Robert Kennedy

Honolulu, HI, ***** US 808-***-**** adzf2r@r.postjobfree.com

Healthcare Management/Administrative Professional/Customer Service Professional

Medical Support Assistant General Manager/ Assistant Manager National Sales Trainer

Motivated, results-focused, and experienced Project Manager with more than 14 years of experience in fast paced environments handling customers, administrating, and providing quality patient care, and medical records managing. Established record of reliability and creating positive rapport with patients, family, and staff. I am a detail–oriented individual, who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Highlighted leadership qualities and the ability to work with and manage people from varying backgrounds, while promoting team values. Excellent service skills able to assess client need, make timely decisions, and provide appropriate follow through. Excellent knowledge of the clerical and computer skills like word, excel, outlook, access.

Areas of Expertise & Technical Skills

Veterans Integrated Service Network Leadership Skills

Expert in CPRS Customer services Policies & Procedures

Vista Programming

Genesis Certified

Medical Administration

Administrative Management

50 Wpm Typing Speed

Patient Services

Medical Records

Management

Microsoft Certified Professional Experience

Customer Service

Professionalism

Waikiki Ambassador, Honolulu, Hi, United States

August 2022-August 2023

Provide hospitality and safety for the Waikiki Business District providing a high level of visibility at the street level. I carry out a wide variety of tasks to enrich the overall appearance of the service district of Waikiki. I deter and observe unwanted behavior and activity. I provide information, assistance, and directions to Waikiki staff, residents, and visitors. I continue to improve the Waikiki Business district with customer service by acknowledging pedestrians with a friendly greeting, or identify visitors by communicating information, directions, city information, and recommendations to businesses in the Waikiki District. I address unwanted activities. Ambassadors firmly and courteously request compliance to persons violating low level quality of life crimes, such as aggressive panhandling, loitering, disruptive behavior, etc. I report to local authorities via established communication methods. I articulate an accurate description of persons, vehicles, and other similar identifiers. I circulate through assigned zones in Waikiki to deter unwanted activity through uniformed visible presence. Ambassadors are responsible for making a specified number of visits to district businesses to share information and make professional contacts on behalf of the customer. I complete Incident Reports and Property Condition Reports. I also provide a daily written report to document shift activities. I maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall standards of expected professionalism.

Hawaii Employment-Honolulu, HI, United States.

Bartender/Food Runner

Hawaii Convention Center October 2019-Present

Bartender or Food Runner depending on need. As a Bartender, I work in the beverage department at various special events including the Hawaii Convention Center. I perform various duties at large scale events. I set up all beverages for the events and maintain a full bar. Also, after the event I take down and maintaining a clean and fully functional portable bar, along with several beverage carts. As a Food runner, I set up the banquet area for special events. During the event I make sure all food is full in all areas where the guests are attending. Customer service is high priority. When I am placed in the food running position, I set up the area to serve food and make sure all food is served in a professional manner. This is an on-call position. I have a current liquor commission card, and I have graduated from The Bartending Academy in Honolulu, HI.

Supervisor: Camilla Corradengo

Various Federal Positions-(2008-2022)

Department of Army-Honolulu, HI, United States

Tripler Army Medical Center Emergency Room December 2021-March 2022

Medical Support Assistant

I perform a full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting. The job duties include entering, manipulating, and/or retrieves information and data from automated systems, such as, Composite Health Care System (CHCS), the Ambulatory Data System, (ADS), the Armed Forces Health Longitudinal Application (AHLTA), Medical Application and Process Solutions, (MAPS), Patient Appointment System, (PAS), Defense Manpower Human Resource System information (DHMRSi), and Clinical Information System (CIS), as appropriate to the area assigned. Completes request forms manually or automated, for individual patient orders, blood work, and other requests. Maintains and monitors patient appointment schedules for the clinic/practice. Schedules appropriate patient appointments manually and/or in CHCS. Coordinates and/or schedules patient appointments with other clinics or specialties.

Receives patients and visitors as the initial point of contact, in person or telephonically. Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the clinic/practice level. Records and relays messages and/or redirect calls. Refers urgent messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit/call. Ensures eligibility for care, and contacts Patient Administration for verification. Provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature and refers other complaints to the appropriate authorities.

