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Security Officer Customer Service

Location:
Washington, DC
Salary:
70,000
Posted:
September 02, 2023

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Resume:

Cell: 240-***-**** adzewx@r.postjobfree.com

Sarrinna Graham

SUMMARY: Thirteen years’ experience in Physical Security. Five years in supervisory capacity. Valid DC-DL with no points, reliable personal transportation. Proficient in the use of Microsoft Office suite-served as Liaison with outside agencies-provided reports in word and excel. Excellent communication skills, highly professional and motivated individual. Excellent customer service personnel. Maintained private records, controlled records, including training and HIPAA documents.

EDUCATION:

Trinity University of Washington, DC Bachelors of Science Business Administration with Human Resource Management

Trinity University of Washington, DC Associates of Arts

SKILLS:

Customer Service, Microsoft Office Suite, Microsoft Millennium, Microsoft Word, Microsoft Excel, Microsoft Access Database, Quicken, Group Wise, Windows 95 & 98, WordPerfect, Payroll, accounts payable and receivable. Certified Virginia Armed & Unarmed Officer, Trained Homeland Security DHS/GSA-A9 certified Guard, OC Training, MDTS, First Aid, CPR/AED Adult, Infant & Child and Monadnock Expandable Baton Advance Course and ASP-Baton, NRA member, Licensed SPO Special Police officer armed, and unarmed.

WORK HISTORY:

Muscogee International, LLC April 2023- Present

Security Officer

Company Address: 1018 S Wood Dr, Okmulgee, OK 74447 918-***-****

Directs and Supervises personnel assigned. Complete, review and submit daily reports. Maintain access control. Monitor the actions of visitors using CCTV cameras. Patrol the interior and exterior of multiple building on the premises.

MOBIUS, LLC April 2023- Present

Security Officer

6301 Little River Turnpike, Arlington, VA 20005 703-***-****

Maintain access control protecting SCI. Access to SCI and classified computer system. Responsible answering incoming telephone calls, greeting and escorting visitors without security clearance. Monitor the actions of visitors while they are inside of the secured area. Perform surveillance and patrolling the interior of the premises.

Allied Universal Security February 2021- Present

Security Officer

1400 I Street NW, #600 Washington, DC 20005 202-***-****

Supervised and monitor a shift of 3 to 6 officers at a time. Demonstrated outstanding organizational skills required and ability to accurately maintain and organize large volumes of paperwork. Ability to handle crisis situations at the client site, calmly and effectively. Responded to caller inquiries, directing calls and taking and giving accurate messages. Displayed intermediate computer skills and knowledge to operate wireless technology at client sites. Monitored the (CCTV) closed circuit television cameras of the interior and exterior of multiple buildings. Monitored various websites and databases for bolo's, social media and news feeds surrounding the city. Communicated with management, maintenance and our customers to ensure exceptional customer service. Provide input into relevant security policies and procedures. Knowledge of site-specific policies and procedures and implemented emergency response activities when needed. Generate daily reports and shift updates, respond to management, internal staff and students request. Notify students of lost items and stored lost items with a lock and key inside of secured areas.

Home Health Care Aide November 2018- May 2020 (Covid19)

4227 Gault Place NE Washington, DC 20019

Provided daily care by aiding individuals with their day to day tasks. Transported and escorted them to hospital visits, court visits, grocery stores and out of town adventures. Prepared daily meals. Maintained a daily record of client’s mobility, vital records and wound care dressings and dressing the wound. Also maintained the records of visiting nursing aides, social workers and other visitors that entered into the home. Managed their financial resources and paid their monthly bills. Issued medication and other nutritional supplements as needed. Maintained communications with multiple organizations and family members of the client. Updated the white board daily to help Alzheimer’s and Dementia patients with memory care.

Dream Over America March 2019- April 2020 (Covid19)

Physical Security

9400 Stoney Harbor Dr, Fort Washington, MD 20744 301-***-****

Monitored the CCTV cameras of the interior and exterior of the building. Typed daily logs regarding the events that transpired during the shift. Conducted interior and exterior perimeter check of the property. Contact local law enforcement for unmanned or suspicions vehicles to be towed from the property.

