Customer Service Front Desk

January, ****—February, ****

April, ****— January, 2015

April, 2005- April, 2011

Lizette Grana

** ***** ******, ***. * Lodi, New Jersey 07644

201-***-**** • *************@*****.***. Https:www.linkedin.com/in/lizette-grana-73797bab/ Receptionist/ Front Desk

A highly resourceful, flexible, and enthusiastic individuals who possesses a considerable amount of knowledge in the customer service industry. A quick learner with over 25 years of experience dealing with customers, both in a call center environment and out in the field. I am well organized individual, with a great ability to do follow up. I can work in a fast pace office, while multitasking to ensure that everything gets done on a timely manner and correctly. I am proactive in offering my help to my co- workers to resolving whatever issue they may be facing. Besides working in a group setting I also have the ability to work on a project on my own to meet the dead line given. Relevant Work Experience

Retail Store Manager Verizon FiOS

Creative Channel Services (MarketStar)

Managed a team of 10 reps in the store and 28 remotely Recruited, develop and train staff on the products sold and current promotions Observed staff on their selling techniques to ensure that they were meeting and exceeding their sales quotas

Created monthly promos and contests online and in store to maximizing profitability and get team engaged

Exceeded sales targets month over month to finish the years at 112% CORE sales Reduced churn by 8% overall in the year

District Manager

(3rd party Vendor Verizon FiOS)

Coached sales associates on services, products and features leading to outstanding in-store customer experience

Met and exceeded sales objectives for assigned territories Ran reports to ensure DRR were being met daily

Processed end of week sales reports for my territory to discussed with team Monday mornings Used ADP to process weekly payroll for my territory Front Desk Greeter

Verizon MSSC

Greeting guests and helped them sign in

Ensure that they have an appointment and confirm their insurance and phone number Answered phone calls, take messages, and give correct information to mis-directed calls Receive incoming mail and packages as well as get out going mail ready Distributed mail, packages and faxes

Schedule follow-up appointments

Coordinate any office meeting and activities

References

Reference 1 Jennifer Munoz. 834 Main Street Bloomfield, New Jersey Mobile: 973-***-**** Reference

(Sept/1981-May/1983)

2 Katherine Benitez 33 18th Ave. Paterson, New Jersey Mobile: 973-***-**** Education

Borough of Manhattan Community’s College

Accounting Major

Education 2

Borough of Manhattan Community’s College

Accounting Major

(Sept/1981-May 1983)

GPA: 3.2

Education 1

University of Phoenix Online

Business Management

(Sept/2004–Dec/2006

GPA:3.6

Professional Skills

POC ( Point of Contact)

Greet and assist visitors

Answer phone, take messages, or direct calls to correct department Familiar with Microsoft 365

Fluent in English and Spanish ( Speaking, reading, & writing) Trainer/Team Lead/District Coach

Mentor Sales Motivator (Monthly reviews and coaching) Schedules & Payroll

Process Inventory/Order materials and supplies (Staples) Ability to use Zoom to conduct Hire-View Interviews

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