Maintains all patients’ records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification. Files original medical documentation in the patients’ record, and copies of medical documentation into research files as necessary. Ensures the patient completes and contents of the patients’ record.

Responsible for the clerical duties inherent to the in processing (reception), care, and out processing (transition) of outpatients, families/caregivers, and guests. Notifies appropriate staff of the patients’ arrival. Reconciles end-of-shift /end-of-day processing and reports. Types routine correspondence, progress reports, medical statements, memoranda, and statistical reports using various systems and programs.

Responds to emergency calls and notifies emergency medical personnel. Follows clinic/practice communication procedures, which may include operating emergency phone lines, public announcements systems, and emergency alarms. Receives minimum patient information and provides information to medical personnel. Clearly communicates and associated parties during emergency related operations.

Tripler Army Medical Center April 2018-March 2019

Medical Support Assistant GS-5 Step 10

I organized the scheduling in Central appts for all military and retiree personnel. I answered the phone line for every appt necessary to be scheduled or with any questions or concerns about the patient’s medical care. I informed the patients of the correct process to successfully answer all the needs and wants of every patient. The rank of the military was always an issue when speaking professionally and with the utmost respect. I dealt with very frustrated and angry patience at times, which allowed me to utilize my set of skills to keep a level head. This position was a very meaningful and a learning experience to help move on with my career in medical field.

Supervisor: Michelle Richardson-Streeter

Department of Veterans Affairs, Orlando, FL

Health Systems Specialist GS 9- Step 1

Department of Veterans Affairs- Orlando, Florida July 2016-August 2016

Supervisor: Timothy W. Liezert (Director)

I worked directly for the Director of the Orlando VA. I reported to the Director on a regular basis to help the departments in the Orlando VA system become more efficient. I rotate within each department of the VAMC Orlando to solve complex issues within an expedient time frame. Participate in "in- classroom" training courses and seminars both within and outside the VA system. I used technical skills and scientific methodologies to resolve critical programmatic, organizational and functional problems. I attended budget review meetings, committee meetings and report how decisions made during those meetings impact operations. I was introduced to the Quality Assurance Program, Joint Commission Accreditation, CPT codes, ICD-9-CM (now ICD-10), and internal review activities, such as surveys and audits. I learned how the development of policies and departmental program goals and objectives relate to the VA mission. I learned the intricacies in establishing and implementing fully developed comprehensive project plans. I made on-site visits and observed studies relating to the planning problems and opportunities present at the network and other VA facilities. I learned how to draw from previous education and experiences in health care management to develop long and short-range plans for the system. I became thoroughly acquainted with the VERA and Network allocation process. I attended all necessary Leadership Council, Clinical Executive Board, Partnership Council, and various other committee meetings. I gained an understanding of affiliated educational programs. I directed from a professional service perspective in such personnel matters as discipline, rewards and recognition, reassignment, staff adjustments and realignments, labor/management relationships, affirmative employment, alternate dispute resolutions and grievances. I established contact with the news media, Veterans organizations, stakeholders, and other community organizations.

Department of Navy, San Diego, CA

Medical Support Assistant GS 5-Step 1

Balboa Medical Center Dec 2014–Sept 2015

Accountable for directing all clinics’ clerical and administrative activities involving patient scheduling, reception routing, record preparation, filing, customer service errands and duties associated with patient processing care and treatment. Efficiently deliver training to personnel at the front desk and advice leadership of supply issues, procedural changes and problems, establish and apply information technology principles, concepts and methods relating to health care systems and business practices through AHLTA, CHCS, HAMES, Intranet and the Share Point site.

Evaluate fiscal, logistical and clinical programs for health care matters, recognize problems and provide solutions through research, data analysis and best practices for health care system matters, synchronize business activities and evaluate contractual programs to support assigned department.

Effectively exploit the performance management tools as Composite Health Care System which makes suggestions to leadership about any procedural changes to support the clinic operate in a more efficient matter.

Department of Veterans Affairs, San Diego, CA

Federal Work Study Oct 2013- Dec 2014

Excellently intermingled with a broad range of individuals from various socioeconomic classes, racial/ethnic backgrounds, special populations such as women veterans, disabled, Ex-POW's, visually- impaired, and homeless. Accomplished preliminary interview to determine the level of distress and the most pressing problems while effectively distributed information about VA services and attended to angry and frustrated clients. Screened all veterans along with triage incoming calls and investigated about the transfer of veterans from outside facilities to the VAMC.

