Training Program Assistant Manager

APPLICATION FOR TH POST OF HOUSEKEEPING MANAGER OR ASSISTANT MANAGER

Dear Manager,

My name is Noor Ameen Noordeen, and I am interested in applying for the revealed position at your property, with over fifteen years of managerial experience and overall around thirty years of experience in Hospitality industry and a continues desire to hone and improve my skills, I am confident I can be a valuable member of your Housekeeping staff, while I am familiar with maintaining several rooms for my current employer, Al Salam Hotel Khartoum.

I am interested in moving to a position with your property like the Al Salam Hotel. My professional experience has allowed me to develop several role-related skills including attention to details and time management, so I can provide reliable high quality service for all customers.

I currently lead a team of 58 housekeeping staff in 236 keys and huge public area and have experience training on boarding employees to ensure they understand the employer’s expectations and standards.

I understand that housekeeping can be a physically demanding role, and I possess the strength and stamina required to execute my duties with accuracy for the entire duration of my shifts, ensuring all customers and their rooms received the same level of care.

I am positive team member and am excited to learn new techniques from other members of your staff.

Thank you for your time and consideration, and I look forward to hearing from you soon. If you are interested in learning more about my credentials, please call me or send me an email below in my CV.

Thank you

Best regards

Noor Ameen Noordeen

NOOR AMEEN NOORDEEN

157/D, Hijra Mawatha

Galloluwa

Minuwangoda

Sri Lanka

Mobile Sri Lanka: 009**********

Mobile Sudan : 002***********

Home no. : 009**********

Email: **********@*****.***

Email: **********@*****.***

Email: ****.*****@************.***

APPLICATION FOR TH POST OF HOUSEKEEPING MANAGER OR ASSISTANT MANAGER

Career Objective

To be a prominent figure in the industry of hospitality by maintaining high standards, introducing new concepts with the experience I have gained in the international hospitality industry. I am a very optimistic person in terms of work pressure. I can handle any task and responsibilities without supervision, and easily adopt whatever the situation that’s comes out. I can work under pressure to meet deadlines.

Strengths:

Responsible, dedicate, punctual, well organized, well focused, problem solving, Proactive attitude, ability to work with different nationalities, customer care oriented, communication, decision making creativity, employee development, leadership and being a role model, technical skills and industry knowledge, transparency, Optimism, fair treatment and evaluation and an excellent team player.

Personal Details:

Name : Noor Ameen Noordeen

Permanent Address : No. 157/D, Hijra Mawatha, Galloluwa, Minuwangoda,

Sri Lanka.

Date of Birth : 13thApril 1971

Nationality : Sri Lankan

Sex : Male

Civil Status : Married

Work Experience

Al Salam Hotel 5*, Khartoum, Sudan. Working as Assistant Director of Housekeeping since February 2020 to date.

Al Salam Rotana Hotel 5*, Khartoum, Sudan. Working as Assistant Director of Housekeeping Since October 2011 to February 2020

Abha Palace Hotel 5*, Abha, K. S. A. Worked as Assistant Executive Housekeeper from May 2010 to August 2011.

Euro Star Hotel. Airport Road, Katunayaka, Sri Lanka. Worked as a Housekeeping in Charge from January 2007 to April 2010

Ceylon Continental Hotel 5*. Colombo, Sri Lanka. Worked as a Senior Housekeeping Supervisor from April 2003 to December 2006

Sharjah Rotana Hotel, Sharjah, U. A. E. Worked as a Housekeeping Supervisor from March 2000 to December 2002

Sheraton Dubai Hotel & Towers, Dubai, U. A. E. Worked as a Housekeeping Supervisor from October 1996 to June 1999

Hotel Ceylon Intercontinental, Colombo, Sri Lanka. Worked as a Butler from September 1989 to September 1996

Professional Qualifications:

Awarded a certificate for Successfully completed COACH Training program at Al Salam Hotel in 2021

Awarded certificate for successfully completed Blue Ocean training program at Al Salam Hotel in 2020

Awarded certificate for successfully completed EQ for Leaders- Lead with head and heart training program at Al Salam Hotel in 2020

Awarded a (Merit) certificate for successfully completed HABC Level 3 award in supervising HACCP for catering Training program at Al Salam Hotel in 2017

Awarded a certificate for successfully completed ten years in Rotana Hotels Management.

Awarded a certificate for successfully completed ISS training (Interview selection skill) at Al Salam Rotana Hotel in 2014

Awarded a certificate for successfully completed MPP training (Managing peoples performance) at Al Salam Rotana Hotel Khartoum in 2013

Awarded certificate for successfully completed destination leadership training program at Al Salam Rotana Hotel in 2012

Awarded a certificate for successfully completed Rotana Cleanliness Essentials Training program held in Towers Rotana Dubai in 2015

Awarded a certificate for successfully completed three days Fire prevention training program in Abha Palace hotel in 2010.

