Customer Service Team Members
Resume:
Sabrina St Gerard
E-mail: adzf13@r.postjobfree.com
Education
Bachelor of Arts, Broadcast Journalism; Minor Degree: Psychology, Florida International University Professional Experience
U.S. LEGAL SUPPORT, ORLANDO, FL July 2022 – Present Team Support Manager (Remote)
• Entered company as a Contractor (promoted to current role after 5 months).
• Supervises a team of legal professionals, including paralegals, legal assistants, and support staff.
• Provides coaching, mentoring, and performance feedback to team members to enhance their skills and productivity.
• Allocates tasks and assignments to team members based on their expertise and availability.
• Oversees workload distribution and ensure efficient utilization of resources.
• Fosters a collaborative and positive team environment to promote employee engagement and job satisfaction.
• Implements and refine standard operating procedures (SOPs) to optimize productivity and maintain quality standards.
• Establishes performance metrics, key performance indicators (KPIs), and service level agreements (SLAs) for the team.
• Analyzes data and trends to identify areas for improvement and implement corrective actions.
• Monitors industry trends, best practices, and regulatory changes to ensure compliance and operational efficiency. LAWS REPORTING, INC., PLANTATION, FL October 2021 – July 2022 Production Associate (Hybrid)
• Transcribed audio recordings of legal proceedings, depositions, and hearings.
• Supervised confidential records, processes, and documents throughout for 150+ legal proceedings
• Prepared and organized case-related documents, exhibits, and exhibits indices.
• Coordinated with clients, attorneys, and legal professionals to gather necessary case information and provide updates on deposition schedules and services.
• Assisted with the setup and operation of court reporting equipment, including stenographic machines, audio/video recording devices, and real-time reporting software.
• Conducted quality checks on completed transcripts and deliverables to ensure accuracy, adherence to style guidelines, and client specifications.
LAWS REPORTING, INC., PLANTATION, FL June 2021 – October 2021 Digital Court Reporter
• Attended court proceedings, depositions, and other legal proceedings to capture verbatim records of spoken words using stenotype machines or specialized voice-recording equipment.
• Accurately transcribed recorded proceedings, ensuring correct spelling, grammar, punctuation, and formatting.
• Marked exhibits and noted any pertinent information during hearings and trials for reference.
• Maintained organized records and files of transcripts, ensuring their confidentiality and security.
• Edited and proofread transcripts for accuracy, clarity, and consistency.
• Provided requested copies of transcripts to judges, attorneys, and other parties involved in the legal process.
• Collaborated with legal professionals to clarify technical terminology or resolve any discrepancies in the transcript.
• Utilized relevant software and technologies to aid in the transcription process.
• Stayed updated on court procedures, legal terminology, and any changes in transcription technology. OTHER WORK
EVOLUTION PARKING & GUEST SERVICES, MIAMI, FL January 2021 – May 2021 Pool Attendant
• Greeted and assisted guests with a warm and friendly demeanor, providing exceptional customer service
• Enforced pool rules and regulations to ensure the safety and enjoyment of all guests
• Maintained a thorough knowledge of the luxury complex's amenities, services, and activities, and provide information to guests as requested.
• Monitored the pool area to ensure compliance with safety standards, promptly addressing any potential hazards or concerns. MARKSMAN SECURITY CORPORATION, MIAMI, FL September 2018 – September 2020 Security Guard
• Maintained a safe and secure environment for employees, visitors, and assets.
• Monitored surveillance systems and conduct regular patrols to ensure the premises are secure.
• Responded promptly to alarms, incidents, and emergencies, and take appropriate action as required.
• Controlled access to the premises, checking identification and ensuring authorized entry.
• Reported any suspicious behavior, safety hazards, or security breaches to the appropriate authorities.
• Provided exceptional customer service by assisting visitors and addressing their inquiries or concerns. GAP STORES, BAYSIDE, FL October 2017 – September 2019 Team Lead
• Lead, motivated, and coached a team of retail associates, fostering a positive and high-performance work environment
• Supported the recruitment, training, and onboarding process of new team members.
• Delegated tasks effectively and ensure the team operates cohesively to achieve sales goals and deliver exceptional customer service.
• Developed and maintained a deep knowledge of Gap products, promotions, and policies to assist customers and drive sales.
• Engaged with customers, address inquiries or concerns, and resolve any issues to ensure customer satisfaction.
• Collaborated with the team to achieve sales targets, monitor sales performance, and implement strategies to drive sales growth.
• Ensured operational excellence by adhering to Gap's operational and loss prevention procedures. Training, Certifications & Licenses
NOTARY PUBLIC – Florida – Expires 2025
Volunteerism
Boys and Girls Club, Miami, FL
Mt Sinai Rehabilitation Center, Miami, FL
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