Customer Service Accounts Payable

TIFFANY

HOLLAND

615-***-****

******************@*****.***

Murfreesboro, TN

37128

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

CON 127- Contract Management

Accounts Payable & Receivable

Medical Billing & Collecting

Finance & Contracting

Audits

Accounting

Customer Service

Balancing & Reconciling

Accounting & Bookkeeping

Computer Savvy

Data Analysis and Research

Finance

General Ledger Accounting

Audit Support

Account Reconciliation

Auditing

Administrative Support

EXPERIENCE

Staff Accountant

Northern California

OF VETERANS AFFAIRS/ Jan 2023 to Current

40 Hours Series 0510 GS 11 Step 2 Works independently on continuing assignments or projects that require application of VA generally accepted principles, practices, and theories of professional accounting

Employee performs special projects and assignments for automated financial systems, daily review of accounting outputs, and maintains oversight of the edit master files Works closely with systems personnel on the design of automated systems to facilitate the processing of accounting data to assure the results attained meet all accounting requirements

Performs special reviews and analyses to ensure the integrity of the general control system and prepares special reports and financial statements relating to the financial condition of specified program activities

Persuades contacts to accept courses of action and viewpoints on recommended objectives, policies, and regulations

Reviews the work of Accounting of other fiscal staff to assure accuracy and conformity to policy and procedures, instructing them when necessary on proper methods and assigns projects to be accomplished

Employee works closely with activities and their designated resource personnel in promoting understanding and effective application of financial management/accounting policies and procedures and monitors the implementation of new and/or supplemental accounting systems and procedures Identifies source of problems, impact on other elements in the accounting systems, accounting adjustments required, and recommends procedural changes to preclude reoccurrence of problems identified

Employee applies corresponding professional accounting knowledge and skills in the application of corrective procedures when necessary and provides technical advice and assistance to budget technicians/analysts in the resolution of problems Assists program managers in developing accounting data structure and participates in the planning, coordination, direction of meetings and telephone conferences associated with accounting closeouts or reorganization events Reviews report media, directs, and/or prepares and analyzes internal and external statements and reports

Makes day-to-day decisions regarding unusual and complex accounting transactions and is available to consult on solution of management problems and to provide alternatives through sound application of professional knowledge of the accounting system

Clears suspense items

Process cross transfers

Performs all other duties as assigned.

Accountant

Alvin, York

DEPT OF VETERANS AFFAIRS/ Jun 2022 to Dec 2022

Independently identify, troubleshoot, and resolve issues with financial data and processing of data within the financial systems

Prepare, record, and document non-routine, recurring, and complex accounting transactions; prepares and/or reviews recurring accounting transactions: prepares and/or reviews General Ledger account reconciliations, and prepares financial information to support internal and external review Prepares regular and/or special purpose reports for internal and external audiences Use the full range of an automated system to research, analyze, and synthesize financial information

Closely monitored the lease program with local contracting office, REPV payments for prompt pay, and contracts Perform analysis of financial data using standard financial analytical methods and tools as appropriate to the task Lead in efforts to streamline and/or automate routine accounting entries or processes and scopes requirements for the implementation or upgrade of accounting systems or functionality

Perform testing, review, and verify testing activities during system development and implementation to ensure new products or functionality meets requirements Identify accounting and reporting issues and/or problems for manual or automated accounting processes

Research the nature and extent of problem areas and execute solutions that are efficient, sustainable, and meet Accounting department requirements to ensure high quality service to clients of the organization

Represent Accounting in conferences and meetings with other services in efforts to obtain all viewpoints regarding proposed projects or project changes and to assure concerted action by all parties involved

Participate in inter-agency and intra-agency committees and working groups for resolving problems in agency-wide processes or systems Provide high quality customer service and promote outreach across the agency Expert of generally accepted accounting principles, standards, and practices, including the full accounting cycle and the preparation of work sheets, financial statements, ledgers, and journals

