PROFESSIONAL EXPERIENCE

Bleu Ciel ****-****

SALON KEYHOLDER/ RECEPTIONIST

Managed all daily business operations, including marketing, backbar/inventory budgeting and store security Processed cash and credit transactions with POS and Salesforce CRM Accurately maintained appointment calendars for 10-15 stylist and 40+ clients Achieved specified sales targets and boosted retail sales by 15% using promotion tactics and product knowledge Grey Advertising 2017-2018

RECEPTIONIST/ EXECUTIVE ASSISTANT

Monitored and screened visitors to verify accessibility to inter-office personnel. Directed client inquires, resolved conflict and confirmed appointments with external offices using workplace management software EMS Maintained accurate executive calendars across multiple timezones, scheduling meetings and coordinating travel arrangements to optimize time Screened mail, accounts payable, and prepared legal documents, handling sensitive and confidential information with discretion and tact Blick Art Materials 2015-2017

STORE RECEIVER/ SALES ASSOCIATE

Unloaded and received all incoming shipments, closely recording merchandise and discrepancies resulting in 90% accuracy of inventory Performed regular audits of store shelves to ensure stock and accurate pricing on sales floor Handled customer inquiries with professionalism and efficiency, demonstrating product knowledge to increase sales Meticulously processed POS system transactions including cash, credit, returns and exchanges. The Guardian 2018-2019

HUMAN RESOURCES ASSISTANT

Assisted with day-to-day operations of the HR Department Designed and delivered the implementation of an innovative new filing system that increased efficiency by 70% while maintaining exceptional organization and attention to detail throughout the transition process Compiled and maintained new and/or current employee records Oresky & Associates Law firm 2021-2022

LEGAL INTAKE ASSOCIATE (HYBRID/REMOTE)

Identified and qualified potential new clients via phone and email providing client support Efficiently probed clients for imperative injury related details while remaining courteous and empathetic Accurately documented client records chat, text and calls using case management tool SmartAdvocate maintaining confidentiality Provided referrals to partner firms

SECRET adzf0l@r.postjobfree.com COM 347-***-****

SUMMARY

Solutions oriented Customer Service Professional, with 5+ years experience. Accustomed to addressing the needs of an office and supporting colleagues and superiors with excellent assistance skills. Quick to embrace challenge and changes in priority, providing significant result and high levels of accuracy. Self-motivated drive with proven ability to multitask and effectively manage priorities with minimal supervision. A commitment to safely and professionally handle confidential tasks. Specialty in time management, excellent written and verbal communication, building compassionate relationships with customers and clients. SKILLS

PC/ MAC Formats

Microsoft Office Applications

Adobe Creative Suite

Zoom

Salesforce CRM

SmartAdvocate CRM

EMS Workplace Management Software

Troubleshoot Internet & Connectivity issues

Bi-lingual in Spanish

Data Entry

Live Chat Support

Order & Refund processing

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