Customer Service Representative
Resume:
JEAN WESNER VILAMARD
DETAILS
*************@*****.***
SKILLS
Leadership Skills
Project Management Skills
Excellent Communication Skills
Troubleshooting Skills
Multitasking Skills
Mediation and Negotiation Skills
Data base management
Phone Etiquette
Empathy
Live chat
Bilingual English-French
Upselling
Team oriented
Report Creation
Organizational skills
Technical support
WebEx
Data Entry
Swift typing skills
Conflict resolution skills
Attention to details
Excellent interpersonal skills
Customer Support
Customer relations
Problem Solving
Credit card payment processing
PROFILE
Dedicated Customer Service and sales Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service technologies and the industry. Bilingual, hardworking, and ready to join my next team.
EMPLOYMENT HISTORY
Customer Service at All State Insurance Company
January 2018 — October 2018
• Build lasting relationship with first time caller and customer and team member
• Support the sales team by onboarding new policyholders via phone email and chat
• Maintain excellent communication skills both verbal and written
• Promptly responding to customer queries via email, live chat, phone and social media channels
Customer Service Representative At Activus Connect January 2019 — December 2019
• Monitor customer complaints on social media and reach out to provide assistance.
• Handling customer’s questions and business related issues.
• Worked to achieve high customer satisfaction rate.
• Follow up with customers to ensure their technical issues are resolved. Chat Customer Service Representative at IQ FIBER
January 2020 — February 2021
• Connects with customers through instant messaging on a company website.
• Resolved customer service inquiries and questions via email and voice mail.
• Received and record incident-related information over the phone chat, email and other.
• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
Customer service Representative at Omni Interactions April 2021 — June 2022
• Greeted customers in a friendly and helpful manner.
• Provided high quality customer service to customers.
• Handled sales transactions and returns in a timely manner.
• Answered all questions regarding products and promotions. Customer Service Representative at Marketing Alternatives Inc. August 2022 — December 2022
. Gathered the information relating to the work order type.
. Transferred the customer to the service field manager in case of issue.
. Verified if there is a work order that is already in process for dispatch.
. Entered a sales invoice if a customer wants to order one of the parts coffee machine. Inbound and outbound Customer service at Charter Communication, Inc. (Spectrum) December 2022 — July 2023
• Answer and assist to most customer complaints in a satisfactory manner
• Helped first time caller to enroll and set up internet service with Spectrum
• Listen to customers, Understand their needs and resolve customer issues
• Educate customers on their internet billing cycles and answer basic billing questions
• Escalate technical issues to the dispatch- Tech-service personnel department. EDUCATION
BUSINESS ADMINISTRATION, MIAMI DADE COLLEGE
June 2016
High School Diploma, North Miami BEACH Senior High School June 2010
REFERENCES
References available upon request
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