Expert of general ledger accounting and the control/subsidiary account relationships and reconciliation techniques, including accounts receivable, accounts payable, and disbursing officer's accountability

Expert of the standards, architecture, and specifications of automated financial systems, including source documents, system flows, system interfaces, and related internal controls

Troubleshoot problems, determine accuracy and relevance of information, use sound judgment to generate and evaluate alternatives to make recommendations Expert of the principles and techniques of financial analysis, forecasting, and modeling to interpret quantitative and qualitative data; includes earned value management and evaluating key financial indicators, trends, and historical data Reconcile monthly records of undeliverable orders, unliquidated obligations, and obligated allowance/project allotment

Present clear and convincing oral presentations, listens to others, attend to nonverbal cues and responds appropriately

Contracting Specialist

DEPT OF VETERANS AFFAIRS Jun 2021

Hours Series GS 1102-GS 7 Step 5 April 12,2020-, Reviews requisition packages ensuring packages are adequate to meet the government's minimum needs Proactively engages with customer to address package deficiencies 90% or more of reviews are accomplished timely, thoroughly, and consistently Reviews statements of work to ensure they are prepared in a manner which adequately describes the Government's requirements without restricting competition PWS/SOWs for services are performance based to the maximum extent possible 95% of reviews support development of the minimum needs based on salient characteristics and/or performance-based specifications promoting competition unless otherwise justified

Accomplishes market research to support the development of sound acquisition strategies that promote small business and/or best value competitive strategies Ensures required justifications are accurate and complete to include obtaining appropriate approvals for sole source (JOFOC)

Selects the method of procurement (i.e

Simplified procedures, sealed bidding, negotiated) and contract type that is most appropriate for the acquisition

Market research and JOFOCs documented 95% of the time with few substantive review comments

Develops solicitations that are compliant with applicable regulations and support the customer's intended outcomes in terms of performance, schedule, and price Amendments issued where appropriate to correct minor irregularities, clarify requirements, and/or revise government's minimum requirements Solicitation review comments typically only address minor informalities and rarely identify serious flaws

Ensures proposals are evaluated/negotiated in accordance with the appropriate procedures (FAR Parts 8, 13, 14, or 15) with evaluation/negotiation results well documented in appropriate determinations and/or reports Communications and/or discussions are conducted when required and well documented

Contract award and price reasonableness determinations are well documented supporting the CO/SSA's award decision

Proper acquisition procedures followed without exception Reviews disclose few substantive errors

Contract award/price reasonableness determinations always documented Executes contracts in full compliance with applicable laws and regulations within time frames established in the VHA PM

Defends contract award decisions against Agency and/or GAO protest providing complete, accurate and timely contract file documentation and Agency Reports Contracts are executed within established time frames and rarely contain substantive flaws with only minor irregularities or administrative errors Award Documentation/Distribution – Ensure that the contract is properly signed, and proof of receipt filed that the contract was sent to the contractor Complete contract was uploaded in the electronic contract file The files contain all the required documents for award and are properly displayed/labeled

95 % of all Assigned Contracts

Purchase Card Coordinator

DEPT OF VETERANS AFFAIRS, NCO Feb 2020 to Apr 2020 Hours Series GS 1106-6 GS 7 Step 5

Provides management with reports and analysis of the ongoing operation and outcome of the program

Performs a series of analytical, administrative, coordinating and monitoring duties related to the Purchase Card Program

Manages, administers, and ensures compliance with the Purchase Card Program standards, policies and procedures at VA Medical Centers (VAMC) supported by the NCO

Analyzes and evaluates, on a quantitative and qualitative basis, the effectiveness of the Purchase Card Program or operations in meeting established goals and objectives Audits Cardholders and approving officials, alternate approving officials to ensure compliance with applicable policy and procedures

Reviews charges daily and reports cases of misuse, inappropriate and/or unauthorized charges through Acquisition channels

Primary point of contact for program and always provides technical assistance to all program participants to ensure proper and efficient function of the program Performed quarterly audits on cardholders

