Donecia Johnson

Hyattsville, MD *****

adzfaa@r.postjobfree.com

+1-240-***-****

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work Experience

manager Armed Security Guard

Blueline Security Services - Hyattsville, MD

July 2022 to Present

• Manages and trains security guards.

• Hires and onboards new security guards.

• Sets the security guard staffing schedule.

• Creates all security policies and procedures.

• Conducts regular security inspections.

• Investigates security threats and breaches.

• Writes comprehensive security reports.

• Presents security improvement plans to executives.

• Builds and manages the departmental budget.

• Leads company emergency response trainings.

• Recommends new security technology.

• Maintains utmost confidentiality and discretion.

• Ensures that the team follows security and privacy laws and standards. Customer Service Representative Agent

TruGreen Lawn Care - Gaithersburg, MD

February 2021 to July 2022

Providing superior customer support throughout the day by answering incoming calls You’ll use your problem-solving skills to help customers resolve any concerns, questions, or issues they might be experiencing

There is also opportunity to build sales experience by upselling additional services to customers who are looking to continue to beautify their outdoor living space Also assisted in training new hires mission system Also reading reports to check the customer service rep hold time. Lane Inspector

VEIP State Emissions Testing - Greater Landover, MD December 2020 to April 2021

Inspector every car that come in the line

Giving them great customer services.

Inspected vehicles to assess damage and functionality, recommend changes and issue violation notices. Attached onboard diagnostics (OBD) scanner cables to vehicles to conduct emissions inspections. Conducted visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.

Store Manager

rainbow shops Lanham - Maryland

July 2016 to December 2020

Opening and closing the store hiring employees

Trained and mentored associates to teach daily tasks and procedures. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Reviewed customer feedback to make operational improvements and promote satisfaction. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Managed inventory tracking and physical inventory counts to minimize loss. Asst Manager

AutoZone Auto Parts - Lanham, MD

March 2003 to June 2006

Opening and closing the store making sure the cashier know what to do each shift hiring and doing paper work and scheduled

Installing customers battery headlights etc.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

High School

Weldon City High School (STEM) - Weldon, NC

January 2004 to December 2004

Skills

• Computer Skills: Team Building

Microsoft Word (5 years) Store Management Experience Management experience (12 years) Tire Service

Scheduling Payroll

Sales Microsoft Excel

Retail Management Staff Training

Merchandising

Certifications and Licenses

Baton Permit

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