Dustin Duling

Personable and Successful Customer Service & Sales Professional

Fayetteville, AR 72701

adzf7g@r.postjobfree.com

+1-479-***-****

I have been successful in many roles. While my experience lies primarily in the hotel and restaurant management industry, I have a proven sales track record, extensive marketing accomplishments, and excellent customer service skills.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Parts and Service Sales Specialist

Heartland Honda - Springdale, AR

March 2021 to Present

Help customers find the right parts and accessories and write service repair orders at major outdoor recreation and powersports dealer

Hotel and Restaurant Manager

Wanderoo Lodge and Gravel Bar - Eureka Springs, AR April 2018 to August 2019

Increased revenue while lowering costs as we got new property fully operational.

• Opened the Gravel Bar, facilitated successfully opening a full bar with restaurant

• Set customer service standards, menu creation, recipe costing, created and composed all social media marketing, implemented inventory management controls, handled all purchasing, received all incoming orders, and oversaw daily cash management

• Human resource manager in charge of recruitment, hiring, and firing of all employees.

• Created revenue stream by implementing live music program to the onsite Gravel Bar. Hotel and Restaurant Manager

Grand Central Hotel & Taverne - Eureka Springs, AR June 2010 to April 2018

Annually increased revenue to maintain historic Hotel with onsite fine dining restaurant

• Supervised all employees and oversaw all hotel, restaurant, and banquet functions such as: reservations, front desk, customer service, food and beverage direction, restaurant/bar operations, housekeeping, and laundry.

• Handled all marketing, resolved maintenance issues, performed all accounting (AR, AP, taxes), human resources, and payroll duties.

Day Manager/Bartender

Clarette Bar & Grill - Mission, KS

November 2006 to June 2010

Opened the operation daily and performed all management duties along with serving patrons food and beverage at neighborhood bar & grill.

Education

Bachelor of Science in Hotel & Restaurant Management Kansas State University - Manhattan, KS

August 1994 to December 1999

Skills

• Sourcing

• Purchasing

• Bartending

• Restaurant Management

• Pricing

• Human Resources Management

• Hospitality Management (10+ years)

• Labor Cost Analysis

• Management

• Event Planning

• HR Sourcing

• Food Safety

• Profit & Loss

• Catering

• Interviewing (10+ years)

• Employee Orientation

• Customer service

• Time management

• Sales Experience (5 years)

• Recruiting

• Office Management

• Events Management

• Conflict Management

• Banquet Experience

• Merchandising

• Accounts Receivable

• Forecasting

• Pet Grooming

• Strategic Planning

• Negotiation

• Data collection (1 year)

• Yardi (1 year)

• Culinary Experience

• Fair Housing regulations (1 year)

• Payroll

• Property Management

• Payroll

• Property Management

• SAP

• SAP

• Hotel Management

• Budgeting

Assessments

Business math — Proficient

February 2023

Using basic math to solve problems in a business context Full results: Proficient

Bartending — Proficient

June 2023

Understanding, pouring, and mixing drink orders

Full results: Proficient

Office manager — Proficient

January 2021

Scheduling and budgeting

Full results: Proficient

Project timeline management — Proficient

January 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Attention to detail — Proficient

February 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Proficient

February 2023

Influencing and negotiating with customers

Full results: Proficient

Sales skills — Proficient

January 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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