Accounting Technician/ Fiscal

DEPT OF VETERANS AFFAIRS, TVA Sep 2013 to Feb 2019 Hours Series GS-0525-7 GS 7 Step 5

Reviews and approves requisitions for services, supplies, real property, equipment, and adjustments

Experience with budget costing and contracting; analysis and daily expenditures for supplies and services, reporting controls

Expert of general ledger accounting and the control/subsidiary account relationships and reconciliation techniques, including accounts receivable, accounts payable, and disbursing officer's accountability

Reconcile monthly records of undeliverable orders, unliquidated obligations, and obligated allowance/project allotment

Reviews and analyzes delinquent delivery reports, backorder reports, outdated inventory reports, inventory balance reports and 90-day inactive reports Create networks and build alliances, engage in cross-functional activities; collaborate across boundaries, and find common ground with a widening range of stakeholders Audits payment documents received from vendors, employees, Beneficiary Travel, Patient Funds

Actively directs and performs research of current accounts, historical data, source documents etc

Researching and interpreting policies

Train new/old Staff Accountants and Accounting Technicians on non-routine to complex transactions

Responsible for meeting the standards for documentation and reconciliation of the purchase cards for program participants

Make sure the purchase cards are in the correct BOC Represent Accounting in conferences and meetings with other services in efforts to obtain all viewpoints regarding proposed projects or project changes and to assure concerted action by all parties involved

Advise on the distribution of work among positions, and the appropriate staffing levels and skills mi

Examines credit memos and reclaims from vendors to determine appropriateness Expert of generally accepted accounting principles, standards, and practices, including the full accounting cycle and the preparation of work sheets, financial statements, ledgers, and journals

Performs required inspections are completed in each area that stores controlled substances when required

Knowledge and skill in administrative procedures and techniques Perform routine reconciliations of disbursing authority transactions comparing VA balances by appropriation to totals maintained at the Treasury Department

Coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems serving on Systems Redesign Team Prepare, record, and document non-routine, recurring, and complex accounting transactions; prepares and/or reviews recurring accounting transactions; prepares and/or reviews General Ledger account reconciliations, and prepares financial information to support internal and external review Created Training material for new hires

Assisted PC Holders with FCP trainings

Supply management performing duties such as inventory control, maintaining records, rotating stock, stock listings, processing receipts, adjustments, discrepancies and issuing requested items; maintaining fund control point authority; submitting requested and regular inventory reports

Research the nature and extent of problem areas and execute solutions that are efficient, sustainable, and meet Accounting department requirements to ensure high quality service to clients of the organization

Analyzing and reviewing documents, data, and reports for technical accuracy Troubleshoot problems, determine accuracy and relevance of information, use sound judgment to generate and evaluate alternatives to make recommendations Performing audits, collecting, analyzing and interpreting data and preparing management reports

Responsible for researching, preparing and submitting monthly reports Represent Accounting in conferences and meetings with other services in efforts to obtain all viewpoints regarding proposed projects or project changes and to assure concerted action by all parties involved

Ability to plan, organizes, and implements multiple objectives of the service to meet established standards

Medical Reimbursement Technician

OF VETERANS AFFAIRS, MS-CPAC Apr 2011 to Sep 2013

Hours

Verified veterans' insurance coverage, entered updated information and maintain database

Verified insurance benefits, policy numbers, pre-certification requirements, insurance company contact information and effective dates of coverage Skilled in establishing priority of tasks to be accomplished when simultaneous demands are made

Ability to use qualitative and quantitative analytical techniques Provided follow-up to assure timely processing and completion of such to comply with Medical and private insurance guidelines and regulations Answers substantive questions and takes administrative actions on matters not requiring clinical knowledge

Identifies coding or billing problems from EOBs and work to correct the errors in a timely manner

Ability to work independently in the accomplishment of a wide variety of responsibilities including coordinating multiple priorities, setting priorities, organizing and adjusting workflow and meeting deadlines

Demonstrated regard for privacy and confidentially in all matters in accordance with all applicable policies and regulations

