Customer Service Human Resources
Resume:
Dustin Duling
Personable and Successful Customer Service & Sales Professional
Fayetteville, AR 72701
*****.******@*****.***
I have been successful in many roles. While my experience lies primarily in the hotel and restaurant management industry, I have a proven sales track record, extensive marketing accomplishments, and excellent customer service skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Parts and Service Sales Specialist
Heartland Honda - Springdale, AR
March 2021 to Present
Help customers find the right parts and accessories and write service repair orders at major outdoor recreation and powersports dealer
Hotel and Restaurant Manager
Wanderoo Lodge and Gravel Bar - Eureka Springs, AR April 2018 to August 2019
Increased revenue while lowering costs as we got new property fully operational.
• Opened the Gravel Bar, facilitated successfully opening a full bar with restaurant
• Set customer service standards, menu creation, recipe costing, created and composed all social media marketing, implemented inventory management controls, handled all purchasing, received all incoming orders, and oversaw daily cash management
• Human resource manager in charge of recruitment, hiring, and firing of all employees.
• Created revenue stream by implementing live music program to the onsite Gravel Bar. Hotel and Restaurant Manager
Grand Central Hotel & Taverne - Eureka Springs, AR June 2010 to April 2018
Annually increased revenue to maintain historic Hotel with onsite fine dining restaurant
• Supervised all employees and oversaw all hotel, restaurant, and banquet functions such as: reservations, front desk, customer service, food and beverage direction, restaurant/bar operations, housekeeping, and laundry.
• Handled all marketing, resolved maintenance issues, performed all accounting (AR, AP, taxes), human resources, and payroll duties.
Day Manager/Bartender
Clarette Bar & Grill - Mission, KS
November 2006 to June 2010
Opened the operation daily and performed all management duties along with serving patrons food and beverage at neighborhood bar & grill.
Education
Bachelor of Science in Hotel & Restaurant Management Kansas State University - Manhattan, KS
August 1994 to December 1999
Skills
• Sourcing
• Purchasing
• Bartending
• Restaurant Management
• Pricing
• Human Resources Management
• Hospitality Management (10+ years)
• Labor Cost Analysis
• Management
• Event Planning
• HR Sourcing
• Food Safety
• Profit & Loss
• Catering
• Interviewing (10+ years)
• Employee Orientation
• Customer service
• Time management
• Sales Experience (5 years)
• Recruiting
• Office Management
• Events Management
• Conflict Management
• Banquet Experience
• Merchandising
• Accounts Receivable
• Forecasting
• Pet Grooming
• Strategic Planning
• Negotiation
• Data collection (1 year)
• Yardi (1 year)
• Culinary Experience
• Fair Housing regulations (1 year)
• Payroll
• Property Management
• Payroll
• Property Management
• SAP
• SAP
• Hotel Management
• Budgeting
Assessments
Business math — Proficient
February 2023
Using basic math to solve problems in a business context Full results: Proficient
Bartending — Proficient
June 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Office manager — Proficient
January 2021
Scheduling and budgeting
Full results: Proficient
Project timeline management — Proficient
January 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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