Customer Service Call Center
Resume:
Baltimore, MD *****
**********@*****.***
GARY J DAVIS JR
OBJECTIVE
To provide excellent customer service, in addition to efficient computer literacy throughout various industries internationally.
PROFESSIONAL ACHIEVEMENTS
Center of Excellence Certificate (Call Center lead/Supervisor/Team leader)
CPR Certification
HCD Graphic Design Award
A+ Certification
92.3 Freestyle Champion
Morgan State's College Radio 88.9 Test Bin Certificate
SKILLS
Microsoft Office
Oracle
Remedy
Visual Basic
Adobe PDF Reader, Photoshop
Lexis Nexis
WORK HISTORY
07/2022- Present
QCC
IT Service Technician
Owings Mills, MD
•Inbound/Outbound Calls and emails, Place online orders for various service request.
•Troubleshoot Internet, Phone & Security Systems for businesses.
•Inventory calculation, Schedule In-house & 3rd party contractors for service orders.
01/2020- 06/2022
Proto call Services
Medical Office Administrator
Towson, MD
•Assist all call center reps with technical expertise and resources to take calls daily.
•Order lunch/Breakroom office supplies for staff and submit expense log monthly.
•Take Inbound calls when que is busy or facility is short staffed regarding call reps.
•Setup zoom interviews for new applicants,
•Register badges for new hires and schedule orientations with employee’s and HR dept.
11/2017- 12/2019 (Present)
PB Conscience (Sole Proprietor for Gary J Davis)
Executive Producer/Composer
Baltimore, MD
• Finalize all music compositions, Assist audio engineers with mix & mastering songs.
•Handle all accounting, Merchandise inventory, Marketing & Promotion campaigns.
•Manage any 3rd party staff or contractors hired throughout the calendar year.
10/2014-10/2017
Pay pal (Ebay Corporation)
Level 3 customer service
Cockeysville, MD
•Inbound Call Center
•Assist account holders with payments, and how to manage account online.
•Mentor level 1 customer service agents
11/2012- 09/2014
Comcast
Direct sales customer service
White Marsh, MD
•Inbound/Outbound calls
•Approve or decline service for customers
•Account modifications and customer upgrades
10/2009-09/2011
Hilton Corporation
Homewood Suites
Night Auditor
Bel Air, MD
•Complete daily, monthly, and yearly audits for property.
•Monitor front desk of hotel from 11pm- 7am.
•Assist guest services department when short staffed.
•Inbound/outbound customer service.
02/2007-06/2009
Emergency 24
Alarm Monitoring Center
Night Operator
Silver Spring, MD
•Monitor alarms signals via desktop pc for 8-10 hrs. (3rd shift: overnight)
•Inbound/outbound Alarm monitoring operator.
•Dispatch to appropriate emergency service department if needed.
12/2005-01/2007
PDP Technologies
Vehicle Title Encoder
Hunt Valley, MD
•Scan vehicle documents in alphabetical order for General Motors Nationwide.
•Lift 45-50lbs (Vehicle document file bins).
•Assist the sorting department when short staffed.
06/2004-12/2005
Radio Shack
Assistant Manager
Fullerton, MD
•Inform customers of all services provided
•Cashier for the store.
•Make deposit drops.
•Assistant management with training procedure for new associates.
EDUCATION
2004-2007 Tesst College (Networking Information Systems Certificate Program)
2000-2004 Parkville High School (Center for Math, Science & Computer Science)
REFERENCES
Richard Lowe
QCC
Assistant Manager
Jamal Roberts
Proto call Services
Manager
Laura Bowman
Proto call Services
Supervisor-Admin
Christine Beyer
Supervisor
Pay pal
Qiana Fortune
Priority One Staffing
Comcast Sales Supervisor
James Fitzsimmons
Hilton
Operations Manager
Bernie Ramos
Emergency 24
District Manager
Bruce
Ultimate Staffing Recruiter
PDP Technologies
Contact this candidate