NICKIAH SIMS

Los Angeles, CA ***** 323-***-**** adzf5y@r.postjobfree.com WWW: Bold Profile

Dynamic Detailed Results-oriented Marketing Specialists Consultant with 15 years of experience in Business and Computer Science Technology. Expert in Logistics and Software sales and Communication promotions with excellent eye for detail. Ability to exceed goals for maximum profit. Known for innovative campaigns and accurate research. Proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Extensive knowledge of Customer service, support and satisfaction. Dynamically decisive driven individual with proven history of innovative and effective marketing. Committed to accurate and detailed research. Industrious Marketing Specialist offering 10 years of marketing experience along with a decisive and hardworking approach. Talent for devising creative strategies. Demonstrated knowledge of graphic design, copywriting and project management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Independent Contract Driver/Digital Marketing Consultant, 04/2018 - Current Center For Change And Reconciliation

Directed and coordinated marketing activities and policies to promote products and services. Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans. Exceeded sales goals 60% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.

Identified appropriate marketing channels and target customers for campaigns. Collaborated with product development team to effectively modernize and update promotions. Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.

Forecasted marketing trends based on previous data to adjust campaigns and maximize sales. Planned and executed events and marketing programs to increase qualified leads. Conducted market research and reported on clients' competition. Directed marketing plans for Number+ clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.

PROFESSIONAL SUMMARY

WORK HISTORY

Consulted with clients on business issues and developed innovative, high-impact proposals. Consulted with clients on business issues and developed innovative proposals. Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.

Achieved client vision and marketing objectives by collaborating with various departments. Substance Abuse Technician Consultant, 03/2016 - 03/2018 Center For Change And Reconciliation – Los Angeles, CA Conducted physical, academic, vocational, mental and other types of evaluations to identify clients' needs and devise rehabilitation plans.

Performed assessments during treatment to determine progress according to goals. Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.

Led supportive group discussions and education sessions with alcohol and drug users and families. Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.

Displayed sensitivity to cultural and linguistic needs of clients and families served. Devised and enhanced treatment strategies to promote continued progress. Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Monitored client progress to make necessary adjustments for client success. Provided counseling and support to clients with drug and alcohol abuse issues. Kept accurate and detailed records to track and document client progress. Delivered compassionate patient care, focusing on safety, comfort and emotional support. Treated clients and families with respect and dignity. Maintained patient records, documenting changes in patient condition. Taught substance abuse classes to help clients understand consequences of drug and alcohol use. Call Center IT Support Specialist, 01/2015 - 01/2017 AnswerConnect – Cerritos, CA

Communicated customer complaints, requests to management for resolution. Evaluated diverse organizations, workflow,system and communicate resources for utilization of all issues. Contributed to success of client's organization by improving performance, motivation, job/customer satisfaction, hiring practices, training programs and management systems. Achieved and consistently exceeded revenue quota through product and service promotion. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Applied strong communication and negotiation skills regarding refunds and merchandise exchanges. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Educated customers on company systems, form completion, and access to services. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Attended telephone skills and program information training sessions to boost aptitude. Processed debit and credit card and electronic check payments. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Responded to customer calls and emails to answer questions about products and services. Placed outbound customer service or customer satisfaction calls to follow up on issues. Driver Consultant, 06/2011 - 07/2014

All lnside Resources Access Center

Kept detailed records of sales, payments and completed or in-progress deliveries. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, ready to start immediately.

Used database to research, gather, analyze and present data. Directed all dispatching, routing and tracking for over 250 fleet vehicles. Created and implemented electronic organizational system for storage of staff, vendors certifications and permits up-to-date to appropriate department managers. Initiated recruitment for the hiring and training processes. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Achieved consistent safety targets by my team of drivers adjusting driving in different road and traffic conditions, balancing loads to avoid dangerous driving situations. Generated consistent referrals and repeat business by providing friendly and fast service. Software and Digital Marketing Intern, 01/2008 - 01/2011 On Time Transportation, Inc. – Los Angeles, CA

Worked alongside global business leader to deploy new training strategies. Assisted management with optimizing employee management strategies for areas such as production and safety, facilitating positive healthy and joyful environment. Managed contract preparation, signature and closings through pass-off to onboarding team. Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.

Qualified, connected with and converted leads for software solutions. Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers.

Maintained knowledge of market, competitors and individual customers to optimize sales strategies. Performed market analysis and researched latest trends. Designed and presented social media campaign ideas. Created engaging content for Pinterest, Facebook, and Instagram. Data Analytics : Public Policy Analysis

Cerritos College - Norwalk, CA

High School Diploma: 03/2016

East Beverly High - Norwalk, CA

Associate of Arts: Alcohol Abuse Counseling, 06/2011 California Commission of Alcohol And Drugs - City Of Los Angeles, CA Marketing and Sales Analysis for Branding

Campaign development and Management

Adobe Creative Cloud Design and Development

Strategic Analytical Planning

Database Management

Utilized Fact checking for Customer

Demographics

Analytics and SEO Digital Marketing background

Employee training

Budgeting

Pricing structures

Social Media Integration

Social Media Best Practices

Collect Data

Reading Comprehension

Market Behavior

External Communications

Data Collection Processes

Computer Proficiency

Willing to relocate: Anywhere

Willing to relocate: Anywhere, Authorized to work in the US for any employer and helping productiveness in Time frame Collaborated with management to build and implement EDUCATION

SKILLS

ADDITIONAL INFORMATION

effective, modem employment policies lmproved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior lmproved project sucoess rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and tenorist attacks Eliminated discrepancies in financial reporting and record keeping through accurate preparation and management of budgets

Supervising and Management Training - 3 years

Sales Marketing Specialists Certification - 7 years Substance Abuse Counselor, Center For Change - 2

Digital Database Certification, Cerritos Community College - 2 years CERTIFICATIONS

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