Ilene Sturrock

*** *. ******* **. #*** Los Angeles, CA 90035 • adzf4a@r.postjobfree.com • 310-***-****

PROFESSIONAL EXPERIENCE

Assistant to the Director of Operations, A3 Artists Agency, Los Angeles, CA 05/2022 – 06/2023

Support the Director of Operations for an office with 110 employees

First stop for all requests and office needs

Processed all operational expenses for Director of Operations

Worked closely with building management including processing work orders, key cards and parking for all employees

Created and updated operational manuals for various departments

Onboarded and trained all new hires to include: IE software, Avaya telephone systems, and completing new hire paperwork and orientation to the office

Coordinated outside vendors to include shredding service, janitorial services and outside contractors. Research vendors and update vendor lists

Supervised and scheduled phone operations for LA and NY offices

Organized and scheduled meetings

Oversaw florists for office wide floral arrangements. Send floral arrangements as necessary

Ordered office supplies, Covid tests, masks, snacks and drinks for two kitchens

Managed office lunches, weekly breakfasts, quarterly staff meetings, and holiday parties in both LA and NY offices

Researched and ordered gifts and swag on behalf of the company for clients and employees

Coordinated packing including mail room, kitchens, accessories, arranged for painters and all other aspects for a large office move

Executive Assistant to Managing Partner, KFB Rice, LLP, Los Angeles, CA 04/2021- 07/2021

Provided direct administrative support to Managing Partner

Organized and maintained clean office space, ordered office supplies and breakroom needs. Set up business accounts for the firm

Developed an employee handbook and redesigned new client proposals

Managed database updates in a CRM program. Self-taught software

Assisted Firm Administrator on various projects, including all COVID 19 protocols, and general office issues

Executive Assistant to CEO/Office Manager, RISC Information Services, Atlanta, GA 2015 - 2020

Managed all aspects of calendar, travel arrangements, and expense reports for very busy CEO.

Audited and secured new vendors for health and automobile insurance, which resulted in 15% cost savings annually. Oversaw all vendor relations

Processed and filed high volume invoices

Transcribed notes and entered information for standardized reports

Purchased and maintained inventory of all office and kitchen supplies

Provided personal assistance

Entertainment Department/Project Management Executive Assistant, City National Bank, Beverly Hills, CA 2013 - 2014

Managed all administrative tasks and fielded inquires for entertainment department including high volume of phone calls, meeting arrangements, office supply inventory and FedEx account management

Oversaw installation of custom software package including maintenance of Microsoft Project and organization of team consisting of project managers and executive sponsors

Created and submitted expense reports for project team and executives

Supported business development through research and reporting

Executive Assistant to President/Office Manager, Hung Investments, Los Angeles, CA 2011 - 2015

Oversaw management of high volume domestic and international travel arrangements, calendaring correspondences and personal assistance service as well as act as gatekeeper for all inquiries

Developed and organized filing system for research materials, billing, and correspondence

Managed relationships with vendors including household repairs and maintenance

Law Firm Administrator, Resch Polster & Berger LLP, Los Angeles, CA 2010 - 2011

Oversaw Human Resources, facilities, and office management for mid-sized law firm of 35 employees

Managed all HR functions including payroll, recruiting, hiring and onboarding of new employees, benefits management (health, dental, sick/vacation) and 401k administration

Secured new vendors for payroll, health insurance, workers’ comp and professional liability insurances, which resulted in cost reductions

Managed team of 10-15 administrative and temporary employees and oversaw workflow amongst legal secretaries

Executive Assistant to Managing Partners, Angeleno Group LLC, Los Angeles, CA 2007 - 2009

Maintained heavy calendars for 3 Managing Partners and 3 Executives. Arranged all aspects of domestic and international travel, including private flights, car rental, hotels, expenses and reservations

Managed events and meetings including annual investor retreat for 100 people, holiday parties and celebrations, and all internal and external office meetings

Oversaw software implementation with customizations and maintained updates

Liaised with building management, managed outside vendors, process invoices

Created and updated operation and employee manuals

Designed and distributed quarterly investor correspondences

Office Manager & Executive Assistant to Managing Partners, Bemel & Ross 2006-2007

Los Angeles, CA

Oversaw Human Resources, facilities, and office management for mid-sized business management firm

Managed all HR functions including payroll, recruiting, hiring, and onboarding of new employees, benefits management (health, dental, sick/vacation) and 401k administration

Secured new vendors for payroll, health insurance, workers’ comp and professional liability insurances, which resulted in cost reduction

Executive Assistant to VP of Sales, Siebel Systems, Atlanta, GA 2000-2006

Managed all aspects of calendar and heavy travel arrangements both nationally and internationally. Processed expense reports, planned events and oversaw marketing function for 8 sales team members

Provided Board meeting preparation and attended meetings, took and distributed meeting minutes and performed research, created summaries of findings and continued to follow up on deliverables

Organized special events, including holiday party for 700 people. Ordered and oversaw swag gifts for all events

Coordinated advertising, public relations and tradeshows with PR department and agencies

SKILLS

Computer skills include MS office, Google Suite, Web Conferencing (Zoom), MS Teams, Instant Messaging, ADP, Clio, Expense Software, Accounting Software (Quicken, Concur and Clio)

Strong organizational skills, including executive calendar management

Detailed and accurate expense reporting

Effective office management, vendor relations, meeting and event planning, and travel arrangements both nationally and internationally

EDUCATION

Bachelor of Arts in Communication, American University, Washington DC

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