Front Desk

Location:

New York, NY

Posted:

September 03, 2023

Contact this candidate

Resume:

NICO SOWINANGOEN

New York, NY *****

+1-646-***-**** - adzf8p@r.postjobfree.com

PROFESSIONAL SUMMARY

Strategic and detail-oriented Customer Service Manager with 12+ years of experience dealing with clients from all backgrounds. Outstanding organizational, time management, planning, and problem-solving skills. Particularly adept in dealing with sensitive situations. Played a big role in doubling company's portfolio and revenue. Seeks to bring the no-nonsense work ethic to a working environment that is willing to give an opportunity.

SKILLS

Facilities Maintenance

Landscape Maintenance

Maintenance

Security

Property Management

Portfolio Management

Yardi

Snow Plowing

Property Leasing

Accounts Receivable

Accounts Payable

Office Management

Languages

WORK HISTORY

06/2010 to Current Property Manager

SMC – New York, NY

Managing a portfolio of over 80 Manhattan residential properties, from Rentals to Condos and Co-ops (over 2,000 apartments)

Addressing a myriad of daily complaints from tenants, city agencies, and vendors over the phone and through hundreds of emails

Handled daily tenant complaints promptly and appropriately, calling in repairmen and other services for scheduling

Setting up conference and site meetings with tenants, vendors, City agencies to address any building or apartment issues. This includes any City code compliance issues and legal matters

Managing and overseeing apartment renovations, meeting with clients, architects/engineers, plumbers, electricians, City agencies (e.g. LPC, DOB, HPD, Dept of Health, Coned)

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. Collaborate with office staff and tenants regularly on updated lease terms, late payments and scheduled maintenance payments

Reconciliation of monthly bank statements

Processing payrolls on a weekly basis for all building staff members Handling of accounts receivables and accounts payable Interviewed candidates as new hirees or in relief of regular building staff members. This included finding coverage for call-outs at any given time Routine inspections of properties on a weekly basis to ensure all mechanicals were functioning properly, and foreseeing any apartment or building repairs that required attention

Followed up on delinquent tenants and coordinated collection procedures. Completed final move-out walk-throughs with tenants to identify required repairs. Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Verified income, assets and expenses and completed file tracking sheet for each applicant.

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects. Introduced prospective tenants to types of units available and performed tours of premises.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Coordinated with janitorial and repair staff on maintenance and upkeep for each property.

Maintained sufficient number of units market-ready for lease. Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Handled disciplinary actions, performance appraisals and terminations of company staff.

Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.

Developed, reviewed and submitted property operating and capital budgets. Prepared specifications, solicited bids and approved subcontracts for building services.

Developed and executed plan to achieve and maintain 95% or better rate of occupancy.

Organized and participated in Board and Annual meetings to give residents opportunity to ask questions and provide forum for building issues to be addressed. Decreased operating costs by implementing cost control procedures and implemented policies to generate revenue for properties. 12/2005 to Current Doorman/Porter

194 Riverside Owners Corp – New York, NY

Coordinating check-in/check-out of guests and packages delivered, answering phone calls, providing security to workplace, greet tenants and guests with a friendly demeanor, assisting tenants with luggage, groceries, etc Performing extraneous duties beyond what the job calls for, such as walking pets for residents and housesitting when they are away

Also work as porter to ensure the following duties: Clean all common areas including the lobby, building hallways and common areas Maintaining building entryway and exterior building premises including leaf and snow removal

During renovations, helped set up construction areas, took contractors up and down service elevator and worked together in ensuring building premises were kept neat and clean before end of work day

Monitor, clean and restock building supplies as needed Respond to spills or other cleaning issues daily

Collect trash & recycling daily

Order cleaning supplies for facility maintenance

Assist superintendent with tenant complaints and building repairs as needed. Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.

Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.

Secured doorways to maintain customer and employee safety and uphold company policies and procedures.

Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries. Orchestrated building safety measurements to maintain security and protect residents.

Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.

Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building. Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.

Relieved guests of luggage and connected with porters for delivery to rooms. Directed traffic and kept property frontage free for guests. Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.

Responded immediately to any guest requests or concerns and promptly resolved issues.

Opened doors and transported luggage for customers with care and efficiency. Maintained knowledge of destination and answered customer questions within scope of understanding.

Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.

Maintained lobby in pristine condition and kept trash promptly emptied. Notified front desk manager of any guest issues in need of additional attention. Greeted arriving guests and assisted with luggage, sports equipment and pets. Escorted guests to and from rooms and assisted with baggage. Organized guest keys in systematic order for timely acquisition and delivery of vehicle.

Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.

Drove vehicles of different make, style and price points both to and from desired destination.

Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.

Posted and maintained public area signage for hotel. 08/2005 to 07/2006 Doorman/porter

320 W 89th St Owners Corp – New York, NY