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Independent Contractor Open to New Opportunities

A professional with a passion for excellence underpinned by ethical values and reinforced by a tenacious commitment to stakeholder centricity seeks a Leadership Role with a dynamic and forward-thinking organization. I am an experienced and innovative thinker, with proven specialist skills in Loss adjusting, Consulting, Project Management, Operations and Insurance supported by an in-depth understanding of Construction, Engineering and Shared Services

I bring to the table diverse sets of knowledge, experience (17 years from entry level to Senior Management) and skills

(Insurance: 4 years, Consulting Engineering: 2 years, Banking: 11 years) to drive excellence across the business resulting in increased Top and Bottom Line, improving efficiency whilst strengthening both core skills and operations to grow Stakeholder Value whilst maintaining Societal Value. Areas of expertise include:

Strategic Planning and Implementation Contract Management Digitization and Innovation

People Management Operations Management Governance, Risk and Compliance Management

Project Management Business Process Definition Leading and Developing Teams

Negotiation Skills Relationship Building Insurance Loss Adjusting Career History and Accomplishments

Director - TAMLAY (PTY) LTD January 2020 – January 2023

Tamlay Loss Adjusters - Insurance Loss Adjusting, Non-Motor and Commercial

• Operational sound knowledge of claims principles in industry including Claims management,

• Loss adjusting on Non-Motor and Motor.

• Commercial Insurance Industry claim knowledge

• Maintained relationships with liaising in a professional manner with brokers and other insurers in respect of claims

• Negotiated rates to reduce costs with repairers, service providers

• Settling of claims on delegated authority, quantum, recoveries, salvage

• Procure service providers and partners, negotiate costs

• Possess the technical knowledge required for the assessment and management of huge commercial claims exceeding R1million

• Managing Contractors – Civil and structural engineers appointed on claims.

• Maintained relationships with Brokers and Insurers

Electronic Assessing: CCTV, Intrusion, Gate Automation, Garage Door Automation and Intercom

Property Maintenance and Renovations

Project Management Construction

Facilities Director for Brads Automotive – Set up the company in August 2022.

• Developed and monitored the facility’s budget

• Scheduled and managed the routine maintenance on all building systems

• Mitigated the risk with oversight on safety and security

• Inspected the facility routinely to mitigate for issues

• Oversight on all contractors that work with the facility

• Ensured the facility complied with relevant by laws, regulations and safety standards Shaun Pillay and Associates January 2019 – December 2019 Senior Loss Adjuster: Non-Motor and Motor (sub-contractor)

Operational sound knowledge of claims principles in industry including Claims management,

Loss adjusting on Non-Motor and Motor.

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Commercial Insurance Industry claim knowledge

Maintained relationships with liaising in a professional manner with brokers and other insurers in respect of claims

Negotiated rates to reduce costs with repairers, service providers

Settling of claims on delegated authority, quantum, recoveries, salvage

Procure service providers and partners, negotiate costs

Possess the technical knowledge required for the assessment and management of huge commercial claims exceeding R1million

Managing Contractors – Civil and structural engineers appointed on claims.

Maintained relationships with Brokers and Insurers Standard Insurance Limited November 2015 – December 2018 Senior Manager: Insurance Operations

Part of the initiated team that was responsible for the digitization of the insurance claims process through the delivery of the new mobile application whilst in the GENESIS Proof of Concept Project

Trained internal staff (claims consultants, Junior and Senior Assessors, Supply chain and external Companies contracted to Standard Insurance Limited,

Redesigned the new onboarding process with the introduction of the Service Provider Database

Re-designed and tested the new ways of improving turnaround times in pipe repairs, geyser replacements, ceiling damages, roofing, glass and sanitary ware relating to insurance claims.

Contract Management – Onboarding of New Contractors onto the insurance panel.

Knowledge and experience of electrical, plumbing, leak detection, CCTV, intrusion systems, gate automation, garage door automation, iron monger, building maintenance, construction, tiling, ceilings, partitions, laminates, vinyl flooring, carpets, carpentry, water proofing, roofing

Traveled around southern Africa to train and implement new mobile application technology for the Claims Process – 4 Sure App

Assisted in resolving Claims for Poor workmanship of Contractors.

Assessment of Non-Motor claims

Process redesign of standard operating procedures for all types of claims

Ensured adherence to all SANS codes governing the Construction and Insurance industry. Standard Insurance Limited January 2011 – October 2015 Senior Manager: SAP Core Banking Operations

Ensured that Operational Business Requirements were articulated, built and designed appropriately, in line with the Global Operations Strategy for implementation and delivery through Core Banking Transformation Roadmap.

Articulated the functional business unit requirements and associated benefits as input into design efforts, mobilize business resources

Tasked as the subject matter expert for process validation, business requirements and business benefit ratification and extraction plans.

Regularly engaged business stakeholders to facilitate trade-off discussions when business requirements conflict with Business Release Objectives.

