Daniel Mendez

510-***-****

adzf7v@r.postjobfree.com www.linkedin.com/in/daniel-mendez-8b56307

Detail-Minded IT/Project Management Professional with six years of network maintenance,troubleshooting and installation experience, combined with strong soft skills from over two decades of property management providing expertise in creating inclusive and productive workplaces.

SKILLS

Bonded Spirits Logistics/Inventory Management (5+ Years) ISO 9001 Certified Facility SaaS and GUI/UX Onboarding and Workflow Coaching

Troubleshooting of Layer 1/2/3 Network Challenges

25 Years Property Management Experience Bonded Spirits Facility Management OSHA Forklift/Scissor Lift Certification

Technical Writing and Process Workflow Building

LMS Administration

CPR/AED

PROFESSIONAL EXPERIENCE

Draexlmaier Automotive, Livermore, CA —On-Site IT Infrastructure Coordinator

● Orchestrated on-site IT activities, including the seamless integration of new hardware components and construction of infrastructure systems to exact specifications.

● Proficiently managed setup, maintenance, and servicing of diverse office and facility hardware, encompassing Zebra and Honeywell QR enabled Scanners and Printers, Honeywell RF, and CAAFrontEnd application.

● Spearheaded IT infrastructure support across primary and secondary layers, configuring systems like MGuard, OPC UA, Wireless Access Points, and IP Configuration for LAN infrastructure.

● Demonstrated the ability to process IT service requests and incidents with precision, delivering effective solutions and adhering to ITSM process standards and guidelines.

● Collaborate cross-functionally, expertly analyzing and clarifying technical issues with both internal and external partners, contributing to seamless operations across the facility. Hayward Area Recreation and Parks Department, Hayward, Ca — Parks Systems Specialist IV

● Reported directly to the General Manager, playing a pivotal role in the administration and data analysis of the Landport Work Ticket System, Office 365, Domain Controlled Windows 7/8/10 Workstations, and ACTIVE Net Facility Management System.

● Proficiently managed virtual machines for the district's gasoline/diesel pump system and facilitated Tableau integration for data visualization and analytics.

● Drove GIS integration for the ACTIVE Net Conversion, showcasing in-depth experience in I.T. hardware/software installation and configuration, including Cat5/Cat6e cable installation.

● Led transformational projects such as the conversion from analog to digital documentation, Park Zapp Park Inspection Application Configuration, and the migration to ACTIVE Net Facility Management.

● Skillfully recorded, mixed, and delivered audio files of all District Board Meetings, enhancing transparency and accountability.

Hayward Area Recreation and Parks Department, Hayward, Ca — IT Technician III

● Solely managed IT operations for a diverse range of facilities, comprising 90+ locations and 20 interconnected LAN and WLAN facilities, providing remote support to approximately 400 individuals.

● Demonstrated adeptness in Windows 2012 server maintenance, Active Directory Console Management, and Cisco Network Switch maintenance to enhance security and return on investment.

● Executed meticulous data overwriting maintenance to uphold the district's stringent retention policy for decommissioned PCs.

● Displayed proficiency in configuring and installing Windows 7/8/10 clients, temporary workstations, and LAN connectivity, notably for underserved tax service recipients.

● Spearheaded the standardization of device procurement policies, ensuring consistent quality and continuity.

● Skillfully administered Office 365, Group Policy, and Sophos Endpoint Protection, troubleshooting and physically repairing various devices and systems. Pacific American Services, Hayward, Ca — Customer Service/Inventory Analyst

● Managed entry and order processing for both domestic and international shipments, ensuring accurate and timely delivery.

● Orchestrated inventory management of spirits, conducting research to resolve missing items or shortages, optimizing stock levels for efficient operations.

● Coordinated with Accounting and Management stakeholders at Diageo North America to provide exceptional client services and up to the minute troubleshooting and resolution.

● Led federally audited physical topology implementation, effectively segregating bonded spirits from tax-paid spirits destined for distribution, ensuring compliance and traceability.

● Obtained ISO 9001 certification, demonstrating commitment to quality management and process excellence.

● Achieved American Institute of Baking food grade warehousing certification, maintaining high standards for safe and sanitary warehousing practices.

● Collaborated with logistics teams for perishable goods, coordinating shipments for reputable brands like Guittard Chocolate, Jelly Belly, and Hasbro Toys.

● Managed Value Added Spirits projects targeting distribution to Costco stores across North America, showcasing effective project management and retail partnership skills. EDUCATION

DeVry University 2017, San Jose, Ca — Bachelor of Science in Network Communications Management (Cisco Routing and Switching)

VOLUNTEER EXPERIENCE

First Responder/Medic for Livermore Pride Fest

2021

Volunteer for Sonoma County Senior Center

Bartender for Annual H.A.R.D. Foundation Golf

Fundraiser at Sky West in Hayward

Building Attendant/Mascot Assistant for

H.A.R.D. All American Festival

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