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Customer Service

Location:
San Jose, CA
Posted:
September 02, 2023

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Resume:

Maricel B. Martinez

adzfe7@r.postjobfree.com 408-***-**** (mobile)

Objective: Seeking a position in a professional challenging new organization where I can utilize my business, leadership skills, backgrounds, abilities to enhance quality and productivity with the opportunity for professional growth. Summary of Skills and Qualifications:

Proficiency with MS Operating Systems (Outlook, Words, and Excel) Sage MAS500, Microsoft D365, VISTA Well-developed communication and interpersonal skills in providing excellent customer service. Mature minded individual, responsible, and self-motivated with the ability to multi tasking. Company supporter and team player with skill in managing multiple activities and disciplines, train and supervise associates to work together as a team. Education:

1986 – 1990 High School Diploma Manila, Philippines 1990 – 1992 Bachelor of Science in Computer Secretarial Course Manila, Philippines 1994 Fil-Am Employment Training Center San Francisco CA, USA Certificate for Completion of Administrative Duties and Training Professional Work Experience:

February 2022 – June 2023

Administrative Assistant Hathaway Dinwiddie Const Co Santa Clara, CA

Provides administrative and project support for the project team.

Perform Human Resources transactional support in preparing and processing the new hire or rehire document packet.

Reviewing and processing the subcontractor’s contracts for the project team.

Checking status in DocuSign for outstanding subcontracts and any other documents.

Checking the California State License Board (CSLB) for subcontractor license status.

Requesting Certificate of Insurance (COI) from subcontractors once subcontract has been fully executed.

Processing laborer’s timecards on weekly basis.

Requesting close-out documents such as warranty letter, operation & manuals, as-builts, drawings from subcontractors as required for the project closing process.

Entering unpaid invoices in the system for payment processing.

Daily front desk coverage (answering phone, mail sorting & distribution, preparing outgoing mail, assisting visitors) April 2007 – July 2022

Office Administrator/Project Coordinator One Diversified Santa Clara, CA

Contract and proposal review with the project team (Project Managers, Systems Engineers, and Onsite Installers). Maintain Bill-of-Materials (BOM) list, verifying pricing, availability and processing change orders.

Purchasing equipment, parts & materials required to complete the project as directed by Project Manager

Prepares and maintains the accuracy of project files.

Work with Inventory Control in tracking Project Inventory Status

Track actual project versus planned costs on a monthly basis.

Prepare monthly spending report and submit it to Project Manager for review.

Maintain project profit margin analysis with invoicing status.

Invoicing client based on the agreed billing terms (AIA/progress payments) on the signed contract.

Arrange domestic or international travel, housing, car rental, per diem allowance for project teams when required.

Responsible for maintaining travel & expenses files for all projects.

Review requisitions and process purchase orders for equipment, parts & materials, and outsourced labor

Purchasing inventory and non-inventory items

Checking ETA status for backordered equipment or parts & materials required for the project completion.

Maintain ordering office equipment supplies and inventory.

Provide back up coverage in absence of buyer in purchasing department.

Requesting quotations from various vendors for price comparison

Communicate effectively with vendors, customer service and field personnel.

Reviewing, processing and approving expense reports.

Organize company event planning and catering.

February 2004 – February 2007 Cal Coast Financial Corp. Fremont, CA Office Administrator

Provide administrative support to company’s Vice-President/Broker and Loan Account Executives

Preparing daily bank deposits, reconcile check deposit receipts, copies of loan applications, pre-approval letter and verification of employment.

Distribution and sorting incoming mails.

Follow up and track down weekly time sheets from employees, processing and distributing payroll or commission checks.

Maintain employee confidentiality and protect the operation by keeping personnel data confidential.

Managing new hire and termination process

Scheduling and booking company travel arrangements.

Preparing and processing agent’s year-end 1099

Coordinate and schedule both internal and external meeting

Attending staff meetings, preparing agendas, take meeting minutes and distribute to staff.

Arranging business meals for meeting

Generating office memo and correspondence, spreadsheets or other documents as requested

Perform office supplies inventory and order processing.

Order business cards for new hires and other marketing supplies

Order and maintain equipment supply and arrange for equipment maintenance.

Maintain Vice-President personal expense account records and confidential files.

Process vendor invoices

Collecting payment for past invoices

Computing monthly gross and year-to-date profit

Answer multi-line telephone system.

Respond to client phone calls in an energetic and pleasant manner.

Routing incoming call to correct person

Provide back up coverage in absence of the Front Desk Receptionist

Some shipping and receiving procedures.

Running some office errands

July 2002 – February 2004 Pacesetter Corporation Milpitas, CA Branch Office Administration Clerk

Provide administrative support to branch Sales Managers and Vice President for Sales and Marketing to their daily activities.

Scheduling and booking travel arrangements for Vice President.

Create employee requisitions, assist with scheduling interviews, escorting and monitoring candidates.

Conducting an orientation for new hires in paperwork completion and reviewing all the hiring materials if complete before entering into the company database.

Checking and entering every contract and lead reports that Factory Sales Representative turned in.

Perform office supplies inventory and order processing.

Coordinate financing.

Handle customer payments.

Prepared daily bank deposits.

Scheduling customer service request.

Running some office errands.

Reviewing all incoming faxes, memos and letters before distribution.

Distributing payroll checks.

January 1996 – January 2002 Fry’s Electronics San Jose, CA RTV (Return-To-Vendor) Software Department Manager

Managing 30 associates and 2 Department Supervisors in receiving and shipping customer returns.

Direct operational efficiencies and auditing of product returns from 19 different store locations into a major warehouse site.

Making sure all software products are received and processed correctly in a daily basis.

Requesting an RMA (Return Material Authorization) from different vendors to return a defective, stock balance or over stock products on a daily, weekly or monthly basis.

Communicating with vendors on-line or via telephone regarding the status of the RMA Request.

Followed different shipping procedures and instructions from the vendors, making sure the address is correct to avoid the delay and have a proper credit issue.

Maintaining the current inventory level on a weekly basis.

Re-distribute software-related products among all stores.

Hired, trained, and supervised groups of associates to perform at top efficiency level to ensure all critical activities are accomplished as required.

Apply strong communication skills in managing staff to inspire cooperation and teamwork.

Provide associate guidance and interpretation to associates to resolve issues. Software Purchasing Expediter for Operation

Assisting software supervisor in generating daily replenishment purchase orders for vendors.

Communicate with vendors about the status of new release product orders, back orders and availability of particular products.

Scheduling and expediting of specific products and service at optimum total cost.

Reconcile any cost or quantity discrepancies between invoices and corresponding Fry’s receiver sheets.

Re-distribute software related products among all stores for inventory-balancing purposes.

Respond to each store’s receiving issues and inventory / merchandise request.

Travel to stores to assist in departmental operations. Service Support Supervisor

Supervise the ordering of parts from different vendors to facilitate the repair of computer, printer and audio equipment.

Ordering parts on-line or via telephone.

Answering and resolving special customer’s concern.

Manage records for Fry’s central repair department.

Coordinate repairs by obtaining authorizations and instructions from customers.

Filing warranty reimbursements to different vendors, data entry, parts ordering, receiving and shipping to different vendors, scheduling customer’s in-home service repair and answering phones.

Communicate with customers and vendors via telephone or written correspondence regarding the status of repairs and warranties.

Reference Available Upon Request



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