Contact Steve Robertson 206-***-**** adzfcj@r.postjobfree.com

Steven Robertson

TECHNICAL PRODUCT MANAGER

Steven is a Technical Product Manager with extensive software development, leadership, and project management experience in large and small corporate environments. A hands-on technologist with broad experience in web development, e-commerce, AI, digital marketing, and hardware/software projects, Steven has a deep understanding of the full suite of Microsoft technologies. His strong written and verbal communications skills, experience as a facilitator, and his background in collaboration at all organi- zational levels set him apart.

Skills Summary:

Business & Methodology:

• Technical Communication (written & verbal): BRDs, Functional Specs, Patents, SOPs

• Methodologies: DMR+, FAST, RAD, Agile (SCRUM, JIRA), Waterfall, Data Modeling

• Project Management: MS Project, MS Office

• Strategic Planning & Vision: Ability to set long-term goals and align them with the company's mission as well as developing business plans.

• Customer-Centric Approach: Focusing on enhancing customer experiences, feedback collection, and satisfaction.

• Data-Driven Decision Making: Utilizing data and analytics to guide business decisions.

• Compliance & Regulation Understanding: Awareness of relevant legal and industry reg- ulations.

• Vendor Management: Managing relationships with suppliers and third-party providers.

• Risk Management: Ability to identify, evaluate, and mitigate risks within the business.

• Diversity & Inclusion Leadership: Promoting a diverse workplace and fostering an inclusive environment.

• Kanban: Implementing the Kanban system to manage workflow and improve efficiency.

• Customer Journey Mapping: Creating visualizations of customer interactions to enhance experience and engagement.

• User Experience (UX) Design Principles: Understanding and implementing user-centric design within products.

Digital Marketing:

• Sales Funnels, Landing Pages, SEO, PPC

• Email Campaigns, Marketing Funnels, Webinars

• Social Media Strategy (Facebook Ads, YouTube Ads, Google Ads)

• Performance Analytics: Google Analytics

AI & Machine Learning:

• Experience with ChatGPT, MidJourney, Bart, Claud.ai

• Natural Language Processing, Text Analytics

• Integration of AI-driven insights into business processes Web Technologies & Development:

• HTML 5, CSS, XHTML, JavaScript, WordPress, OptimizePress

• AppleScript, C/C++, Object Pascal, Visual Basic, XML

• Databases: FileMaker Pro, Oracle, Microsoft Access, SQL Server, MySQL

• Content Management: MediaWiki, SharePoint, WordPress

• Cross-platform development, Responsive Web Design Steven Robertson – Page 2

Collaboration & Communication:

• Collaboration tools: Discord, Slack

• Interpersonal Skills, Facilitation

PROFESSIONAL EXPERIENCE:

T-Mobile (contract), Factoria Square, WA (April 2019 to April 2022) Technical Product Manager - Collections, Digital Financial Systems

• Worked with T-Mobile Credit Processing from TransUnion

• Product Owner of the TransUnion Integration

• Participated in Financial Care, Symend Proof of Concept (PoC)

• Extensive analysis of what-if/error scenarios and mitigation

• Day-to-day interaction with business, dev, test, and operations team

• Collaborated with cross-functional teams for MVP releases and beyond

• Wrote Agile User Stories, managed cross-functional teams Robertson Marketing Solutions, Kent, WA (January 2017 to Present) Technical Product Manager

• Worked with Attorneys to grow their online practice

• Developed Business Use Cases, Data Models, Web Portal Wireframes

• Responsible for Web Portal Security Matrix, Billing & Ordering

• Wrote Agile User Stories, managed cross-functional teams

• Lead Generation, Marketing Plans, Google Adwords Management Netcracker, Factoria, WA (Client T-Mobile) February 2016 to January 2017 Product Manager

• Developed Business Use Cases & Data Models for Product Catalog

• Designed Web Portal Wireframes for Wholesale Billing & Ordering

• Sole Responsibility for Web Portal Security Matrix

• Documented High-Level Solution including Billing & Ordering

• Wrote Agile User Stories using SCRUM & Working with Cross Functional Teams Apollo Marketing (contract), Kent, WA (January 2015 to February 2016) Product Manager

• Defined Business Requirements for small business clients

• Designed Sales Funnels, Landing Pages, Marketing strategies

• Developed YouTube marketing videos, Website Wireframes, Mobile apps

(Additional experience can be provided upon request) Education and Certifications

• Masters, Business Administration, Concentration in Information Services, Pacific Lutheran Univ.)

• Bachelor of Science - Information & Computer Science, Georgia Institute of Technology

• E-commerce Business & Technology Certificate, University of California Berkeley Extension

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