Omnisec International Security Service Inc. January 2017-November 2019

Physical Security

14151 Park Meadow Dr, Chantilly, VA 20151 703-***-****

Maintained the security and the safety of the property and its occupants. Conduct an interior and exterior perimeter check of the area. Monitored the CCTV cameras of the interior and exterior of the building. Responded to emergency calls throughout the facility. Wrote a daily log regarding the events that transpired during my shift. Completed written incident reports of injuries or workplace hazards. Maintained a visual of the surrounded areas and inmate’s behavior and activities. Notified the Rapid Response Team when the client absconded.

American Security Programs September 2013- May 2016

Sergeant

1881 Campus Commons Drive Reston, VA 20191 703-***-****

Direct, trained and explained various operation procedures to subordinates and assisted them in performing their duties. Maintained the security and the safety of federal government employees and buildings. Collaborated with local and federal law enforcement officers as needed. Supervised and monitored officer’s daily logs, duties and interactions with the clients to ensure quality and professional service. Distributed and maintained weapons and other equipment inventory daily. Maintained the records management of filed daily reports, incident reports, employee’s records, training and payroll records. Responsible for and scheduled a weekly shift for the officers assigned to the site and recruited when vacant posts arrived. Requisitioned for equipment and supplies needed for personnel. Scheduled employees to take various trainings to ensure that compliance for the sites were maintained. Responded to email transmissions from employees and other management team members per site specific compliance requirements such as training and E-QIP. Assessed multiple areas to determine if new hazards emerged within the facility. Aided in and assisted with emergencies, injuries and shelter in place.

Admiral Security October 2012 - June 2013

Security Officer/Facility Leader-Manger

4520 E West Hwy. Ste. 510, Bethesda MD 20814 301-***-****

Maintained the security and the safety of a twenty-million-dollar property, its tenants, and Pepco Holding Facilities. Ensured that officers conducted an interior and exterior perimeter check of the property and its buildings. Monitored the CCTV cameras of the interior and exterior of the building. Responded to emergencies within and around the buildings and calls from Kastle alarms systems. Maintained access control upon entry and exit of the facilities. Collect and distribute daily newspapers and incoming mail to customers’ mailboxes.

Watkins Covenant March 2008 - January 2012

Sergeant

3939 Benning Rd. NE Washington, DC 20019 202-***-****

Assigned officers to escort individuals to designated areas. Assisted with difficult situations firmly, courteously, tactfully and with respect to all parties involved. Respond to incident reports with corrective actions to prevent future occurrences. Carried out oral and written instructions. Cooperated with officials from other agencies and other officers. Issued individuals weapons and other equipment for duty.

Coastal International Security July 2004 - March 2008

Security Officer

7025 A Newington Rd. Ste. Lorton, VA 22079 703-***-****

Maintained a strict access control for entry and exit into designated buildings. Maintained a visual of the area, ensured that the daily equipment and tools were ready for usage. Maintained the records for equipment and weapons inventory. Issued weapons and other equipment to officers. Completed exterior and interior patrols and inspections of the officers and of the assigned facilities regularly. Responded to Emergency Regional roll calls daily. Directed individuals to designated areas in an emergency. Called individuals parties and announced their arrival. Informed clients and employees of any changes regarding scheduled daily events or emergencies.

Lt. Joseph P. Kennedy Institute October 1999 - October 2003

Residential Counselor/Administrative Assistant/Office Manager/Human Resources Assistant/Teacher’s Assistant

680 Rhode Island Avenue NE Washington, DC 20002

801 Buchanan Street NE Washington, DC 20017 202-***-****

Maintained the financial budget for constituents and program expenses. Managed, supervised and trained new hires regarding client’s needs, the programs policies and procedures. Provided events to ensure inclusion and scheduled appointments for training and conferences for residence, employees and the Director. Created opportunities to empower employees and individuals with developmental intellect. Coordinated routine vehicle maintenance with our fleet vehicles. Ordered equipment and supplies and maintained inventory. Prepared travel arrangements for constituents and the management team. Instructed training class and responded to email transmissions from the management team per site specific compliance requirements for Medicaid billing. Provided classroom support to lead teachers during their lesson plans.

“Reference Upon Request”



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