Customer Service Representative
Resume:
To whom it may concern:
I am interested in a position with your company and would like to be considered.
Creating strong customer relationships is at the center of everything I do as a professional. I am a highly capable professional, with over 15 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will make me a valuable part of your team.
My knowledge of computers enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I possess the ability to build relationships with internal and external customers via the telephone. These are valuable assets that I feel can benefit your company.
My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have shaped me into an excellent Customer Service Specialist. The approach to my work goes beyond the job description as I am always looking for a way to improve results.
I have enclosed my resume to display my past achievements and experience.
Sincerely,
Heidi Marcano
OBJECTIVE
Experienced Customer Service professional offering years of experience, looking to obtain a position, which requires a motivated, dedicated person and where individual performance and achievements are recognized, and thereby allowing opportunities for growth and development.
OVERVIEW
Bilingual in English and Spanish. Good understanding of various accents and dialects. Capable of working with people at all levels, independently or as a team. Capable of training and leading a team. Objective viewpoint in addressing problems. Organized with experience in inbound and outbound calls. Open to new challenges and responsibilities. Able to maintain accounts and financial data, report discrepancies and, maintain confidentiality. Knowledgeable in MS Office, Outlook, Panorama, Sales Force, and different phone systems, 35+wpm, efficiently learn office specific software, documentation and procedures.
EXPERIENCE
Patient Support Center/Tential(Optum) March2023- Aug 2023
Answer incoming calls from patients,doctors,nurses, pharmacies. Register new patients, schedule, confirm,and cancel appointments, send refill and referral requests. Provide authorization and referral information. Send paging messages to doctors from nurses at the hospitals.
Member Services /Provider Services/LoomisCo (Bright Health Care) October 2021- December 2022
Answer incoming calls from patients and providers. Research and identify any processing inaccuracies in claim payments,denials, authorizations, and CPT codes, and route them back to the appropriate department for review and reprocess. Provide information such as: total payment amount and by CPT code, provider discounts, patient responsibility, copay or coinsurance, escrow. Answer inquiries regarding eligibility, covered benefits, in network status and prior authorizations.
Customer Service Representative/Advent Health Consumer Experience July 2021- August 2021
Answer incoming calls or outgoing calls to patients. Schedule follow up appointments or first time appointments, lookup providers, clinics or specialized care for patients. Provide insurance information for Disney employees. Maintain excellent stats based on average handle time, hold times & quality based on professionalism, accuracy, listening skills and more.
Cardholder Services/Sitel Sep2020-July2021
Answer incoming calls from several different credit unions debit and credit cardholders. Complete requests such as, lost/stolen reports, balance transfers, disputes, fraud and several others pertaining to the card and its services. Maintain excellent stats based on average handle time, hold times & quality based on professionalism, accuracy, listening skills and more.
Customer Service Representative/Fairy Wings Boutique Sep2015-May2020
Respond to customer requests, inbound and outbound calls, provide pricing and delivery information and assisted with shipping and special order requests. Set up new customer accounts, process approximately 50 orders from incoming calls and/or emails each day.
EDUCATION
2008-2016 Coursework in Child Care and Early Language and Development, Department of Children and Family Orlando, FL
2000-2002 Bachelors in Business Administration, Minor in Accounting, MBTI Business Training Institute San Juan, PR
1998 High School, Barbara Ann Roessler Academy San Juan, PR
REFERENCES
1. Nitza Alexander - Supervisor
13553 SW 118th Path
Miami, FL 33186
adzeqn@r.postjobfree.com
2.Debora Oyola – Supervisor
2848 Cedena Cove St
Orlando, FL 32827
adzeqn@r.postjobfree.com
3.Hamed Diaz – Pastor
2854 Sera Bella Way
Kissimmee FL 34744
adzeqn@r.postjobfree.com
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