LLerena Rocha

PROFESSIONAL SUMMARY

* ***** ** ******** ******* experience serving as a Phone Banker at Wells Fargo

* ***** ** ******* ** a Customer Service Rep in a call center

Strong background in both client and customer relations

Excellent communication and customer service skills

Skilled in resolving customer disputes and questions

WORK EXPERIENCE

Wells Fargo 2009-2013

Phone Banker

Responded to 200 inbound call a day regarding customers’ purchases, bank statements, credit, and deadlines

Emailed or faxed customers bank statements when requested

Processed payments for credit cards and lines of credit

Involved in all aspects of customer service banking via phone

Lead Counselor 2007-2008

Adecco Staffing: Maximus

Processed new applications daily

Resolved customers billing questions and disputes

Performed daily data entry tasks

Sears 2006-2007

Customer Service Rep

Conducted sales calls with new and existing customers

Informed customers on the status of their package(s) and its location

Resolved customers’ complaints about defective merchandise by processing new orders

Strong background in both client and vendor relations

Participating in the onboarding process by training and motivating new employees

Successful leader in the sales department

EDS 2005-2006

Conducted inbound sales calls on behalf of Proactive and Meaningful beauty

Supported clerical and the sales department through processing orders

EDUCATION

Bachilleraco High School