Armando Joaquin I. Eugenio Jr.

Contact no. - +639**-***-****

Email - adzf81@r.postjobfree.com

Address - Block 14 Lot 1 Phase 2 Rosemead St. Canyon Ranch Carmona, Cavite

Objective:

To be part of an Organization that will fully utilize my skills and potential for personal and professional growth. And be able to help the company in whichever way possible for it to maximize its marketability and sustainability.

Employment History:

Company – Sitel / HP printer support associate Website – www.hp.com

Location – Robinson’s Pioneer Mandaluyong City

Designation – Technical Support Representative

Duration – January 2022 to Present

Provide Tech support for HP printers

Answer basic inquiries regarding HP printers from US and Canada based customers

Perform Troubleshooting Computers and HP Printers

Company – IQOR / T-MOBILE CSR Website – www.iqor.com.ph

Location – Robinson’s Pala-Pala Dasmarinas, Cavite

Designation – Prepaid Customer Service Representative

Duration – April 2021 to December 2021

Answer Calls from US based customers

Conduct Troubleshooting per customers concern

Process payments over the Phone

Educate customers with various concerns

Assist in basic customers inquiry, upgrades, and new products

Company – Julie’s Franchising Corporation Website – www.Juliesbakeshop.com.ph

Location – Amang Rodriguez ave. JRA Compound Ortigas, Pasig City

Designation – FMSO (Franchise Monitoring and Support Officer)

Duration – April 2018 to June 2020

Oversee assigned bakeshop within the area of every day operation

Conduct weekly and monthly Audit of assigned bakeshop

Troubleshoot problems of day to day operation and do report to top management

Coordinate with Franchisees all reports to be submitted at months end

Responsible for looking for viable site/s for each franchisee and discuss possibility of opening new store/kiosk

Do weekly and Monthly report of each bakeshop in area assignment

Company – Bonchon Chicken Website – adzf81@r.postjobfree.com

Location – 80 the Spa Building E. Rodriguez Jr. Ave. Brgy. Bagumbayan, Quezon City

Designation – Restaurant Manager

Duration – November 2016 to April 2018

Ensures daily production is met vesus demand

Makes sure daily and weekly reports are sent on time

Manages staff initial interview and progress report

Manages staff scheduling weekly

Manages managers schedule weekly

Initiates Payrolls

Schedule Preventive maintenance of Equipments

Ensures sales quota is met based on company standards

Overall responsible for store Profitability, Marketing and cleanliness

Company – SVS Mart (super fried chicken)

Location – Papua New Guinea, Port Moresby

Designation – Restaurant Manager

Duration – July 2015 to June 2016

Ensures daily production is met vesus demand

Makes sure daily and weekly reports are sent on time

Manages staff initial interview and progress report

Manages staff scheduling weekly

Manages managers schedule weekly

Initiates Payrolls

Schedule Preventive maintenance of Equipments

Ensures sales quota is met based on company standards

Overall responsible for store Profitability, Marketing and cleanliness

Company – Jollibee Foods Corporation Website - www.jollibee.com.ph

Location – Jollibee Plaza Bldg. F. Ortigas Jr. Rd.Pasig city, Philippines

Designation – Assistant Restaurant Manager

Duration – November 2011 to June 2015

Does shift duty as assigned by company

Ensures Operational Continuity

Schedules Preventive equipment maintenance

Manages staff scheduling for optimal sales requirements

Attend monthly Managers Meeting (Game Planning)

Do daily Inventory of stocks, Submitting of reports on time

Receiving and carefull handling of stocks

Preparation for FSC and Cash Audit

Safeguards cleanliness of store assignment

Company – Magsaysay Shipping (Crewship personnell)

Location – Kalaw Malate, Manila

Designation – Housekeeping Attendant

Duration – July 2007 to December 2008

Resposible for cleanliness of area assigned

Responsible for safety of passengers in area assigned

Assist in passenger Embarkation and dis embarkation

Assist passengers luggage during Embark and Disembark

Follow safety protocols inside the ship

Do everything possible for customer / Guest satifaction

Company – Cebu Pacific Airlines Website - www.Cebupacificair.com.ph

Location – Equitable Pci Tower Ortigas ave Pasig city

Designation – Reservations Agent

Duration – June 2004 to July 2007

Assist Guest / passenger inquiries

Book flights for guests

Advise for possible promotions and schemes to passengers

Coordinate flights with Flight controllers for delays and advancements

Follow shifting schedules

Company – French Baker Corporation Website - www.thefrenchbakeronline.com

Location – The Landmark Bridgeway Makati City

Designation – Management Trainee

Duration – May 2003 to November 2003

Does shift duty as assigned by company

Ensures Operational Continuity

Schedules Preventive equipment maintenance

Manages staff scheduling for optimal sales requirements

Do daily Inventory of stocks, Submitting of reports on time

Receiving and carefull handling of stocks

Educational Qualifications:

Bachelor Degree Holder for Hotel and Restaurant Mangement, Phillipine Women’s University EDSA Campus from 1999 to 2003. Graduation Year 2003

High School Graduate from Jose Abad Santos Memmorial School 1995 to 1999. Graduation Year 1999.

Referees:

Name: - Ronnie Lim

Title: - Restaurant Manager

Employing Company: - Jollibee Foods Corp.

Phone Number: - 092*-*******

Brief Statement: - He was like my father and at the same time my mentor when i am still affiliated with the company.

Name: - Carlo Perez

Title: - Area Manager

Employing Company: - Bonchon Chicken.

Phone Number: - 099*-*******

Email Address: - - adzf81@r.postjobfree.com

Brief Statement: - He is my direct superior when i was still affiliated with the company.

Name: - Peejay Gumayagay

Title: - Restaurant Manager / Area Manager

Employing Company: - Bonchon Chicken

Phone Number: - 099*-*******

Email Address: - - adzf81@r.postjobfree.com

Brief Statement: - He was my Trainor when I was starting with the company.

Competencies / Key work skills:

Excellent customer service skills.

Commercial awareness.

Flexibility.

Good interpersonal skills.

Communication skills.

Problem-solving skills.

Organizational skills.

Teamwork skills

Contact this candidate