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Administrative Assistant Customer Service

Location:
Lincoln, CA
Salary:
$25.00 (hourly)
Posted:
September 03, 2023

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Resume:

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Corrine Reyes

adzf74@r.postjobfree.com • 916-***-****

Lincoln, CA 95648

Administrative Assistant

Proactive and motivated professional with extensive experience in managing all aspects of administrative support operations in fast-paced and deadline-driven environment. Expert in gathering information, maintaining documents, and updating databases while ensuring confidentiality. Instrumental in generating reports and conveying feedback to relevant departments. Well-versed in building robust relationships with clients, customers, and board members while establishing objectives, monitoring progress, and resolving complex issues. Skilled in coordinating various schedules to provide operational support to cross-functional departments. Areas of Expertise

• Administrative Assistance

• Database Management

• Hiring & On-boarding

• Training & Development

• Budgeting & Forecasting

• Client Support & Satisfaction

• Reporting & Documentation

• Problem Resolution

• Meeting Coordination

• Safety & Confidentiality

• Performance Evaluation

• Operation Supervision

Career Experience

Hignell Companies, Rocklin, CA 2020 – 2022

Administrative Assistant

Oversaw services for customers, including Association and Board Members and outside service representatives. Utilized Appfolio, Microsoft Excel, and Microsoft Word to establish and maintained association databases. Devised correspondence, notices, violations, work orders, demands, escrows, desired queries, reports, and forms for organization. Facilitated Association Members, Board Members, and financial institutions by providing accurate account information. Assessed and updated documents while supervising association’s meeting minutes and official records. Reviewed insurance files, due dates, and claims for all properties.

• Supported in development of agendas, proxies, ballots, and other materials for annual membership meetings.

• Ensured safety, confidentiality, and availability of records, documents, and designated materials.

• Designed and distributed disclosures required by law such as assessment collection policies, rules, regulations, insurance coverage, and information.

Heritage Park Owners Association, Sacramento, CA 2018 – 2020 Assistant General Manager

Guided Front Desk Administrative Assistants and Community Standards Coordinator. Evaluated performance and suggested additional training. Organized time, attendance, and staff schedule by managing personnel budget. Delivered assistance to President/Owner by providing executive support.

• Hired new personnel based on skills and experience while training new staff on policies, procedures, and office operations.

• Enhanced quality of customer and other services by offering ongoing training and development.

• Maintained high morale and exceptional customer service by encouraging team with frequent recognitions and discussions.

• Improved overall operations and resolved issues by negotiating solutions. 2

Corrine Reyes

adzf74@r.postjobfree.com • 916-***-****

Lincoln, CA 95648

Career Experience

Canyon Falls Construction, Orangevale, CA 2016 – 2018 Office Manager/Bookkeeper

Developed and processed invoices/payments to direct general accounting and administration. Prepared and tracked bid packages, contracts, and insurance requirements. Gathered time data and payroll information while distributing checks for company. Executed office receptionist duties, such as greeting/welcoming visitors, answering inquiries, supervising employee and department directories, managing office equipment, and monitoring inventory of supply.

• Expanded efficiency by streamlining operations and filing system. Education

Business Law Computer Concepts Typing 1&2 Time Management Business Communications Office Procedures Filing and Records Management Power Speaking Telephone Techniques Technical Proficiencies

Word Excel PowerPoint Outlook Office 365 Microsoft Publisher Publisher Foxit Phantom PDF Adobe Acrobat DocuSign QuickBooks eUnify Appfolio Homewise SouthData DoorKing, DataTree Parking Boss Trainings & Certifications

First Aid CPR Training



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