Responsible for the review of Business requirements, Blueprints & FSS’s, TSS’s in preparation for sign-off.

Ensured traceability of business requirements across engagements, BRs and realization of benefits.

Provided input into the business cases based on benefits associated with delivery of business requirements which will contribute to end to end process design.

Articulated impacts back to business i.e. process, people, and systems

Articulated requirements i.e. UAT, SIT, PROD SIM and PRODUCTION, Incident Management, Simulated scenarios for testing to confirm business requirements.

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Key wins at Standard Bank

Systems Connect Basic Transactions – development and deployment of Access Products

Business Release 2 – design of new lending product – SAP CRM 7 and SAP BS 6

Business Release 3 – Branch Origination National rollout to all provinces and functional deployment

Business Release 4- CRM – Leads, Queries and Complaints

Business Release 5 – CRM - Queries and complaints, advanced analytics, related parties, Commissions, Contact management, Single View of Customer. BP migration, KYC, BP Merges, Data Cleanup

Business release 6 – Personal Markets - Testing and Implementation

Minimum Master switch – Migration of Banking data from CRM5 to CRM7

AML (Anti Money Laundering Regulatory Deployment) Standard Bank of South Africa April 2010 – November 2010 Senior: Project Manager (Retrenched)

Directed and managed the project development from beginning to end.

Defined project scope, goals and deliverables that support business goals

Collaboration with senior management and stakeholders.

Developed full-scale project plans and associated communications documents.

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

Liaised with project stakeholders on an ongoing basis.

Estimate the resources and participants needed to achieve project goals.

Drafted and submitted budget proposals and recommend subsequent budget changes where necessary.

• Where required, negotiated with other department managers for the acquisition of required personnel from within the company.

• Determined and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.

• Set and continually manage project expectations with team members and other stakeholders.

• Delegate tasks and responsibilities to appropriate personnel.

• Identified and resolve issues and conflicts within the project team.

• Identified and manage project dependencies and critical path.

• Planned and scheduled project timelines and milestones using appropriate tools.

• Tracked project milestones and deliverables.

• Developed and delivered progress reports, proposals, requirements documentation, and presentations.

• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

• Proactively managed changes in project scope, identify potential crises, and devise contingency plans.

• Defined project success criteria and disseminate them to involved parties throughout project life cycle.

• Coached, mentored, motivated and supervised project team members and contractors,

• Influenced the team to take positive action and accountability for their assigned work.

• Built, developed, and grew any business relationships vital to the success of the project.

• Conducted Project post mortems and created recommendations in order to identify successful and unsuccessful project elements.

• Adhered to best practices and tools for project execution and management. WSP Consulting Engineers June 2008 – March 2010

Project Manager

• Multi-Disciplinary Projects. Internal Services Coordination (Mechanical, Electrical, Wet services, Fire, IT and Security)

• Planning and Design

• Facilitating of CAD production

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• Project Management and Implementation of projects

• Cost Control,

• Quality Management.

• Human Resource Management

• Risk Management

Key wins at WSP Consulting:

• Worked on a wide range of Projects, Local and international at WSP Group. Projects worked on:

• Anse le Mouche (Seychelles ) Engineering Design and Coordination

• Melrose Arch Development company – Piazza security design and Implementation

• Ikoyi towers – Lagos Nigeria – Wet services, Electrical, ICT

• Radisson Sandton (Plumbing and Water Reticulation)

• Department of Foreign Affairs

• Department of Land Reform and Rural Development PPP

• ABSA Student Bureau – Hatfield PTA

• ABSA Cash Centre – Bloemfontein

• ABSA Pebble Beech – Fourways

• ABSA Brits

• ABSA Pinelands – Cape Town

• ABSA Balito – Durban

• ABSA Centurion Command Centre

Standard Bank June 2006 – May 2008

Project Manager

Design plan, manage and control all aspects of infrastructure projects within Cash Services. Projects Completed:

• Randburg Cash Centre

• Bellville Cash Centre

• Cape Town Cash Centre

• Mafikeng Cash Centre

• Port Elizabeth Cash centre

• East London Cash Centre

• Johannesburg Cash Centre

• Greyville Cash Centre

• Umtata Cash Centre

• Dealt directly with Risk, Electrical and Mechanical Consultants and contractors on a regular basis.

• Ensure that projects are completed within the authorized budget and time constraints.

• Plan and manage the implementation of projects until completion.

• Coordinating the efforts of all team members towards the project objective and managing any options and changes in scope.

• Ensuring total budget control throughout the duration of the project.

• Addressed any issues with regards to various stakeholders.

• Monitored all tasks to ensure completion as per time allocated on the project schedule.

• Project reporting done on a regular basis with all project resources to review productivity.

• Provided regular written and verbal feedback, by means of project meetings and status reports.

