PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ALICIA ROSS

***** ******** **.,, *** ****, MI 48237 248-***-**** adzeqv@r.postjobfree.com Talented Store manager, a professional with a talent for leading and motivating people to achieve challenging objectives. Effortlessly builds team connections, overseeing operations, and improving policies to maximize efficiency and performance. Skilled in training, developing, and mentoring, detail-oriented employees who will undoubtedly reach their full potential, thus being an invaluable asset to any organization. Hiring and training Schedule oversight

Develop employee knowledge Oversee operations

Task prioritization Build successful teams

Performance reviewing Staff development

Policy administration

NOVEMBER 2021 CURRENT

Shift Manager/ Store Manager Training Candidate CVS Health Birmingham, MI Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

Led and directed team members on effective methods, operations and procedures. Oversaw opening and closing duties and delegated tasks to team members for optimal productivity.

Reported losses, employee behavioral issues, complaints and operational issues to upper-level management.

Delivered exceptional service and addressed customer challenges with tact and diplomacy.

Addressed and resolved customer inquiries and complaints to restore satisfaction. Assessed cash drawers to make daily shift deposits. Coached and reinforced standards to foster superior performance from crew members. Directed work of multiple teams and assisted with meeting specific team project goals. AUGUST 2020 OCTOBER 2021

Acting Store Manager Dollar General OAK PARK, MI Developed employee strengths to improve engagement and remain competitive. Monitored store inventory levels and ordered new equipment to prevent shortages. Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.

Recruited, interviewed, and hired new employees based on strengths, preparedness, and work experience.

Interacted with customers on the sales floor to build rapport and offer product expertise.

Facilitated stocking and storage of merchandise by following defined company work processes.

Directed and maintained store merchandising standards to present an organized and engaging in-store experience.

Directed customers to appropriate aisle locations and answered questions regarding product uses.

Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

Resolved problems, provided open communication and recommended discipline and terminations.

Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration, and process improvements.

Scheduled shifts to minimize labor costs and drive productivity. Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.

Set forward-thinking policies to meet business needs and boost team success. DECEMBER 2004 JULY 2019

Home Health Care Provider State of Michigan OAK PARK, MI Bathed and dressed patients before meals and social activities. Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.

Learned and followed medical regulations and requirements in dispensing care. Administered medications in alignment with care plan and physicians' orders. Monitored patient vital signs and reported changes to supervisors to review treatment regimens.

Cleaned houses, prepared meals and laundered linens for immobile clients. Transported clients to medical appointments and to complete errands. Guided patients through safely accessible motions and exercises to support health and mobility.

Assistant Store Manager Rainbow Shops OAK PARK, MI Addressed customer service issues with detailed and timely responses to escalated complaints.

Interacted with customers on sales floor to build rapport and offer product expertise. Assisted with employee recruitment, interview and hiring processes. Trained employees on store policies, sales techniques and new procedures. Developed employee strengths to improve engagement and remain competitive. Communicated priorities and sales driving information to store staff to maximize business opportunities.

Liaised between employees and management by communicating company information, strategies and concerns.

Collaborated with store manager to develop game plans to maximize sales and drive consistent performance.

Assistant Manager Little Caesars OAK PARK, MI

Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

Assisted manager to control inventory strategically, resulting in reduced costs. Worked with management team to react to customer service issues, customer complaints and business opportunities.

Took initiative in handling problems and used independent judgment to take immediate corrective actions.

Coached associates to create strong team consistently delivering best-in-class customer experiences.

Addressed and resolved customer inquiries and complaints to restore satisfaction. Monitored cash management and reviewed expenses for optimum budget tracking. Trained team members on appropriate application of policies and procedures. Managed employee performance through disciplining, coaching and counseling. Store Manager Family Dollar Detroit, Mi

EDUCATION

Set performance expectations for employees and implemented improvement plans to reach targets.

Delegated assignments to meet coverage needs and maintain store standards. Promoted team-oriented culture with common sales, service, and productivity goals. Recruited, interviewed, and hired new employees based on strengths, preparedness, and work experience.

Monitored store inventory levels and ordered new equipment to prevent shortages. Developed employee strengths to improve engagement and remain competitive. Implemented loss prevention strategies to reduce shrinkage and control theft. Scheduled shifts to minimize labor costs and drive productivity. Recommended and implemented procedural changes to enhance services for customers.

Resolved problems, provided open communication and recommended discipline and terminations.

Coordinated and supervised team member activities to consistently meet customers' needs.

Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.

Monitored and adjusted staff schedules based on changing operational demand. Lab Technician LensCrafters Troy, MI

Maintained lab area and equipment for team usage.

Inspected lenses and frames to promote optical and cosmetic accuracy. Identified and worked with basic optical laboratory equipment, tools, supplies and materials.

Prepared uncut lens for edging process by outlining center and alignment markings and affixing chuck and block.

Operated lab machinery to fabricate quality eye wear that conformed to company standards and tolerances.

Verified written instructions, prescriptions and product details to process orders. Used cutting tools and equipment to create correct curvature, dimensions and depth. Inspected and measured completed lenses and eyeglass assemblies to assess quality. Assembled lenses and frames, including shields, nose pads and temple pieces. 29 credits no degree: Information Technology

University of Phoenix, OAK PARK, MI

Information Technology

Computer learning Center, Troy, MI

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