Rebecca Dodge

Customers Service

Snohomish, WA **290

adzenv@r.postjobfree.com

+1-715-***-****

To obtain a position that will allow me to bring value to people by answering their questions and educating them in regards to the services of the business Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Zeiders Enterprises - Marysville, WA

February 2023 to Present

I work at the front desk helping people answering the phone and data entry Customers Service Representative

Instacart - Snohomish, WA

July 2019 to Present

Greeted customers and delivered customers orders.

• Resolved customer issues

• Assisted customers via live chat

• Responded to inquiries and issues

Occupational Health Assistant

FS Solutions - Green Bay, WI

2017 to 2019

- Schedule over the road truck driver for Dot Physicals

- Utilized active listening skills to find the right clinic for Driver

- Maintained documentation of calls to facilitate in tracking of things discussed Customer Care Professional

West Revenue Generation Services - Green Bay, WI

2015 to 2017

American Express - Consumer Renewal and Engagement

- Explained benefits and helped card members with their accounts

- Utilized active listening skills to bring relevant value, inspire spend and generate additional cards

- Maintained documentation of calls to facilitate in tracking of things discussed Small Business Owner

Peddlers Post LLC - Green Bay, WI

2013 to 2015

- Maintained records of sales and daily cash register sales

- Utilized access to for records of sales and generated monthly invoices

- Processed vendors payments out in a timely fashion

- Exercised people skills with both customers and vendors to assist bartering and custom orders Administrative Assistant

Associated Bank and Bellin Health (Adecco) - Green Bay, WI 2012 to 2013

- Recorded data, filed records, and directed phone calls

- Maintained office organization

- Assisted office personnel with presentation materials Temporary Position through Encadria

Georgia Pacific - Green Bay, WI

2011 to 2012

Pricing Administration Professional

- Responsible for entering pricing data

- Communicated details of contract to sales personnel using e-mail

- Maintained client files to assist in pricing details and filing new contracts Health Advisor

UnitedHealth Group - Green Bay, WI

2009 to 2010

- Researched Customer issues to obtain first call resolution

- Received inbound phone calls answering members questions in regards to benefits Product Development Operator

Hutchinson Technology Inc - Hutchinson, MN

2006 to 2009

- Operated and maintained a parts cleaning machine

- Assisted in managing engineering change reports

Customer Service Agent

Renaissance Learning Inc - Wisconsin Rapids, WI

2001 to 2005

- Educated teachers and educational administrators on educational software

- Addressed customer phone calls to provide troubleshooting and technical support Education

Associate Degree in Web Design Technology in Design Technology Ridgewater College - Hutchinson, MN

Skills

• Excel (10+ years)

• Office Experience (10+ years)

• Administrative Experience (10+ years)

• Microsoft Word (10+ years)

• Customer Service (10+ years)

• Microsoft Office (10+ years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• Call Center (10+ years)

• Data Entry (10+ years)

• CSR

• Basic Math

• English

• 10 Key Calculator (10+ years)

• Time Management (8 years)

• Clerical Experience (10+ years)

• Microsoft Outlook (10+ years)

Certifications and Licenses

Driver's License

March 2020 to Present

Washington state

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