Awarded a certificate for significantly contributed towards the successful opening of Sharjah Rotana Hotel in 2000

Awarded a member of the wining team of the Inter Department Product knowledge quiz at Sharjah Rotana Hotel in 2001.

Successfully completed a wine product knowledge and marketing course conducted by Inchcape Marketing Services in Dubai in 1998.

Awarded a certificate for the participating at Al Bustan Rotana Hotel 5th anniversary Sports day in Dubai in 2002.

Awarded a certificate for completed a term as a staff welfare committee member at Sharjah Rotana Hotel in 2002.

Successfully completed a course in Guest Courtesy Training at Ceylon Intercontinental Hotel in 1993.

Awarded a certificate for the winning team of Energy Saving Campaign at Ceylon Intercontinental Hotel in 1993/94.

Awarded for the participating in Sales Incentive Program at Ceylon Intercontinental Hotel in 1994/95.

Participated in P. R. O. G. R. E. S. S. Seminar to learn a reliable eight step method for Improvement to increase business performance at Sheraton Dubai Hotel and Towers.

Participated in First Aid Training at Ceylon Continental Hotel in 2004.

Education Qualifications:

Passed the General Certificate of Education (Advance Level) in 1990

School of Hotel Management. Mount Lavinia, Colombo, Sri Lanka.

Responsibilities:

Manage the Housekeeping team and supervise overall operation of the Housekeeping.

Ensure all rooms and public area are cleaned and inspected according to the standard.

Attend forecast and revenue meetings and all House Keeping meetings and briefings in the absence of the Director of Housekeeping.

Staff roistering, hold daily pre-service briefings with the team to review daily operation and inspect departments prior to each service.

Follow up and conduct on the job training regularly to develop colleagues job knowledge with documented records sent to the colleague development department on a monthly basis.

Maintaining positive relationship with employees and guest.

Monitor and report on the inventories of linen, guest and cleaning supplies.

Effectively handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Maximizing efforts towards productivity, identify the problem areas and assist in implementing solutions,

Comply with the Hotel standard and regulations to encourage safe and efficient hotel operation.

Handling multi task and prioritize departmental functions to meet deadlines.

Preparing Monthly Attendance and creating and following up on purchase orders in JANA system

Handling the internal and external official e-mails

Control safety and contribute to cost saving measures tabled by the House Keeping Department.

Train and develop subordinates so that they are motivated and ready to take up promotion when available.

Upgrading the rooms and public area by carry out regular preventive maintenance and deep cleaning and keep the records.

Respect and operate in line with the policies and procedures set by the other departments.

Maintaining Lost and found procedures as per the policy and regulation of the Hotel.

Manager to manage as a professional, efficient and flexible service department ensuring maximum guest satisfaction with the hotel

Assist to maintain a high standard cleanliness throughout the hotel.

Maintain a high level of productivity in all areas hotels Policies and procedures

Ensuring that the highest level of service is maintained all the time.

To assist the Director of Housekeeping in running of the housekeeping department

All the observations during the daily work and problems will be discussed with the Director of Housekeeping.

Inspecting the rooms and public area from time to time and make sure that they are up to the set standard.

Coordinate with the external tailors and the companies for the new uniforms purchasing.

Guest amenities and cleaning supplies distribution and stock for housekeeping in stores have to be controlled, to make sure that the Supervisors are ordered according to the items needed.

Maintaining updated records of cleaning and special cleaning up to date, so they are available at any time.

Flower arrangements for corridors, suits and lobby areas, if needed, in outlets to be organized with the indoor florist or exterior flower shop.

Coordinate with the laundry manager for linen availability. If running short of linen discuss with the laundry and try to solve the issue immediately for a smooth operation.

Liaising with Front Office supervisor regarding any group arrivals or top V.I.P. Arrivals, and advice accordingly to the Housekeeping Supervisors.

Preparing the yearly budget for the coming year and the manning of the Housekeeping Department.

Systems:

MS Word, MS Excel, Fidelio, Carahost, Protel, Opera, Email, FBM, Jana, Online Attendance, Internet

Extracurricular activities:

Played Cricket, Soccer, Carom and Volleyball

Languages:

English, Arabic, Tamil, Singhalese

References:

1.Mr. Ashoka Gunarathna

Director Of Housekeeping

Al Salam Hotel

Khartoum,

Sudan.

Contact No- 009*********

2 .Mr. Farhan Yaghi

Director of Housekeeping

Rosh Rayhan by Rotana Hotels

Riyadh

K. S. A.

Contact no : 009***********

3. Mr. Haitham El sheikh

Director of Human Resources

Al Salam Hotel

Khartoum

Sudan.

Contact No: 002***********

Contact this candidate