Maria-Zenaida S. Madrigal

Contact no. - +639*********, +639*********

Email–adzeqe@r.postjobfree.com, adzeqe@r.postjobfree.com

Current address: Block 54, Lot 20 CHRV R5 Gate 2 Brgy Langkaan 2 Dasmarinas City Cavite, Philippines

Objective

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. To secure a responsible career opportunity to fully utilize my training and skills, while contributing significantly to the success of the company.

Employment History

Company - Iqor

Location - Dasmarinas City, Cavite

Designation - Customer Service Representative

Duration - 13th of June 2022 till 17th of October 2022

Company – Iqor

Duties and Responsibilities

•Responsible for resolving overdue bills and collecting payments from those who owe.

•Must ensure that the employer's assets safe while also making sure those responsible for unpaid bills are contacted immediately.

Employment History

Company - ePerformax

Location - Pasay City, Manila

Designation - Customer Service Representative

Duration - 27th of December 2021 till 13th of May 2022

Company - ePerformax

Duties and Responsibilities

•Processing orders and transactions.

•Resolving issues and troubleshooting technical problems.

•Delivering information about a company's offerings.

•Providing proactive customer outreach.

•Handling customer complaints.

•Collecting and analyzing customer feedback.

Employment History

Company - Teleperformance

Location - Ayala, Makati

Designation - Customer Service Representative

Duration - 12th September 2021 till 15th of December 2021

• Company - Teleperformance.

Duties and Responsibilities

•Responding to customer inquiries

•Troubleshooting tech problems

•Handling complaints to building strategies for improving the overall customer experience and fostering

loyalty

Employment History

Company - Private

Location–Jeddah, KSA

Designation–Domestic Worker

Duration–1st November 2015 till 5th March 2017

Company - Private House

Duties and Responsibilities

●Well organized in preparing meals

●Trained well in washing the dishes

●Performed well in vacuuming / mopping / sweeping the floor

●Performed well in dusting and wiping shelves and other furniture

●Performed well in cleaning the toilet / rooms / windows

●Organized in doing the laundry and ironing

●Organized in making beds

●Trained well in washing car

●Expert in babysitting

●Trained well in taking care of the elderly.

Company–Pat Pat and Princess Gotohan

Location–Manila, Philippines

Designation–Food Counter Attendant

Duration–8th January 1995 to 30th October 2015

Company -Private Owned Business

Duties and Responsibilities:

●Performed well in taking customers’ orders.

●Managed well in cleaning, unwrapping, slicing, and trimming foodstuffs and also trained well using manual and electric appliances.

●Good at preparing food and beverages such as sandwiches, hamburgers, salads, milkshakes, and juices.

●Always ensure it correctly sets tables, side stations are tidy, and I appropriately complete side work.

●Trained well in resetting of tables with flatware and napkins.

●Good in handling guest complaints and notify the manager on duty immediately.

●Always provide a timely, pleasant, and polite food and beverage service to guests.

●Always thank guests for dining at the eating place.

●Always maintained sanitation of the restaurant, including floors, tables, ledges, and counters.

●Maintained awareness of the menu and special items.

Educational Qualifications

June 2021–March 2022

BACHELOR OF SCIENCE: ENTREPRENEURSHIP

Marasigan Institute of Science and Technology

June 1993–November 1993

BACHELOR OF EDUCATION: MAJOR IN MUSIC

Philippine Women’s University

June 1992–March 1993

HEALTH Aide

Perpetual Help College of Rizal

Professional Development

Trainings Programs Attended:

●TEFL Certificate of Completion, Manila Philippines, September 8, 2021

●Introduction to Global Communication, GCMA Pasay, January 12, 2018.

●Database Management System, Cavite Computer Center, November 13, 2017–November 22, 2017.

●Basic Multimedia Web Designing, Cavite Computer Center, October 9, 2017–October 20, 2017.

●Photo Editing and Graphic Designing, Cavite Computer Center, September 14, 2017–September 28, 2017.

●Basic Computer Repair and Networking, Cavite Computer Center, August 7, 2017–August 16, 2017.

●Advance Computer Application, Cavite Computer Center, July 10, 2017–July 31, 2017.

●Basic Computer Application, Cavite Computer Center, June 6, 2017–June 28, 2017.

●Household Services NC II, Overseas Academy Skills and Assessment Center, Inc.August 31 2015– September 8, 2015.

●English Language Proficiency, Advanced Competencies Technology Manpower Academy, January 26, 2015 - February 28, 2015.

●First Aid Training, Perpetual Help College of Rizal, January 26–January 29, 1993.

Competencies / Skills:

●Maintained a track record of delivering prompt and courteous food and beverages service.

●Demonstrated ability to take and fill orders.

●Experienced in first-hand cleaning and maintaining the dining area.

●Competent at preparing food and specialty beverages.

●Performed practical skills in delivering food orders at counters and tables.

●Exceptional talent for maintaining cleanliness, clearing and wiping tables and sweeping floors.

●Well-versed in stocking food products.

●Adept at using the point-of-sale system, making bills, and receiving payment.

●Demonstrated an excellent customer service skill.

●Worked in various shifts, including weekends and holidays.

●Trained to work in a team environment

●Acquired certificate and practice occupational health and safety

●Trained to take part in the workplace environment

●Well versed in English and Filipino

●Acquired mastery in computer application

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