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Customer Service Call Center

Location:
Durham, NC, 27707
Salary:
19
Posted:
September 02, 2023

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Resume:

PROFESSIONAL SUMMARY

Hardworking, organized, and goal-oriented in the medical field with a proven training and education, with previous healthcare related experience. Excellent interpersonal communication skills in working with patients, co-workers and management. Always maintain a positive attitude and willingness to pitch-in when and where needed.

Skills & Knowledge:

●Patient Care

●Practice of wear PPE and hand washing

●MS Office Suite

●Problem Solving

●Adaptable

●Team Player

●Time Management

●Education and Training how to operate, maintain and store all equipment in a knowledgeable, safe and efficient manner

●Education and Training to operate, calibrate and perform routine maintenance on a variety of technical equipment used in the operating room

●Personal effectiveness and accountability

●Anesthesia Tech education and training

●Call center representative

●Research experience

EMPLOYMENT HISTORY

Overnight stocker, Cashier, Customer Service Lowes Home Improvement, Roanoke Rapids, NC and Greenville, NC 01/18-08/18 Provided outstanding customer service to foster a helpful, friendly environment and cultivate repeat business.

●Answered calls from customers

●Utilized POS register to handle cash, credit, gift card transactions and look up customer orders.

●Counted opening and closing registers to ensure cash amounts were correct and accurate.

●Outstanding team player in helping out when and where needed including assisting new team members.

●Proven work ethic in always being on time and never calling in sick.

Customer Service, Call Center representative Arise, Greenville, NC, 02/10/19/-06/2019

●Provided outstanding customer service to foster a helpful, friendly environment and cultivate repeat business.

●Answer inbound calls in a timely and friendly manner.

●Evaluate problems and complaints of the callers and provide proper solutions to them.

●Respond to the needs of customers and provide personalized service.

●Provide information on the company’s products or services and generate interest in the offer.

●Log all transactions into the designated computer software system

Office Administration Manager Styling Petite Salon, Seaboard, NC 06/2019 –07/21

● Entering/changing reservation information

● Interfacing with the previous shift and managers to be updated on activity

●Utilized POS register to take customer orders, handle cash, credit, and gift card transactions.

● Provide great customer service to customers

●Entering/changing information

●Review and reconcile daily accounting and entering into Inn-Flow database

Anesthesia Tech WakeMed Hospital, Cary,NC 07/21- Current

●Answer calls from departments across the hospital

● Checked and supply anesthesia carts and machines, checks and replaces anesthesia gas tanks, disassembles used anesthesia equipment, disinfects machines and supply carts, replaces used products and prepares transducers for invasive hemodynamic monitoring

●Education and Training how to operate, maintain and store all equipment in a knowledgeable, safe and efficient manner

●Education and Training to operate, calibrate and perform routine maintenance on a variety of technical equipment used in the operating room

●Personal effectiveness and accountability

VOLUNTEER HISTORY

Patient Care Assistant AtHome 01/19 – 07/19

●Provided home care such as, cooking, washing, cleaning, and shopping for an individual who suffered a stroke.

Medical Student Work Experience Halifax Regional Hospital 06/18 – 08/18

●Worked in a variety of different departments in the hospital providing patient transport and other services as needed.

EDUCATION

Associates Degree in Science and General Education, Transfer

Pitt Community College, Winterville, NC

May 2019

Associates Degree as Anesthesia technician

ANESTHESIA TECH STUDENT

10/2020- 05/2021

Durham, NC

Maintains equipment used during surgical and other procedures requiring use of anesthesia by cleaning and transporting equipment Arranges for repair of more complex equipment problems with equipment vendor or internal biomedical engineer

Exchanges anesthesia machines from one Operating Suite to another. Transports anesthesia machine to the remote areas and prepare for procedure

Set up remote areas and/or turn them over between cases. This would include: HVI, MRI, DHC, OMFS

Practice PPE and Washing hands, Sanitizing

Monitors and replaces gas machines according to established procedures. In doing so, opens absorber units, removes and properly disposes of containers, repacks containers, and seals the units ensuring no leaks

Cleans and sterilizes LMAs and laryngoscope blades

Responsible for checking and changing oxygen and other tanks according to established procedures

Durham Technical Community College, Durham, NC

August 2020

References Available Upon Request

Gail Walker, ANESTHESIA TECH INSTRUCTOR, Durham Tech Community College 10/2020-05/2021

Audrey Dailey, Styling Petite Supervisor, 252-***-****

Charleene, WakeMed Cary Supervisor, Email: adzfdb@r.postjobfree.com



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