Customer Service Call Center
Resume:
Holly Stone
Belle Plaine, IA *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Truck Driver Class A
CRST The Transportation Solution, Inc. - Salem, MO July 2020 to July 2022
I transported good from one state to the next. Did prettip inspection. Kept logs. Did hookand unhook. Truck Driver Class A
Prime Incorporated - Springfield, MO
October 2020 to December 2020
Bartender
Ramada - Cedar Rapids, IA
January 2019 to January 2020
Serving customers, Making mixed drinks, pouring liquor and beer and upselling. Receptionist/Office Assistant
B.C.T trucking - Cedar Rapids, IA
May 2016 to December 2018
Responsibilities included, but were not limited to, answering phones on a multi line system, directing customers, filing, ordering office supplies, answering emails, and assisting with new hire contracts. Nanny/Housekeeper
Williams Family - Vinton, IA
January 2012 to May 2016
Responsibilities included, but were not limited to, taking care of 3 small children, general housekeeping, cooking, and transportation to and from activities/school. Customer Service Representative
GC Services - TN
July 2009 to December 2011
Responsibilities included, but were not limited to, customer retention, inbound calls, assisting with billing questions, using multi screen computers, and upselling. Army National Guard
U.S. Army
September 2007 to June 2009
Enlisted.
Education
Ged
Tennessee Technological University - Livingston, TN September 2010 to October 2010
Commercial Driver's License (CDL)
Class A
Endorsements: T (Double/triple trailers) - H (Hazardous Materials) - X (Tank + Hazardous) Skills
• Reception
• Customer Service
• Front Office
• Microsoft Office (3 years)
• Call Center
• Customer Support
• CSR
• Customer Care
• Nannying
• Childcare
• Bartending
• Babysitting
• Babysitting
• Bartending
• Cash Handling
• Childcare
• Nannying
• Restaurant Experience
• Upselling
• Caregiving
• Serving Experience
• Toddler Care
• Bookkeeping
• Typing
• Office Management
• POS
• Meal Preparation
• Communication Skills
• Infant Care
• Clerical Experience
• Personal Assistant Experience
• English
• Cleaning Experience
• Busser
• Kitchen Experience
• Cooking
• Driving
• Commercial driving
• Tanker
• Tractor-Trailer
• Load & Unload
• Military Experience
• Microsoft Word
• Customer service
• Typing
• Clerical experience
• Heavy lifting
• Sales
• Cash handling
• Conflict management
• Hospitality
• Analysis skills
• Office management
• POS
• Cash register
• Serving
• Retail sales
• Food handling
• Load & unload
• Assembly
• Driving
• Cooking
• Restaurant experience
• Childcare
• Tractor-trailer
• Documentation review
• Bartending
• Animal restraint
Military Service
Branch: Army National Guard
Service Country: United States
Rank: E2
September 2007 to June 2009
Certifications and Licenses
Driver's License
CDL A
Tanker Endorsement
Hazmat Endorsement
Assessments
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Completed
December 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Food safety — Proficient
March 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Call center customer service — Proficient
May 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Warehouse safety — Proficient
January 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Security guard skills — Proficient
March 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Completed
February 2023
Performing basic computer operations and troubleshooting common problems Full results: Completed
Cleaner fit — Proficient
December 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Food service fit: Crew member — Completed
March 2023
Measures the traits that are important for successful food service crew members Full results: Completed
Cooking skills: Basic food preparation — Proficient January 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate