**** ******* ***.

Baltimore, MD *****

443-***-****

443-***-****

adzfdz@r.postjobfree.com

GARY J DAVIS JR

OBJECTIVE

To provide excellent customer service, in addition to efficient computer literacy throughout various industries internationally.

PROFESSIONAL ACHIEVEMENTS

Center of Excellence Certificate (Call Center lead/Supervisor/Team leader)

CPR Certification

HCD Graphic Design Award

A+ Certification

92.3 Freestyle Champion

Morgan State's College Radio 88.9 Test Bin Certificate

SKILLS

Microsoft Office

Oracle

Remedy

Visual Basic

Adobe PDF Reader, Photoshop

Lexis Nexis

WORK HISTORY

07/2022- Present

QCC

IT Service Technician

Owings Mills, MD

•Inbound/Outbound Calls and emails, Place online orders for various service request.

•Troubleshoot Internet, Phone & Security Systems for businesses.

•Inventory calculation, Schedule In-house & 3rd party contractors for service orders.

01/2020- 06/2022

Proto call Services

Medical Office Administrator

Towson, MD

•Assist all call center reps with technical expertise and resources to take calls daily.

•Order lunch/Breakroom office supplies for staff and submit expense log monthly.

•Take Inbound calls when que is busy or facility is short staffed regarding call reps.

•Setup zoom interviews for new applicants,

•Register badges for new hires and schedule orientations with employee’s and HR dept.

11/2017- 12/2019 (Present)

PB Conscience (Sole Proprietor for Gary J Davis)

Executive Producer/Composer

Baltimore, MD

• Finalize all music compositions, Assist audio engineers with mix & mastering songs.

•Handle all accounting, Merchandise inventory, Marketing & Promotion campaigns.

•Manage any 3rd party staff or contractors hired throughout the calendar year.

10/2014-10/2017

Pay pal (Ebay Corporation)

Level 3 customer service

Cockeysville, MD

•Inbound Call Center

•Assist account holders with payments, and how to manage account online.

•Mentor level 1 customer service agents

11/2012- 09/2014

Comcast

Direct sales customer service

White Marsh, MD

•Inbound/Outbound calls

•Approve or decline service for customers

•Account modifications and customer upgrades

10/2009-09/2011

Hilton Corporation

Homewood Suites

Night Auditor

Bel Air, MD

•Complete daily, monthly, and yearly audits for property.

•Monitor front desk of hotel from 11pm- 7am.

•Assist guest services department when short staffed.

•Inbound/outbound customer service.

02/2007-06/2009

Emergency 24

Alarm Monitoring Center

Night Operator

Silver Spring, MD

•Monitor alarms signals via desktop pc for 8-10 hrs. (3rd shift: overnight)

•Inbound/outbound Alarm monitoring operator.

•Dispatch to appropriate emergency service department if needed.

12/2005-01/2007

PDP Technologies

Vehicle Title Encoder

Hunt Valley, MD

•Scan vehicle documents in alphabetical order for General Motors Nationwide.

•Lift 45-50lbs (Vehicle document file bins).

•Assist the sorting department when short staffed.

06/2004-12/2005

Radio Shack

Assistant Manager

Fullerton, MD

•Inform customers of all services provided

•Cashier for the store.

•Make deposit drops.

•Assistant management with training procedure for new associates.

EDUCATION

2004-2007 Tesst College (Networking Information Systems Certificate Program)

2000-2004 Parkville High School (Center for Math, Science & Computer Science)

REFERENCES

Richard Lowe

QCC

Assistant Manager

443-***-****

Jamal Roberts

Proto call Services

Manager

770-***-****

Laura Bowman

Proto call Services

Supervisor-Admin

505-***-****

Christine Beyer

Supervisor

Pay pal

443-***-****

Qiana Fortune

Priority One Staffing

Comcast Sales Supervisor

410-***-****

James Fitzsimmons

Hilton

Operations Manager

410-***-****

Bernie Ramos

Emergency 24

District Manager

301-***-****

Bruce

Ultimate Staffing Recruiter

PDP Technologies

410-***-****

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