Customer Service Front Desk
Resume:
Aleetia M. Ballard
adzf8q@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Dependable, adaptable, detailed-oriented; develops positive customer relationships; results-driven; team player; strong background of proven technical and customer service skills; and highly proficient with current computer and cell phone technology, including tablets and laptops. SKILLS
Self-motivated; outgoing; customize body frames and touch screens; troubleshooting; repair and service extensive range of cell phones, tablets and laptop issues for customers; knowledge of inventory; billing issues; Wise Certification, and Microsoft Office suite.
WORK EXPERIENCE
November 2022 to July 2023 – Receptionist
America's Best Contacts Eyeglasses – Atlanta, GA
● Answered, screened, and forwarded incoming calls in accordance with National Vision protocol
● Verified insurance plans and policies for patients for contacts and eyeglasses
● Processed and managed care plans while obtaining document information from insurance companies as needed
● Ensured a smooth flow of customers/patients thru the store
● Received, sorted, distributed daily mail/deliveries and maintained inventory of office supplies
● Scheduled appointments and follow-ups for patients
● Followed-up with appointments one to two days prior before appointments
● Made sure all HIPAA laws were followed and in compliance
● Maintained front desk in a orderly manner
● Greeted patients/customers upon arrival along with business visitors
● Maintained office records up to date/scan documents into system October 2021 to October 2022 – Lead Technician/ Supervisor Assistant Assurant – Atlanta, GA
● Managed technical testing and repairing of various handsets, providing product knowledge, and phone programming
● Exceeded and met all service and repair metrics
● Maintained and track inventory reports, performed cycle counts
● Engaged with and reassured customers to deliver outstanding customer service
● Managed scheduling for team members
March 2017 to October 2021 – Mobile Consultant Technician Asurion – Atlanta, GA
● Responsible for troubleshooting wireless equipment, recommending and processing customer equipment for repairs
● Managed technical testing and repairing of various handsets, providing product knowledge, and phone programming
● Engaged in meetings and exceeded all service and repair metrics
● Ensured service payments are made and accurate
● Engaged with and reassure customers to deliver outstanding customer service September 1998 to March 2017 – Mobile Expert Consultant Aleetia M. Ballard
adzf8q@r.postjobfree.com
Sprint, PCS – Atlanta, GA
● Responsible for troubleshooting wireless equipment, recommending and processing customer equipment for repairs
● Managed technical testing and repairing of various handsets, providing product knowledge, and phone programming
● Meet and exceed all service and repair metrics
● Maintained and track inventory reports, daily and weekly to ensure inventory security
● Managed calibration on diagnostic equipment, adapters, and connectors
● Ensured service payments and extended warranties are in place for customers
● Engaged with and reassure customers to deliver outstanding customer service
● Demonstrated Asurion’s Core Values in all interactions
● Engaged with customers face-to-face on a daily basis who are in need of repair and triage and delivers an outstanding customer experience within a retail store
● Completed all coursework in curriculum path within the required timeframes including device certifications and required skill certifications, including initial coursework as well as ongoing monthly training EDUCATION
● A.S. Paralegal Studies, Watterson College, Sherman Oaks, CA
● Enforcement of Judgments Certification, Legal Secretaries Training Institute, Sherman Oaks, CA
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