Resume – Rick A. Frembgen

adzeq9@r.postjobfree.com Google Voice 662-***-**** Byhalia, MS 38611 (Greater Memphis Area)

LinkedIn Public Profile https://www.linkedin.com/in/rick-frembgen-b9a40921

ASPIRATIONS: To grow in a strategic leadership role in Information Technology.

QUALIFICATIONS: SPECIFIC PROJECTS or AREAS OF RESPONSIBILITY

I have provided leadership to large technical staff as needed to support business unit and corporate objectives. This has included developing and communicating a strategic vision, as well as establishing priorities, resource planning, scheduling, talent development and administration to ensure program and business success.

Summary of last several years:

Global Corporation IT Leadership - Information Security Systems, Compliance, Testing and Risk Management

Factory IT Infrastructure Management and IT Support Structuring – Developed Services Catalog

Helpdesk Management, Change Control, Incident Management (ITIL) and Governances

Global Corporation IT Leadership - Strategy of IT Operations – Enterprise Architect

Infrastructure Project Management – Migrations, Acquisitions and Divestitures. Vendor services integration. Facility relocations or “green-field” facility construction.

Global Corporation IT Leadership - Infrastructure Architecture, Network/VOIP Design, IT Operations, WAN-LAN

Global Corporation IT Leadership - Information Archival and Retention

Global Corporation IT Leadership - Disaster Recovery and Business Continuity

IT Budget Development, Management and Monitoring

Collaborative Application Process, Development and Support

Management of Cellular, Telephone, Voice and VoIP Systems (including via TEM)

Infrastructure Vendor Relationship Management and Contract Negotiation

Management of Software Licensing and Assets in a worldwide operation

Google (GMAIL/GAPPS) Global Enterprise Rollout – MSO365 Global Rollout – 5000 Users/50+ Locations

Global IS Leadership – Security, Risk, Compliance and ITIL

15+ years of Enterprise Vulnerability Management, Security and Risk Management, and authentication management. Responsible for tracking and reporting on corporate risk posture. Responsible for choosing and directing penetration testing for global corporation. Internal and External PEN test management and PEN vendor SOW/Contracts. Deposition representation for IT organization, Legal investigations and litigation hold, forensics collection and coordination. Including legal depositions representation for Fortune 500 and 100 corporations. Management of Identity and Access Infrastructure Architecture and system structure design for global corporation – OAuth, Radius, LDAP, NetIQ, VPN, Email, and SAML for SaaS Cloud systems. Designed BC and redundancy of these systems.

IT Compliance Leadership/Management, ITIL, development of compliance methodologies and internal and external compliance reporting. Entire Global Corporation - Disaster Recovery and Business Continuity management and bi-annual testing for compliance.

Global IS Leadership – Manufacturing and Distribution Business

IS Leader – 20+ years of experience with high-volume global manufacturer, demonstrating consistent record of increasing business productivity and throughout tenure. Instrumental in reducing infrastructure overhead and contributing to the business operational goals. Proven success working large organization influencing stakeholders across multiple business units and on all levels of management.

Global IS Leadership – Infrastructure Operations and IT Infrastructure Project Management

18 years of Global Software and Hardware standards, Global Corporate Software licensing. Policies and Procedures were established and evolved with the times. SAN/CITRIX/VMWARE/VDI operations management, IT operational budgeting. Prior career experience in Network Administration and workflow/collaboration application development for business collaboration. Lotus Notes, Citrix, VMWare, etc. Acted as an IT Infrastructure project manager for several major projects within a large corporation. Acquisitions, divestitures, mergers, and major infrastructure changes. Designed, implemented and managed an ITIL based compliance operation that was audited regularly. Certified in Project Management, ITIL and formally trained in Enterprise Architecture Models (Enterprise Environment/DevOps and GATE Models)

Global IS Management – Corporate Network Services and IT Call Center/Helpdesk

Leader IT Infrastructure Operations Management, mobile device to WAN support, coaching mentoring and management of IT staff for their betterment. Identity Management and Sync between systems. Desktop support management. Evaluate, recommend, negotiate contracts and purchase hardware, software, and services. Creating vendor partnerships. Managed the development and design of intranet workflow applications for managing user identity and access control, Helpdesk requests, and emergency termination process for compliance.

Global IS Leadership – WAN/Voice/Telecom

Managed - Design, develop, implement, and support all corporate IT Infrastructure functions. Designed Infrastructure Architecture using current cloud, virtual and hybrid solutions for my company. Provided the business recommendations on voice or data infrastructure changes (ROI –change or hold). Management in Data Circuits, Cisco infrastructure, LAN infrastructure, and SDWAN for a global company. Including SLA, QOS, NOS. Corporate and Global Voice, PBX, Telecom, VOIP Cloud/Hybrid Corporate phones systems. ACD Groups and corporate call menus. 45-60 facilities depending on period. Securing, Monitoring systems. Vendor management.

