.

Evaluated the bids submitted against project cost estimates; Managed multiple projects for the remodeling and reconstruction of over 1000 apartment units.

Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; conducting surveys to evaluate onsite conditions; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards and resolved problems; implementing.

Provided technical assistance in managing and evaluating grants, cooperative agreements, contracts and other awards.

Participated in the preparation and administration of the facility maintenance budget; submitted budget recommendations; monitored expenditures; prepared cost estimates; submitted justifications for equipment; monitored budget expenditures; analyzed variances; initiated corrective actions.

Negotiated and coordinated project plans, budget objectives and schedules with management of affected customer agencies to establish and/or manage customer expectations.

EDUCATION

DeVry University

Technology Management / Project Management

Bachelor's Degree of Applied Science

Dean’s List / Cum Laude

Relevant Coursework, Licenses and Certifications

Project Management, Project Lifecycle,

Technical Career Institute

Associates of Occupational Studies

Electronics Engineering Technology / Air Conditioning, Heating and Refrigeration Technology

United States Army Corps of Engineers

Differential equations, integral calculus, physics, chemistry, statics, dynamics, strength of materials, fluid mechanics, hydraulics, thermodynamics, electrical fields and circuits, nature and properties of materials, heat transfers

Professional Profile

Excellent analytical skills to solve problems and plan project work. Remarkably shrewd, seasoned, and resolute professionally equipped with more than 20 years of experience in all aspects of General Engineering, Project Management, Commercial Construction and Industrial Heating/Ventilation, Air Conditioning (HVAC), Low/HV Electrical, Building Inspection, Insurance Adjusting, Plumbing and Carpentry. I possess exemplary qualifications for planning, designing, and managing the installation, operation and maintenance of technical systems. Have extensive knowledge of mechanical codes, regulatory compliance, and contract management. Demonstrated intense capability in directing multiple teams and projects simultaneously with comprehensive skills in establishing and maintaining productive working relationships among cross-cultural team members associated with the project. Expert level skills with Microsoft Office package:

Details oriented with the ability to multitask and prioritize.

Excellent interpersonal and customer service skills, leadership skills and a team player. Excellent knowledge of managing project funds. Excellent experience as a Project Manager

Technical Applications/Memberships

Current member of Project Management Institute (PMI), Association of Energy Engineers, (AEE) National Fire Protection Agency (NFPA) Construction Management Association of American (CMAA) VHA Engineering & Occupational Safety and Health (CEOSH) Judicial Court Emergency Manager, Develop Emergency SOP’s, Program Leadership, Engineering, Military Police, VA Police, Project Management, Technical Management, Contract Negotiation, Electrical Schematic & Blue Print Reading, FEMA Certified, CDL Class A, Microsoft Office, Planning and Design, Mechanical Codes, Regulatory Compliance, Cross Cultural team and

Relationship Management, Project Fund Management, Customer Service.

Awards and Certificate of Achievements

Florida All Lines Adjusters License, State Farm Auto Certification, VHA Professional Project Manager (PPM l), VA Facility Engineer and Construction (FE), Contracting Officers representative (FAC),Accredited Project Manager (International Organization for Project Management), DAU - CLC 222, DAU - Intermediate Facility Engineering (FE 201), Veteran Service Representative (VBA), Vendor Net and eSupplier, Police Officer Standardized Training Course (LETC), Army Commendation Medal, Army Achievement Medal, Army Good Conduct Medal, Army Reserve Components Achievement Medal, National Defense Service Medal, Armed Forces Reserve Medal, Overseas Training Ribbon, FCP Certificate of Attendance, Certificate of Achievement, Highest Honor Student, Dean's List, Cum Laude per Maintained 3.8 GPA.



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