Mary Le Loper adzepl@r.postjobfree.com

Brooklyn Park, MN 763-***-****

Self-starting problem solver and relationship builder pursuing an opportunity in a high-integrity organization. Detail-oriented team player with strong organizational skills. Able to handle multiple projects while maintaining a high level of accuracy.

Organized and dependable team member with a positive attitude and willingness to step in when needed.

Experience

Sales Support & Customer Service

Equipment & supplies quoting

Samples ordering

Order management from quote to invoice

Special projects order management

Skills

Expert written and verbal communication abilities

Great follow through

Strong de-escalation capabilities

Successful working fully remote

Characteristics

Regularly exceeded customer’s expectations

Flexible and reliable team member

A positive attitude and relationship builder

Detailed oriented with a big picture understanding

Common sense - always looking for “win-win” outcomes

Experience & Accomplishments

US Foods Culinary Equipment and Supplies, Plymouth, MN

Sales Support/Quoting Associate 2012 – 2023 (10 years)

-Managed relationships with external and internal customers, management and vendors with a positive, professional and

friendly demeanor

-Responded promptly and accurately to requests via phone, email, Teams and Salesforce

-Answered questions on products, pricing, processes, inventory, tracking and more

-Prepared accurate quotes for catalog and non-catalog items using AS400 and Auto Quotes and information provided by Sales

and Specialists

-Contacted vendors and vendor representatives for assistance in finding items, shipping information and the best pricing

-Prepared, priced and processed catalog and non-catalog items for order entry

-Took ownership of orders from quote to invoice

-Developed and maintained a sufficient level of knowledge to answer all questions via Staff meetings, vendor training and

investigating on my own

-Managed large opening orders up to $300K+ including furniture, large equipment, and small wares while communicating all date

requirements, multiple revisions, etc. to salespeople, specialists, vendors and Management; handling several at a time with

accuracy and great follow through

-Reorganized the Samples Department, revised the SOP, Streamlined and improved the procedures saving the company

$200K while providing the customers with what they needed

-Assisted with special projects from management and was a utility teammate

- I received several Focused Recognitions from people throughout the organization

EDUCATION

University of Minnesota North Hennepin Community College

BS, Child Psychology, 3.65 / Honors AA, Liberal Arts, 3.93 / Honors

SOFTWARE SKILLS

MS Office, Salesforce, AS400, Auto Quotes, Sharepoint, JD Edwards, Goldmine, Platinum, Query, Access, Jenark, People Soft, Web

VOLUNTEERING

Townhomes of Brookdale Estates; Board Member, 2003 – 2023

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