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Project Manager Customer Care

Location:
San Diego, CA, 92101
Posted:
September 03, 2023

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Resume:

Evalyne O’Donnell, M.S

Riverside, CA ***** 323-***-****

adzf2m@r.postjobfree.com

OBJECTIVE:

I am an outstanding and highly motivated professional committed to providing excellent care in the healthcare industry. I am Tech savvy with proficiency in key business applications and with excellent presentation skills. I am a powerful team leader with the understanding of the importance of customer care within a business operation. Finally, I am well-mannered, articulate and a hard-working individual able to quickly learn and utilize new software applications and database systems.

SOFTWARE SKILLS: CITI Program, Proficient in Microsoft Word, Excel, PowerPoint, Outlook, MS Access, Financial Class ( Commercial Insurance, Medicare and Medicaid), familiar with EPIC, Allscripts, Cerner, and Nextgen.

GENERIC SKILLS:

Administrative Operations

Data Entry

Training Materials

Instruction & Mentoring

Leadership

Manual Creation

Time Management

Medical Terminology

Oral and Written Communication

Problem Resolution

Customer Service

Data Analyst

Team Management

PROFESSIONAL EXPERIENCE

Temecula Valley School of Nursing 06/2020 to Present

Certified Nursing Assistant (CNA)

●Knowledge of Electronic Medical records /data reports management

●Knowledge of Medical Coding

●Evaluate healthcare organization's processes and systems to ensure compliance.

●Proposed ideas to strategically improve the quality of care, efficiency and safety of healthcare practice.

●Applied HIPAA law to protect data privacy, integrity, and validity.

●Experienced clinical nurse assistant

●Application of statistical and research methodologies to implement evidence-based health information technology

● Project management, administration, finance and customer management

Project Touch 03/2020 – 05/2020

Coordinator

●Worked with the Director and other facilitators to place homeless people in various homes in Riverside County, CA.

●Wrote up grant proposals, participated in fundraising projects for investment in more homes and related assets.

●Liaised with Riverside County Sheriff and neighboring hospitals regarding homeless people placement.

●Background checks for potential intakes, analyzing their social, financial, medical, and mental needs.

Rosewood Furniture Manufacturers 01/2016 – 12/2017

Head Of Sales

● Grew overall sales and customer retention, regular reporting to the C.E.O

●Managed projects from design, scheduling, implementation, monitoring and evaluation, handover and after sales customer care.

● Handled contract management, communication, coordination, and supplier relations.

●Oversaw project costs and payment proposals as per project development stages.

●Offering administrative support to the Sales and Projects team.

Bob Morgan Security Services 01/2013 – 12/2015

Sales Manager/Customer Advisor

●Grew sales by 22% and with subsequent Revenue growth.

●Set up and oversaw Sales and customer care departments.

●Opened two new branches in Nakuru and Embu towns.

Alpha Logistics Services 05/2011 – 01/2013

Project Manager- (Oil and gas, Civil engineering, offshore drilling)

●Managed Special Projects-United Nations, in Mogadishu, Somalia worth over $30 Million.

●Coordinated projects including civil works, shipping, under-sea cabling, Oil and Gas across East Africa

●Managed subcontractors for the above projects offshore engineering, rigging, containerized units.

● Supported various project teams for the above projects.

●Handled client issues pertaining to the above projects on payments, contract renewals and Customer care.

Wadadli Kenya 07/2007 – 01/2011

Project Manager

●Led these projects: Kisii University College construction, Kenya Seed Company, CPC, Kilena all over $22M.

●Offering administration and Logistics support for the above project teams and subcontractors.

●Set up a Finance department, installed QuickBooks, reconciled accounts and recruited 4 Accountants.

World Vision 04/2001 – 06/2007

Project Accountant

●Handled project Accounting for the above four different offices, as well as reporting.

●Monitored project progress in terms of budget allocation, variances, project billing.

●Developed grant requests and renewals for various donor funding, Liaised with auditors.

●Analyzed project income and expenditure, carried out statutory payments, Taxation, and Payroll

Other certifications/Membership Expiry Dates

The National Society of Leadership and Success Open ended

Certified Nurse Assistant (C.N.A) 11/20/2023

SAS Programming 1 Essentials Open ended

Collaborative Institutional Training Initiative (C.I.T.I) Program 10/06/2024

Certified Public Accountants (C.P.A) Open ended

EDUCATION

National University-San Diego, Ca 04/2022

Master of Science- Healthcare Informatics

Kenyatta University-Nairobi, Kenya 10/2001

Bachelor of Science- Pure and Applied Sciences

Strathmore University 1999

Certified Public Accountants certification

NOTABLE ACHIEVEMENTS

●Co-lead special civil projects for The United Nations Support Office for Amisom (UNSOA) over $30 M in Mogadishu, Somalia. Supervised 47 members of staff.

●Set up the Finance office department, installed/set up QuickBooks system and hired 4 members of the Finance

●Moved sales at Rosewood Furniture from 6th place to #2 in market share, managed 21 sales teams, achieving the highest ever sales revenue of over $600,000/= per month.

●Established the Marketing department, hired 6 new sales representatives, grew sales to over $120,000/= a month at Bob Morgan Security Services.

●Opened 2 new branches within 6 months for Bob Morgan Security Services



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