Customer Service Central Office
Resume:
BILL RIFE
***** ******** ***** *** *****, CO ****7
703-***-**** ********@*****.*** Veterans Preference: Yes / USMC/Army National Guard
U.S. Citizen
Availability:
Job Type: Permanent, Temporary, Term
Work Schedule: Full-Time, Shift Work, Intermittent Work Experience:
Headquarter of The Marine Corp & The Pentagon, Arlington,VA 12/2019- Present
Salary : 73,000.00
TELECOMMUNICATIONS SPECIALIST
Supervisor : Scott Fidler 703-***-****)
Review equipment purchases (e.g., video teleconferencing systems or studios and the associated inverse multiplexers, bridges, and hubs) by analyzing costs, funding, and terms of service contracts. Coordinate with other telecommunications systems for compatibility with existing systems. Maintain local and wide area networks, satellites, cellular, and paging services for functional communication systems.
Coordinate the implementation of circuits, systems, networks, and equipment in support of daily operations.
CenturyLink Steamboat Springs, Co 80487
05/2017-11/2019
Salary: 32.78 USD
Per Hour
Hours per week:50
Combo tech
Supervisor: John Dudey 970-***-****)
Okay to contact this Supervisor: Contact me first
Inspect, troubleshoot, install, maintain and operationally test the digital telephone switch, telephone equipment, telephone and computer cable systems, electronic telephone systems; troubleshoot, repair, and operationally tests Voice over Internet Protocol (VoIP) telephone instruments and switch systems; Isolates and corrects faults by using maintenance diagnostics via the Maintenance and Administration. Position (MAP) to the computer for analysis. ·Receives problem calls from customers and options all desired information to evaluate the trouble. Inspect and test operator consoles by using T-Metrics. DVS Technology; US Air Force Academy, CO 80940 12/2016-05/2017 Salary: 32.00 USD Per Hour
Hours per week: 50
Telecommunication Advisor
Supervisor: Stacy Kennedy 719-***-****) Okay to contact this Supervisor: Contact me first The outside cable tech, that works on underground cable, and also buried cable. Splices, and repairs copper, and fiber cable. Use 965 DSP, side kick, 710 splicing machine, manhole equipment, different types of splicing closures. Externa 3000 to find cable fault, and also a OTDR to find trouble with the fiber cable. Also have had a Top secret clearance, but now has a secret clearance for the Air Force Academy. Install advice internet, and phone systems that are secure for military lines. Test and repair Telecommunication systems. