Customer Service Representative

MISS DIANDRO L. SMITH

Spicy Hill District, Duncan's P:O; Trelawny Jamaica W.I.

Tel:876-***-****/474 0899

Email: **************@*****.***

OBJECTIVE:

I have been in the Business Process Outsourcing Industry (Call Centre) for 15 years I am highly trained Collection Specialist and Customer Service Representative. With my 15 years of skills, achievements, and experiences I have good phone techniques with both inbound and outbound calls, and I motivated to maintain customer satisfaction and contribute to the company success. Proven my ability to establish rapport with clients and exceed the company expectations.

SKILLS:

Good Communication Skills, Detail-Oriented, Organizational Skills, Communication skills, Customer Service Skills, Stress Management, Patience, Listening, Phone Skills, Time Management skills, Good Collection Skills, Good Negotiation skills, Interpersonal Skills, Positive Attitude, Persuasion, MS Office Skills, Learning Product Knowledge, Computer Skills, Teamwork Skills, Self- motive, Mult-task skills, Problem Solving skills, Empathy, Tolerance, Technical skills, Supervisory skills.

EXPERIENCES:

Premier Global Solution August 2023- Presently

Collection Specialist

13 Claude Drive

Montego Bay, St. James

As a Collection Specialist I collect on delinquent payday loan for Customer living in Untied State of America.

24/7 Intouch June 2022-April 2023

Customer Service Representative

1a Pimento Way Floor 1& 2 Bioprist Knowledge Park

Freeport, Montego Bay St. James

I am Customer Service Representative with Walmart Sparks to ensure that drivers have successful delivery with the customer groceries.

Help. You make a driver feel heard, that their concerns matter, and that you'll do your best to meet their needs.

Keep calm. You can navigate a tough situation with a calm, level head.

Handle pressure.

Segoso Caribbean December 2021-June 2022

Collection Agent/ Customer Service Representative

Montego Bay Shopping Centre

Montego Bay, St. James

At Segoso Caribbean as Customer Service Representative with Carey International I provide the type of cars available for their client service and resolve any emerging problems that our clients might face with the driver of the car.

As Collection Agent was assign to Conn's Home Plus project, I encourage debtors to pay since delinquent debts can seriously damage a consumer's credit score.

Use letters and phone calls to contact delinquent debtors and try to convince them to repay what they owe.

C4 Global Solutions June 2020-December 2021

Collection Agent

1 Mangrove Way

Free Zone

Montego Bay, St. James

I was assigning to AT&T project they offer phone, data, and TV plans to customers, and their collections team works to get debtors to make payments on their late AT&T bills.

Much like third-party debt collectors, AT&T Collections' main goal is to get you to make payments on your debt.

ACHIEVEMENT:

Top Collection Agent for month of December 2020

Conduent

Credit and Collection Associated II (September 2011-Janurary 2020)

Supervisor in Training for 3 months

3 Megabyte Drive,

Fairfield Road

Barnett Tech, Montego Bay

St. James

Collects delinquent instalment car loans for Santander Consumer USA by contacting debtor by telephone or correspondence to obtain payment, performing proper documentation.

Educates the customer about the terms of the contract.

ACHIEVEMENTS:

Rank in top 25% for the department for reducing delinquent accounts.

Top Collection Agent for September 2013 and July 2014

Top Manual Collection Agent the year 2015

Top Small Balance Collection Agent the year 2017

Employee of month for (4) times in the year 2018 on the Small Balance Collection Project:(March, April, September and December)

Employee of month for (5) times in the year 2019 on Small Balance Collection Project: (February, March, April, May and August)

Employee of the year 2019 for the Small Balance Collection Project

Teleperformance (February 2009-September 2011)

Collection Agent

1 Mangrove Way,

Free Zone, Montego Bay

St. James

As a Collection Agent with Alley Financial I document all conversation accurately and clear, and concisely.

I work closely with vehicle service providers to assist them with policy and claim questions via phone.

I go the extra mile to engage the customer to achieve total customer satisfaction.

Collections Agent with Ally Financial help our customers find the best solutions to resolve payment issues and present options that fit their unique situations.

EDUCATION:

The Moneague College (2006-2008)

Moneague

St. Ann

Jamaica W.I.

Cedric Titus High School (2000-2005)

Clark's Town

Trelawny

Jamaica W.I.

QUALIFICATIONS:

Associate degree in Business Administration (Customer Service and Office Administration major)

Secondary School Certificate

High School Diploma

Four (4) Caribbean Examination Council Subjects

Contact this candidate