ANA

FIGUEROA

= adzepw@r.postjobfree.com

& 786-***-****

* *****, ** *****

SKILLS

+ Kitchen Staff Management

+ Impression Management

+ Service-Orientation

+ Kind

+ Friendly

+ Hard worker

+ Discipline

+ Punctual

+ Good learning

+ Critical Thinking

+ Assist Customers

+ Waiting Tables

+ Greeting and Escorting Guests

+ Guest Interaction

+ Customer Service

+ Writing

+ Operate Cash Register

+ Guest Relations

EDUCATION

Loyola School

Puerto Ordaz Venezuela + 07/2017

PROFESSIONAL SUMMARY

Energetic Hostess with exceptional experience-enhancing customer

experiences in foodservice setting. Courteous and friendly when

directing customers to tables, giving directions and taking reservations.

Constantly finding new ways to exceed customers’ expectations with

personalized service.

WORK HISTORY

Bjs Restaurants Inc - Host

1401 NW 107th Ave, Doral, FL + 02/2022 - 08/2023

+ Answered customer questions about hours, seating, and menu

information.

+ Supported servers, food runners, and bussers with keeping dining

area ready for every guest.

+ Took reservations and to-go orders by phone, answered customer

questions, and informed of accurate wait times.

+ Monitored seating area and checked restrooms regularly to keep

spotless.

Wendy's - Cashier

10680 NW 41st St, Miami, FL + 07/2019 - 02/2022

+ Greeted customers entering store and responded promptly to

customer needs.

+ Built relationships with customers to encourage repeat business.

+ Operated cash register for cash, check, and credit card transactions

with excellent accuracy levels.

+ Worked flexible schedule and extra shifts to meet business needs.

LANGUAGES

English Spanish

Professional Working Native or Bilingual

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