Customer Service Call Center

SHARDEY

CLOPTON

Mentor, Oh ***** 216-***-****, ********@******.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

• Multitasking • Problem resolution • Call management

• Documentation • Positive and professional • Information security

• Calm demeanor • Appointment scheduling

EXPERIENCE

Customer Contact Representative

Plan Parenthood Bedford Hts., OH

August 2021 - Current

• Documented, researched and resolved customer service issues.

• Followed up with customers to offer additional support and check resolution satisfaction.

• Handled customer inquiries,and service requests.

• Answered inbound calls to handle various concerns, set appointments.

• Managed customer calls efficiently in fast-paced call center environment.

• Met personal, team and company goals in customer service environment.

• Anticipated needs and resolved problems to keep customers happy.

• Enhanced customer satisfaction with fast, knowledgeable service. Managing Hairstylist

Cost Cutters Aurora, Ohio

February 2015 - Current

• Boosted salon revenue through excellent sales techniques for products and services.

• Ordered new stock of supplies and products to sell to customers.

• Maintained financial and operational records for cosmetology team.

• Oversaw team of 5 delivering expert cosmetology services to clients.

• Verified performance of team members and corrected problems impacting quality or speed.

• Earned customer trust and respect by completing quality work and incorporating personal preferences.

• Observed industry patterns and trends to inform hiring and training decisions.

• Improved productivity after reviewing and modifying operations and workflows.

• Met customer demands by tracking market changes and revising strategies accordingly.

• Managed daily workloads by organizing schedules and delegating tasks.

• Kept paperwork updated with internal standards and legal requirements.

• Investigated customer complaints, identifying and changing processes to remove faults.

• Maximized employee performance with hands-on training and close mentoring. EDUCATION

Medical Billing and. Coding - Health Care Administration Grantham University, Lenexa, KS

January 2022

• Graduated with 3.8 GPA

• Dean's List 2021 and 2022

• Continuing education in Health care administration

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