• Identified and documented all risks associated with the project

• Formulated and monitored action plans implemented to minimize and manage risk

• Document all contingency plans formulated to mitigate risks

• Ensure that all projects adhere to Legislations and Banking Council requirements.

• Conducted regular steering committee meetings and discuss progress report

• Successful budget implementation which ensured accurate time estimates for project purposes, tactful contingencies allocated

• Ensured all orders are procured on SAP SRM

• Ensured timeous decision making to ensure calculated decisions within reasonable timeframes

• Resilient in the sharing of knowledge/information and experiences of project successes/failures to ensure continuous improvement

• Viewed difficulties as challenges, retained optimism despite setbacks to deliver the projects

• Motivated team members and provides a good environment for team work.

• Resolved any conflict that arose as quickly as possible.

• Protected the confidentiality of the bank and customer information.

• Relationship Management with Cash centre managers and staff Security/Electrical/Mechanical Consultants, Contractors and suppliers and Supply chain management Page 5 of 6

• Critical knowledge acquired Infrastructure, Air Conditioning, EBI Digital CCTV, Access Control, Intrusion, Evacuation, Fire, Digital, Intercom, Electric Fencing Earlier Administrative Engagements

Standard Bank: ATM Controller (June 2005 – May 2006)

• Managing staff – 33 Custodians

• Control all activities performed with ATM Operations, in order to ensure the department provides a professional effective and efficient service to external and internal customers operate within rules, regulations

• System parameters and internal controls

• Interpret customer requirements

• In terms of service capacity

• Ability to resolve diverse problems

• Using own judgement and discretion

• Implementation of CIF Forecasting

• To ensure cash is managed correctly

• To ensure cash holdings do not exceed prescribed limits

• Able to take initiative within limits of authority

• Identify the development needs of subordinates and arrange appropriate training courses

• Resourceful, able to find practical ways of dealing with voluminous workloads efficiently while remaining focused on issues such as risk management and customer services Standard Bank: ATM Custodian (January 2003 – May 2005)

• Ensure that the procedures for the handling and movement of cash to and from ATM’s are adhered to.

• Servicing of ATM’s and AUTOPLUS machines on a daily basis.

• Ensure that ATM’s are well maintained, clean, and that problems are promptly dealt with to ensure minimum downtime.

• Ensuring machines are running efficiently at all times to ensure customer satisfaction

• Maintaining a monthly availability of 97, 5%

Hi Fi Corporation Sales Executive (August 2001 – December 2002)

• Stock Inventory performed on daily basis ensuring continuous availability of stock.

• Sales – achieving daily targets.

• Certified installer of Home Theatre Products sold to customers

• Repairs to all faulty units

• Merchandising: ensuring stock always available

Stationed at Botswana

Assigned to setting up of the store managed staff and providing training for the new staff on necessary product knowledge to ensure sales targets are met by subordinates Education, Knowledge base and Professional Affiliations Education

Risk Management ( Open University 2023)

Project Management (Damelin 2006)

Practical Project Management (Unisa SBL 2007)

Bachelors of Business Administration – Business Management (UNISA 2012) Master’s in Business Administration -University of Pretoria, Gordon Institute of Business Sciences (2014-2015) PCD college (Plumbing certification) 2016

Saint Gobain Gyproc (ceilings, partitions, dry walling, Rhinolite ) 2016 Candidate Loss Adjustor – Institute of Loss Adjustors of Southern Africa (2022) Page 6 of 6

Matriculation: Ladysmith Secondary School (1999)

Afrikaans, English, Mathematics, Computer Science, Technical Drawing, Physical Science Activities: Deputy Head Boy

Sport: Cricket, Soccer, Athletics

Hobbies and Interests: Fishing, Pyrography, Woodwork, Car Restoration, Vintage Cars Knowledge Base

Electrical, Mechanical, Fire, IT and Security Design, AutoCAD, SAP Business Objects, SAP BW, SAP CRM, SAP Banking Services, Branch Accounting (BDS), Credit- PDG and Probe, MAVEN – Insurance, Payment Systems, Payments Association of South Africa, Process Design and KYC and BP updates Professional Affiliations

Unisa Alumni

GIBS Alumn

ILASA – Institute of Loss Adjusting of Southern Africa REFERENCES

Position: Standard Bank – Insurance Operations

Logan Naidoo

Contact details: +278*-*******

adzeps@r.postjobfree.com

Position: Standard Bank – SAP Core Banking Operations Zane Mahadeo

Contact details: +277*-*******

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Position: Project Manager – Standard Bank

Nuno De Matos

Contact Details:+1-647-***-****

Email: adzeps@r.postjobfree.com

Position: Project Manager – WSP Consulting Engineers Nigel Pilling

Contact Details: +27-82-558****

adzeps@r.postjobfree.com

adzeps@r.postjobfree.com

Position: Standard Bank – ATM Controller & Custodian Selvin Gopaul

Contact Details: +27-72-018****

adzeps@r.postjobfree.com

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