Sabrina Alvarez

407-***-**** adzf4o@r.postjobfree.com Orlando, FL 32837

SUMMARY

Administrative professional with over 20 years of experience in an office environment. Competencies and skills include Proficient administrative team member experienced in creating highly professional and error-free letters, memos, reports, tracking spreadsheets and business presentations. Skilled at planning events, leading teams and maintaining efficient office operations.

SKILLS

Microsoft Office Suite Excel

Specialized Databases OnBase

Effective Communication

PDP / JD

GoContrator

Procore

Excel

Video Conferencing Software

EXPERIENCE

Office Administrator / Executive Assistance, Skanska USA Civil/ Builiding USA, September 2019-May 2022

Orlando, FL

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Processing BOA monthly charges for Executive

Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Act as the point of contact between Executive & others Perform general administrative duties and clerical support, including typing, processing invoices, processing expense reports, and assigning other responsibilities Maintain and update phone system, contact information, conference room schedules, and set for meetings

Coordinated and managed event-planning logistics, budget administration and team oversight.

Assist in maintaining effective relationships with internal and external clients Direct persons to correct destination and help resolve queries from the public and customers Gathered information, scanned records and maintained confidentiality of electronic data. Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.

Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.

Trained new employees in proper safety procedures to minimize accidents with proper behaviors.

Recommended methods to reduce ongoing hazards with improved methods, processes and materials.

Customer Information Representative, The New York City Housing Authority, November 2016-February 2019

New York, NY

Q &A claim management

Answered high volume incoming calls daily from residents and staff members in Spanish and English

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Utilized database to record and track service requests for maintenance repairs Provided information and research NYCHA policies to resolve customer complaints Forwarded unresolved matters to appropriate staff and emergency services for further action Acted as a liaison between landlords, veterans' caseworkers, and tenants Trained newly hired employees in proper call-taking procedures Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld quality control policies and procedures to increase customer satisfaction. Audited customer account information to identify issues and develop solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Representative (Spanish), The New York HRA, September 2014-December 2016 New York, NY

Provided, recorded, and responded to a high volume of phone, email, and walk-in inquiries for 600 - 700 customers daily for Supplemental Nutrition Program Verified and entered customer demographics into the database and distributed EBT cards to the public

Utilized appropriate agency resources to effectively and accurately interpret, respond and resolve customer inquiries and problems

Used office equipment to take customer photos and fingerprints for completion of an application

Managed full-cycle human resource operational activities to maximize HR employee performance.

Created and managed more than 500 confidential personnel records a day. Clerical Assistant, The New York City Park and Recreation, September 1998-June 2014 New York, NY

Provided customer service in person and via phone regarding applications for the job training program

Assisted in new hire paperwork, including W-9 forms, fingerprinting, ID cards, and new hire packages

Provided human resource assistance for JP program, including orientation and helping prospective hires fill out new hire applications

Researched agency database and provide information regarding the application process, GED, and CDL programs

Kept office records organized and supplies well-stocked for optimal team performance. Automated office operations while managing record tracking and data communications. Trained users on catalog usage and library software to eliminate client knowledge gaps. EDUCATION AND TRAINING

Human, Social Service, La Guardia Community College, January 2015

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