Successfully contributed in administrative, staff, clinical and in-service meetings of the service and other meetings as directed by the Chief, Social Work, and functioned as a liaison to both local Vet Centers for the purpose of necessary administrative support as well as contributed in the formulation, structure and assessment of the policies and procedures.

Formulated a multitude of monthly, bimonthly, quarterly, semi-annually, and annual reports submitted to the Veterans Integrated Service Network (VISN) while also examined clinical workload and productivity data, synchronized business activities and evaluated fiscal, logistical and contractual programs.

Led examination of clinic operations and appointment utilization patterns to ascertain measures to maximize use of resources and exploited quantitative and/or qualitative methods, regulated the preparation of accurate and reasonable program plans and proposals plus equipped reports about problems encountered and revised the analyses & evaluations.

Department of Veterans Affairs, San Diego, CA

Medical Support Assistant Jan 2013- Aug 2013 GS-5 Step 1

Represented as a Front-line contact with patients and staff, the incumbent set the tone for perception concerning quality of healthcare services at VA. Evaluated documents to determine eligibility for medical benefits and made eligibility determination and processed patient records on a regular basis.

Medical Support Assistants (MSAs) in the VA Health Care System (VAMTHCS) executed technical support duties which enabled the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility.

Accountable for distributing administrative support to staff and supervisors associated with the PACT Teams/primary care/specialty clinic(s) in VAMTHCSI.

Ensured accurate and timely scheduling of appointments, verified eligibility, confirming financial assessments and health insurance information achieved, took accurate and complete messages for return calls in addition to administered requests for refills of medications and furnished accurate information regarding medication tracking.

Proceeded by taking accurate and complete messages from Veterans in person or telephonically for clinical staff and checked employees in and out of the employee health department and executed many misc. administrative tasks.

Coordinate with pharmacist to clarify issues or problems with medications.

Reviewed renewals and new prescription requests and communicated with the pharmacy.

Receive and review prescriptions for the full range of medications.

Prepare messages to send directly to the pharmacy for requests for medications via phone call.

Determined the substance requested, including the form, strength, dosage, and quantity to be dispensed.

Department of Veterans Affairs, San Diego, CA

MSA Federal Work Study Nov 2012-Jan 2013

Represented as a Medical Support Assistant (MSA) within the Health Administration Service (HAS), the incumbent executed clerical duties, examined documents to determine eligibility for medical benefits, eligibility determination and processed patient records daily.

Ensured accurate and timely scheduling of appointments, verified eligibility, confirming financial assessments and health insurance information achieved, took accurate and complete messages for return calls in addition to administered requests for refills of medications and furnished accurate information regarding medication tracking.

Proceeded by taking accurate and complete messages from Veterans in person or telephonically for clinical staff and checked employees in and out of the employee health department and executed many misc. administrative tasks.

Coordinate with pharmacist to clarify issues or problems with medications.

Reviewed renewals and new prescription requests and communicated with the pharmacy.

Receive and review prescriptions for the full range of medications.

Prepare messages to send directly to the pharmacy for requests for medications via phone call.

Determined the substance requested, including the form, strength, dosage, and quantity to be dispensed.

Department of Veterans Affairs, San Diego, CA

MSA Federal Work Study Sep 2012- Nov 2012

Proficiently streamlined the veteran’s process to accumulate funds by observing the waiting area and patient lines to ensure efficiency as well as accomplished accurate and timely patient eligibility/benefits determination, posting of patient accounts, and entitlement to receive government travel. Diligently accommodated transportation for, or implemented other actions in connection with, the movement of veterans within health care system and VISN involves determining eligibility/entitlement to Beneficiary Travel, furnished Fiscal Service with all necessary information to adjust the budget for purchasing of airline tickets and ground transportation, and successfully contracted with vendors to streamline the transportation of patients. Obligations also requisite knowledge/access to the Beneficiary Travel fund control point and creation of 1358s.