Engineering Systems Management – Engineering Systems, CAD, Engineering Documentation, Standards and Leadership

Developed new Engineering CAD operations when there was no structure. Guided and implemented Engineering documentation, records retention and release processes. Managed real-time and archival storage methods for engineers and drafters. Made drawing available digitally for shop floor electronically and eventually for mobile devices on the quality control groups. Created and developed a workflow application in Lotus Notes and the design was used for 17 years to manage the Change Control Records within the Steel Structures Division of Thomas and Betts at 5 facility locations.

EDUCATION, PROFESSIONAL CERTIFICATION

Industrial Design – Product Development and Architecture, BA (not conferred – see consummate experience), —University of Wisconsin-Stout,

Menomonie, WI 1978-1983

IT Security Certification SANS GIAC – GSLC Security Leadership Certification. - 2012

http://www.giac.org/certification/security-leadership-gslc

Project Management Certification - CBP Project Management (IBTA Certification) - 2012

http://www.ibtalearning.com/cbp/modules.cfm?id=8

ITIL v3® Foundation Certification – 2012, ITIL v4® Foundation Certification - 2020

http://www.itil-officialsite.com/

PROFESSIONAL EXPERIENCE:

Director Global Network Services and Factory IT – ABB/Thomas & Betts www.tnb.com and www.abb.com)

October 2017 to Present Memphis, TN

IT Leadership for Factory IT Services Catalog, Policy and Support for 35 locations. 12 direct reports at the factory regional/facility IT Managers in Globally for Thomas & Betts BU. Direct global team in infrastructure and business growth.

Developed and managed Corporate Security programs including firewall, content filtering, regular penetration testing, security awareness programs. Lead and implemented end-point protection systems and program for North and South Americas regions.

PM for Integration of parent company global support structure into current operation. Implement operational instructions and a security procedures.

IT Leader of infrastructure operations global corporate manage wide area network circuits and infrastructure; and computing infrastructure, including corporate second and third level for 3850 Computing users – large complex enterprise. See QUALIFICATIONS and Global IT Leadership descriptions above in summary.

Responsible for global and corporate phone systems, telecom/PBX/VOIP, corporate video and audio conferencing, and cellular contracts. Managed factory handheld/mobile devices, and mobile collaboration.

Managed 1 IT managers/supervisors for VMWARE/Wintel/Linux Host farm of 750 production/development servers and other VM server at the factories worldwide. Proactively manage patching and vulnerability of applications and operating systems.

Program Manager of team in evaluating POC for IaaS, PaaS, SaaS and SDWAN for global parent company's CIOs. Acted as a liaison for other operational departments to research and resolve client issues.

A lead team member in Datacenter co-location and campus migration project to new location (2018).

Global Network Services Manager (Director Level) - ABB/Thomas & Betts www.tnb.com and www.abb.com)

May 2005 – October 2017 (12 years 5 months) Memphis, TN

IT Leader of infrastructure operations global corporate manage wide area network circuits and infrastructure; and desktop computing infrastructure, including corporate helpdesk for 4700-6800 Computing users – large complex enterprise. See current QUALIFICATIONS and Global IT Leadership descriptions above.

Responsible for corporate video and audio conferencing, global and corporate phone systems, telecom/PBX/VOIP, and cellular contracts. Managed corporate handheld/mobile devices, and mobile collaboration.

Managed up to 6 Desktop Technicians, 10 Engineers and 12 US/MX/PR Factory IT managers in those areas.

Additionally, assigned and managed another 8 global administrators beginning in 2012 – [Virtual] VM Server farm of 750 Windows/Linux server hosts, and other VM’s worldwide. Proactively manage patching and vulnerability of applications and operating systems.

Sr IT Program Manager. Acted as a liaison for other operational departments to research and resolve client issues.

Factory IT standards and direct line to Factory IT staff.

Global Services Manager - Thomas & Betts

January 2000 – May 2005 (5 years 5 months) Memphis, TN

IT Leader responsible for all Support/Helpdesk operations worldwide at 2B $ corporation. ITIL Foundation platforms.

Manager responsible for corporate global LAN infrastructure and file and print services, all personal computing device standards.

Helpdesk operations and software licensing; corporate handheld/mobile devices, and corporate email operation. Lotus Notes administration and collaboration development.

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