Responsible for planning, organizing and controlling administrative support matters. Customer Service Representative

MURFREESBORO, TN

MURFREESBORO WATER & SEWER/ Apr 2008 to Apr 2011

Hours

Performed account maintenance, reconciled and processed claims for bankruptcy Processed account receivables, account payables, and past due accounts Balanced cash daily and maintained bookkeeping reports with incoming funds Exercised good judgment and maintained a personable disposition while working with the public

Maintained appointment calendars and scheduled meetings and conferences Prepared a variety of recurring reports

Researched and extracted information from files and records Developed comparative data, to reflect complex relationships between accounts, time periods, or cost different operations

Identified significant changes and determined related transactions and causes. Senior Account Manager-Supervisor

NASHVILLE, TN

MANHEIM/ Jul 2005 to Jun 2007

Hours

Managed multiple accounts

Monitored activity and ensured benchmarks were achieved Established and maintained professional relationships with labor partners Proactively identified negative business trends to research and address with operations and/or vendor relations

Coordinated new Client set-up in system with appropriate departments. Provided clients with reports based on specific needs Conducted training classes and created training material for new hires Prepared official documents, correspondence and reports Assisted in develop job announcements, post positons and interviews Conducted extensive legal research and application concerning both labor and employee relations matters

Demonstrated organizational skills and abilities necessary to perform the duties required in a highly complex and fast paced clinical management environment Performed directly related staffing and recruitment activities Provided clerical and administrative support in a health care organization or similar work environment, and which equipped the applicant with the specific knowledge, skills, and abilities to successfully perform the duties Approved departmental timecards

Accounting balancing monthly, quarterly balances.

EDUCATION AND TRAINING

Nov 2020

CON 121- Contract Planning (instructor-led or self-paced online) Completed 6/

Oct 2020

CON 100- Shaping Smart Business Arrangements

Jul 2020

CON 124- Contract Execution (instructor-led or self-paced online) FAC-C Classes- Completed FAC-C Level 1 Courses FAC 023- Basic Contracting for GSA Schedules - Completed 6/18/

Jun 2020

CLC 056- Analyzing Contract Costs (self-paced online)-Completed 7/ Apr 2020

CLC 009 Service-Disabled, Veteran-Owned Small Business Program- Completed 6/, CLC 020 Commercial Item Determination- Completed 6/, CLC 027 Buy American Act- Completed

(FED) Contract Fundamentals - Completed

Feb 2020

CLC 055 Competition Requirements- Completed 6/, CON 091 FAC 031- Small Business Programs - Completed

Jan 2020

CLC 004 Market Research- Completed 5/29/, CLC 005 Simplified Acquisition Procedures- Completed 6/, CLC 057- Performance-Based Payment & Planning for Cash Flow - Completed 6/ Oct 2019

Procurement Package Development- Completed 3/

Apr 2019

Pre-solicitation/Solicitation

Proposal Evaluations Mar 2019

VA Online Purchase Card Training- Completed 10/

Feb 2019

Procurement Process- Completed 3/

Jan 2019

FAR 100 Intro to the FAR- Completed 5/14/

Skills: Green and Yellow Belt Certified, Superior written and oral communication skills Jan 2015

Excel, Word, Power Point, Project, Access, Publisher, Skype, Power Point, Share Point to update, create, and manage staffing, 10 key and Alpha Numeric by touch, Accounting, Bookkeeping Volunteer Work- Soles4Souls,, Junior Achievement

Bachelors of Science: Healthcare Management & Administration UNIVERSITY OF PHOENIX Jul 2014

MURFREESBORO, TN

Degree

Jul 2014

Jan 2006

D.E.M.P.S

Jan 2004

Controlled Substance Inspections Trainer- 2016-2019, Medical Personnel Systems-2017 still current, Harvest Food Bank -2020, FMS 1 Award Preparation/Award/Post Award/ Closeout CLC 058- Introduction to Contract Pricing -Completed Jan 2023

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