Customer Service Data Entry

CASSANDRA

JAMES

Kissimmee, FL 407-***-**** ***********@*****.***

PERSONAL SUMMARY

Results-driven and resourceful professional with a proven track record of excellence in various roles. Adept at delivering exceptional customer service, fostering customer relationships, and identifying growth opportunities. Experienced leader with strong organizational and teamwork skills. Known for enhancing client experiences, driving engagement, and effectively managing projects. Highly adaptable, self-starting, and eager to take on challenging roles to develop and apply new skills. KEY SKILLS

• Exceptional verbal and written communicator with a talent got creating engaging presentations.

• Skilled in building and maintaining relationships with customers, management, and stakeholders, even in challenging situations.

• Strong leadership abilities honed through training and mentorship, with a knack for making sound decisions.

• Customer-centric approach and a proactive self-starter capable of handling diverse and complex projects.

• Collaborative and team-focused mindset, with a commitment to continuous learning and growth.

• Proficient in PC and basic search engine skills.

• Expertise in social media management, including platforms like Facebook, Instagram, and Twitter, along with solid understanding of web and mobile applications. EXPERIENCE

WALGREENS

PHARMACY TECHNICIAN/DATA ENTRY 11/2022 - 08/2023

• Accurately processed patient prescriptions while adhering to HIPAA guidelines.

• Operated automated machinery, maintained inventory, and ensured quality control.

• Provided assistance to Pharmacists and resolved data entry-related issues.

• Resolved third party rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. TARGET

2

PRODUCT MARKETING SPECIALIST/ VISUAL MERCHANDISER 05/2018 - 08/2019

• Gained knowledge from store tools to have a clear understanding of key metrics, sales goals, top and bottom departments, inventory levels, top shortage categories, guest traffic and peak times.

• Increased the client retention rate and sales by ensuring that all key performance indicators are achieved to the highest standard and offering great assistance to customer decision making.

• Completed visual presentations and layouts, stocked, and did seasonal floor layout changes to promotes new product.

• Created an inviting shopping environment for guest, engaged with guest and asked open-ended questions, developing excellent communication and presentation skills

• Stayed up to date on current trends while following visual standards and visual merchandising guides. CHAMPS

LEAD CASHIER 09/2017 - 02/2018

• Managed positive customer relationships through personalized interactions and tailored product recommendations.

• Partner with store leadership to resolve customer concerns and safeguard company assets accurately.

• Managed customer payments and maintained documents for daily reports.

• Answered customer queries and professionally resolved complaints, showed proactivity delivering a high level of customer service.

• Sold products, maximizing revenues by upselling on most of the transactions and pushing commission- based sales.

GAP

LEAD CASHIER/FRONT END OF STORE 03/2016 - 09/2017

• Trained new employees on Cashwrap and the policies/standards on transactions processing and effective sale approach, while developing their confidence and performance as a true team player.

• Built customer relationships by signing customers up for rewards programs and credit cards.

• Drove sales and upselling, meeting store sales quota for the day and week, became comfortable working in a fast paced and dynamic environment.

• Balance Cash drawers.

ADIDAS

SALES ASSOCIATE 11/2014 - 01/2016

• Demonstrated product knowledge, provided personalized recommendations and managed inventory.

• Assisted customers with outfit selection and sizing.

• Maintained store appearance and promoted athletic products. 3

EDUCATION

Valencia College- A.A. General Studies-Jan2020-May 2021 University of Central Florida- Bachelor of Science Business Administration-Marketing-Aug 2021-Current Grad year: 2024

AWARDS AND ACKNOWLEDGEMENTS

• Google Certification- Project Management

• Was nominated employee of the month (Feb 2019)

• Trained a team of 15+ employees on standards (2019)

• Obtained most customer compliments (2019)

• Reached the biggest sale of the day/week totaling over $3,000 (2020)

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