Occasionally utilized VPFS, the new mini-banking system used by VHA to regulate the accounts of patients in a VA hospital and outpatient treatment programs for Substance Abuse and Incentive and Compensatory Therapy, functioned as a secondary point of contact for all Patient Funds inquires and issues. Signified the medical center Director in analysis before authorization for movement of funds and contributed in the coordination of activities.

Successfully determined patient funds issues and accountable for restriction and deferral of funds, assured compliance with federal entitlement guidelines, required to evaluated, analyzed, and determined outcome of requests from Social Security representatives and Regional Office to freeze an

account. Diligently served as auditor of bills dealing with collection of indebtedness to VAIHCS and audited bills from correspondence, recommended approval/ mortification/disapproval to the medical center Director or his designee.

Department of Veterans Affairs, San Diego, CA

Medical Support Assistant Jul 2010- Mar 2011 GS-5 Step 1

Execute clerical functions associated with patient care and treatment encompassed complex intensive care units, Spinal Cord Injury Unit, Metabolic Research Unit/Infusion Center, medical, surgical, psychiatry wards, or Extended Care Center. Expertly accomplish typing work from written material, clerical work in support of the care and treatment given to patients along with work administering or advising on medical record systems and maintaining medical records of unit of medical facility.

Professionally received and directed patients and visitors, responded routine inquiries and made appropriate referral of questions whereas also restructured records to include treatment or test results and determined eligibilities, record physician's orders, chart medical data, or schedules appointments. Capably interpreted and formatted doctors' treatment and diagnostic testing orders according to the medical center's pharmaceutical formulary and clinical care standards.

Ensured escort services and transportation, used software to report patient movements, scheduled appointments, and requested records or test results in addition to also continued patient location boards and logs, requested medications from the pharmacy, notified Dietetics of patient's diet orders and dietary restrictions.

Medical Support Assistant Sep 2009- Mar 2010 GS-5 Step 1

Accountable for reinforcing and advising veterans and other beneficiaries who come to the ambulatory care center pursued medical care and/or information regarding their benefits. Personally, greeted these beneficiaries, determined the nature of their medical care needs or complaints, and answered questions. Represented as a liaison/expediter between the patients and staff members, as well as other services, including specialty and ancillary services, responded to frequent telephone contacts with a variety of individuals including physicians, nurses, Veteran Service Officers, technical support staff, veteran patients, their family members and/or representatives.

Knowledge of the ambulatory care center to furnish general information, directed customers and patients to the proper place. Interrogated and counseled severely disabled, anxious, distraught veterans and demonstrated a sensitivity to their needs and accountable for the daily processing of patients by checking them into their appointment, updated and verified both demographics and insurance and made sure their means test completed for the year.

Competently planned appointments and team members to ensure patients seen within time constraints established by ACA guidelines and VHA policies and exploited priority placement program for service-connected disabled veterans.

Proficiently composed data and program statistics documentation, accountable for determining eligibility for health benefits, medications, co-pays, dental, prosthetics, etc and reviewed patient data

card information for accuracy and issues new cards. Assigned appropriate VA authority for treatment or admission, dispositioned each application and counseled veterans on selected non-medical benefits and made appropriate referrals to Veterans Benefits Counselors.

Successfully interviewed patients to determine applicable income, expenses and assets to process means test in accordance with existing guidelines and produced patient charts and ensured appropriate forms completion or provided to the professional staff.

US EMP, Massillon, OH, United States Jun 2006-Jun 2009

General Manager

Led all facets of the company including recruiting, interviewing, hiring, training, and scheduling employees for sales and photography, traveled frequently and established new marketing areas, implemented research, advisory, informational, and technical services in procurement. I executed cash handling of large amounts of cash and confidentiality of customers, established leadership skills by sufficiently directing the efforts of others. Competently planned work to be accomplished by subordinates and equipped schedules for completion of work, coordinated business activities and evaluated fiscal.

Self-sufficiently examined department workload and productivity data through sales, completed short- and long-term range planning, resolved issues and customer complaints and established a standard for productivity by establishing goals and monitoring results, compiled and analyzed weekly sales reports, controlled all purchase requests for supplies.

Led and structured documentation for expansion projects to other geographical areas of the United States, planned the work for the subordinates, plus administered the full range of administrative and supervisory errands which included assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

Demonstrated customer service and interpersonal skills with all employees to ensure quality and compliance with established customer service policies and regulations, furnished briefings, orientations, and staff development, accomplished fiscal matters, forecasted resource and equipment needs, and identified budget needs efficiently.

