NICHOLAS KNOX

Decatur, GA *****

adzenk@r.postjobfree.com

+1-678-***-****

A Marketing and Brand Development Sales position where excellent skills in customer service and market research will enhance company visibility and profitability. Work Experience

Communications Strategy Owner/CSO

Cox One - Sandy Springs, GA

February 2022 to June 2023

(Contract Ended)

Primarily responsible for the strategy (including garnering broad support/ collaboration) and translation to implementation. Provides standardization across all comms representing brand, CX, the customer needs/POV,.

Frequently consults with Business and Journey owners for comms needs. Develops and creates strategy for a comms journey through research & analysis, comms flow mapping, pain points.Identifies key areas of opportunity and prioritizes new comms journeys.Tracks progress, changes, and execution of the use case. Measures, evaluates, and continuously redesigns the strategy for a comms journey. Powerpoint presentations kick off to launch and introduce campaigns and projects. Train and lead comms teams on comms strategy.

Inside Sales/ BDR

N3/MICROSOFT - Atlanta, GA

December 2020 to January 2022

Strategic planning and territory management with all Microsoft products. Training clients on Microsoft CRM. Lead developments, troubleshooting and problem solving where needed. Prepared reports for team meetings and clients.

Engagement Manager/Sales Support

AT&T/MARKET SOURCE - Alpharetta, GA

November 2019 to November 2020

(Contract Ended)

Product solution targeting medium and large business customers with several components consisting of AT&T/Fat pipe LAN/WAN, SD-WAN, etc. Identify, develop, and maintain strategic relationships primarily within Client’s business sales segments with a focused purpose of educating and networking to generate qualified opportunities. Directly communicate with Client’s business sales teams and customers, presenting products and solutions, explaining quotes, providing contracts, processing orders and first bill reviews. Consistently attain or exceed monthly sales quota. Maintain a database of opportunities for funnel and forecast reporting.

Network with Client’s business sales segments to generate new leads and close opportunities. Extrapolate pertinent information through data gathering sessions to formulate and design the best available solution for the customer's needs. Work with the Client’s defined processes to configure, quote, propose solutions, contract, process orders and bill reviews. Present solutions and designs via web-conference to customers and Client business sales teams. Lead Generator/ IT BDR

CENTURYLINK - Norcross, GA

February 2017 to October 2019

Providing input into scope packages; identifying roles and responsibilities, and deliverables for day-to- day projects or smaller projects. Develop project delivery schedule for a subset of work, which includes identification and logical sequencing of activities needed to complete deliverables and to identify critical paths. Support Southeast territory of IT sales managers with lead generation, appointment setting and marketing campaigns. Build and maintain relationships with Gear accounts (companies of 150 employees or more) Provide end to end customer experiences to differentiate CenturyLink in the market..

IT Inside Sales/BDR

VERIZON BUSINESS - Atlanta, GA

February 2012 to January 2017

Achieve sales and revenue plan in line with corporate objectives That focus on retention and demand generation of existing customers via tele sales that maximize revenue growth. Responsible for up-selling existing client base among mid-high and enterprise customers to generate new sales and grow revenue by selling a defined set of company products. This required CPE (data, voice solutions) to traditional TDM's, PBX and IP Telephony. Responsible for gaining a comprehensive understanding of customer goals, problems, and needs to clearly define and effectively communicate relevant products and value proposition at each level. Contract position was successful. Project Manager/Marketing Support

CISCO SYSTEMS/MARKETSTAR - Atlanta, GA

July 2006 to December 2011

Managed and supported 112 reps IT Call center, Implement and rollout Marketing and sales campaigns and programs, Proposal & script writing, supervising, motivating, and monitoring call center performance. Communicate promotions and messaging to sales floor/ reps and line managers, Work with Vendor Operations teams to set up training rooms for marketing training, E-learnings, and Webcasts. Develop and deliver weekly materials focused on program progress etc., Provide reps with Cisco materials for success, including but not limited to Channels, Competitive Data, demographic data, and other marketing teams’ materials. Partner with SPM to identify areas where they can support, drive visibility- PowerPoint slide presentations- Rollup site results on a weekly basis in designated template, ISPS weekly tasks and Deliverables

Project Coordinator/Marketing

INDIANA CONVENTION CENTER/RCA DOME - Indianapolis, IN November 2000 to March 2006

Oversee the daily operations of the marketing, box office, and coordination of major and special events functions and activities; Develop and publishes marketing and sales materials such as brochures, pamphlets, fliers, and Other printed materials; Create, coordinates, designs, and implements advertising campaigns for promotion of City's facilities and locations; Network with neighboring city marketing representatives to maximize advertising campaigns or Promote regional activities; Manage Box Office operations for all ticketed events, including ordering and distributing tickets to ticket outlets, scheduling, training and supervising box office staff, coordinating services with promoters, tracking and reconciling daily sales for each event and depositing funds collected; Coordinate major and special events as primary facility contact for pre-event coordination,

Promoters, dignitaries, marketing, advertising, set up and ticket sale coordination; Plan and organizes tours and site visits for prospective convention planners and event producers Education

Bachelor's degree in Business Marketing

Indiana University-Purdue University-Indianapolis

Skills

• Telemarketing

• DNS

• Upselling

• Supervising experience

• Project coordination

• Strategic planning

• Organizational skills

• Lead generation

• Microsoft Powerpoint

• Project management

• Operating Systems

• Event planning

• CRM software

• Customer service

• Territory management

• Computer networking

• Business development

• Account management

• LAN

• Salesforce

• Sales

• Public relations

• Territory sales

• VPN

• Research

• Inside sales

• Marketing

• WAN

• Experience with Windows 10

• Vendor Negotiation

• Software troubleshooting

• Network Support

• Market research

• Telephony

• Microsoft Windows Server

• TCP/IP

• Microsoft Exchange

• Troubleshooting

• Technical Support

• Linux

Links

www.linkedin.com/in/nicholas/k/17ab91165

Certifications and Licenses

PMP

Contact this candidate