Customer Service Appointment Setter

TANGIE BODDIE

CONTACT

J 404-***-**** ******@*****.***

Q) 4389 Dogwood Farm Dr

Decatur, GA 30034

SKILLS

© Coordination

¢ Dispatching

¢ Service Quality

e Inventory Management

¢ Customer Relations

© 30wpm

SUMMARY

Well-qualified associate proficient

in handling complex customer

issues and promoting positive

experiences. Efficiency-driven and

organized with team-oriented

mentality and dedication to

customer satisfaction, business

goals and sales excellence. Skilled

in coordinating and efficiency.

WORK EXPERIENCE

Appointment Setter/ Trip

Planner

Fabulous 8 Transportation Customer

Service

2021-2023

e Answered questions and addressed, resolved, or

escalated issues to management personnel to

satisfy customers.

© Coordinated travel and accommodations for

customers.

e Answered incoming phone calls and developed

friendly rapport with callers while answering

questions, making recommendations, and

leading conversations to bookings.

e Resolved various issues and discrepancies for

customers.

e Engaged customers to find amiable and

appropriate solutions to transportation issues

and conflicts.

e Provided high level of customer service to each

person by engaging customer and using active

listening and effective interpersonal skills.

e Provided hands on assistance with guests who

were handicapped and/or with other medical

health condition.

Operator/Dispatch

YAD

2020-2022

e Answered phone calls and responded to

customer emails.

¢ Communicated with drivers and

personnel to coordinate timely delivery

of goods and materials.

e Managed conflict resolutions with

customers, drivers and other personnel

to encourage professional relationships

and promote respect.

e Maintained professional relationship

with shippers, receivers and drivers to

increase trust, reliability and rapport.

e Utilized customer feedback to improve

customer service.

Outbound Logistics Associate

Go Job’s Warehouse

2022-2023

Maintained neat and organized work

area to safeguard items and comply

with cleanliness standards.

Monitored outbound freight operations

to establish timely delivery of

packages.

Loaded and unloaded items from

production line.

Labeled containers, container tags or

products.

Proved successful working within tight

deadlines and a fast-paced

environment.

Appointment Setter/Trip

Planner

Southeast Transportation

2022-2023

Answered questions and addressed,

resolved, or escalated issues to

management personnel to satisfy

customers.

Coordinated travel and

accommodations for customers.

Answered incoming phone calls and

developed friendly rapport with callers

while answering questions, making

recommendations, and leading

conversations to bookings.

Resolved various issues and

discrepancies for customers.

Engaged customers to find amiable

and appropriate solutions to

transportation issues and conflicts.

Provided high level of customer service

to each person by engaging customer

and using active listening and effective

interpersonal skills.

Provided hands on assistance with

guests who were handicapped and/or

with other medical health condition.

Contact this candidate