US EMP, Massillon, United States Sep 2005-Jun 2006

National Sales Trainer

Successfully implemented training to personnel and advising leadership of supply issues, procedural changes and problems while also utilized leadership skills sufficient to direct the efforts of others.

Mobile Solutions Company, North Canton, OH, United States Oct 2004-Jan 2005

Sales Representative

Thoroughly involved in high pressure and cold sales, implemented research, advisory, informational, and technical services in procurement.

Scrupples Night Club, Honolulu, HI, United States Nov 2002-Jun 2004

Assistant Manager

Powerfully trained, planned, hired, interviewed, and dismissed employees, hired all active-duty military for doormen, inside security, etc and collected, established, and evaluated facts, evidence and pertinent data in assessing compliance with or violation of local, state, and federal laws as well as private policies for the nightclub.

Superintended all employees, by using leadership skills sufficient to direct, planned work to be accomplished by subordinates and systematized schedules for completion of work.

Excellently coordinated business activities and evaluated fiscal, logistical and contractual programs to support the nightclub, delivered training to personnel and advised leadership of supply issues, procedural changes and problems.

Education & Certifications

California Intercontinental University Presently attending (Virtual Classroom)

Currently working on Doctorate Business Administration (D.B.A.),

Doctoral Classes Completed: 45 Credit Hours, currently completing Doctoral Project for 15 more credit hours to confer degree.

Approximate Graduation Date: Fall 2023

75 Current total Graduate Semester hours completed including Masters Degree

4.5 years Post Bachelor’s Education Current GPA 3.82

Masters in Health Care Administration Masers Healthcare Administration (MHA),

LSU Shreveport, Shreveport, LA, United States, Dec 2016 3.3 GPA

Bachelors Health Services Administration, (BSHA)

Robert Morris University, Moon Township, PA, United States, Dec 2015 3.5 GPA Graduated with Honors (Cum Laude)

General Business, The Ohio State University, Columbus, OH, United States, Jan 2008-2010

Pre-Nursing, University of Cincinnati Cincinnati, OH, United States, Sep 2008

Paralegal, Academy of Court Reporting Cincinnati, OH, United States, Apr 2008 3.7 GPA

Political Science/General Business, University of Akron Akron, OH, United States, Jun 2006

Criminal Justice, Chaminade University Honolulu, HI, United States, Jan 2003 3.77 GPA

Job Related Trainings

Microsoft Word, Excel, Access, Power Point Certified, 2007 Vista & CPRS, Training Completed, 2009, Genesis Computer Software Certified 2022

Management & Supervision Experience

CHCS, AHLTA, SharePoint

Lean Six Sigma Certified Yellow Belt

Affiliations

American Legion, Disabled American Veterans, Fraternal Order of Eagles (F.O.E), Tau Kappa Epsilon - Alumni Associated Student Government (University of Akron), Senator, HIMSS, San Diego Organization of Healthcare Leaders

References

Joel Doringer DVOP Employment Specialist III / Disabled Veteran Outreach Program Specialist (DVOP) Department of Labor & Industrial Relations Workforce Development Division

Phone: 808-***-****

Email: adzf2r@r.postjobfree.com

Guyland K. Patton Sr.

Employment Specialist III Disabled Veteran Outreach Program Specialist (DVOP)

Department of Labor & Industrial Relations Workforce Development Division

Email: adzf2r@r.postjobfree.com Phone: 808-***-****

Jessica Kalili, Supervisory Vocational Rehabilitation Counselor

VBA VR&E Email: adzf2r@r.postjobfree.com

Office Phone: 808-***-****

Victoria George Vocational Rehabilitation Counselor (VA)

Phone: 303-***-****

Email: adzf2r@r.postjobfree.com Vocational Rehabilitation Counselor (VA)

Camila Corradengo

Phone 808-***-****

Email: adzf2r@r.postjobfree.com Past supervisor

Dr. Archie Alexander Past Instructor (LSU-Shreveport Professor)

Email: adzf2r@r.postjobfree.com

General Daniel Rota

Phone 412-***-****

Director of Veterans Education and Training (RMU)

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