TOMY ANTO

adzf75@r.postjobfree.com

Mb : +91-984*******

OPERATIONS & MANAGEMENT PROFESSIONAL

PROFILE

To leverage on the skills and qualities accrued, by over 20 years of rich operations professional experience & result- driven career history demonstrates the leadership skills, operations Management, Customer Delightful service, Sales, profit, Pnl Analysis, Marketing, Recruitment & Training in the Hospitality- QSR Chains / Wellness sectors of International Super Premium industries. Exposure in handling multiple markets with flexibility and adaptability. Leading large team to turn business in to profits. Highly organized, Creative & Problem solver. Core competencies include:

Customer Service Operations Management Multi Store Management Business development

New Stores projects

Cost Monitoring

Sales Budgets/ P&L

Promotional Schemes/ Sales

Priority & Marketing / LSM

Team Management

Sops execution

Product Quality /SOP Execution

Business Reviews & Audits

PROFESSIONAL EXPERIENCE

GM - Zion Construction & Contracts at Hyderabad ( Dec 2020-Till Date)

AVP / Regional Head - Talwalkars ltd.–Hyderabad (June 2016 – Nov.2020) Handled 40 Clubs / Operations across 5 States)Team Strength–750/ Direct Reportees- 12

Operations Manager –Sodexo - Hyderabad (Oct. 2014 –July 2015) Handled 10 Sites Operations at Telangana & Andhra States Team Strength – 816 / Direct Reportees –8

Area Manager - Pizza Hut Operations- Hyderabad INDIA (Sept.2013 – Oct.2014) Handled 6 outlets operations at Telangana & Andhra Pradesh Team Strength – 458 / Direct Reportees – 5

Restaurant General Manager – Pizza Hut – Hyderabad (April 2005–Sept.2013) Team Size – 45

Unit Manager – Pizza Hut – Hyderabad (Aug.2004 –April 2005) Team Size – 45

Associate Manager –Java coffee public ltd.–Bangalore (Sept.2000–Aug.2004) Team Size – 20

Job Summary

Sales Strategy: Developing and implementing sales strategies and plans to achieve sales targets and maximize revenue in the Retail division.

Team Management: Recruiting, training, and managing a team of sales representatives to ensure effective performance and goal attainment.

Sales Forecasting and Analysis: Conducting market research, analyzing industry trends, and using data to forecast sales projections and identify growth opportunities.

Customer Service: Ensuring excellent customer service and satisfaction by addressing customer inquiries, resolving complaints, and maintaining strong customer relationships. Product Knowledge: Acquiring and maintaining in-depth knowledge of the products, features, and benefits to effectively communicate with customers and provide product recommendations. Inventory Management: Collaborating with inventory and procurement teams to monitor stock levels, optimize inventory turnover, and ensure product availability to meet customer demands. Pricing and Promotions: Collaborating with marketing and pricing teams to develop pricing strategies and promotional activities to drive sales and increase customer engagement. Sales Performance Analysis: Monitoring sales performance metrics, analyzing sales data, and generating reports to evaluate individual and team performance, identify areas for improvement, and implement corrective measures Budgeting and Forecasting: Participating in the development of sales budgets, setting sales targets, and monitoring expenses to ensure financial objectives are met.

Collaboration and Communication: Collaborating with cross-functional teams, such as marketing, operations, and finance, to align sales initiatives, share information, and ensure a seamless customer experience. PNL Analysis Top/ bottom margin in line with BYA

Market wise ATL/BTL actions for Sales leads & strong ground executions Drive team morale, motivations, recognition & encouragement Brand expansion, finalize new sites, projects, New store set up with time lines / sops Implement & Practice proper process & Procedure across the stores Market visits & Unannounced Audits, Develop Operational excellence Review & Coach periodical KPIs performance with Operations, Zonal & Store managers Quality of Stores & Rejuvenate marketing ideas - execution methods Develop Super sales initiatives culture with every individual PERSONAL & ACDAMIC INFORMATIONS

10th - Santhome High School, Kerala, 1990

PUC – St. Philomena’s college Mysore, 1992

BA – MG University, Kerala, 1996

MBA- Indria Gandhi Open University, New Delhi, 1998 DOB:10/1/1978

Nationality : Indian

Marital Status Married

Address: D1-801,Kendriya Vihar phase 3, Hydershakote Hyderabad 500090

Religion: –

Roman-Catholic

Christian

ACHIEVEMENTS /AWARDS

1. GREAT RUNNING OPERATIONAL AWARD FROM DAVID NOVAK- YUM CHAIRMAN USA IN 2006 2. CHAMPIONS CLUB AWARD -YUM REST.INTERNATIONAL-SCORING BSC 4.7 /5 IN 2008 3. PEPSICO CARVY TREAT BEST SELLER AWARD PAN INDIA FROM MALLIKA SHARAWAT IN 2005 4. KING SIZE MEAL BEST SELLER AWARDACROSS PAN INDIA STORES 3L CASH AWARD IN 2014 5. BEST EVER SALE IN REGION AWARD FROM ADITYA DHILLON CEO TALWALKARS LTD IN 2019 6. TOP MENU MIX AWARD FROM ANUP JAIN DIRECTOR MARKETING YUM INDIA IN 2010 Hobbies/ Interests: - Sports, Music, Social Service activities, Dated: (TOMY ANTO)

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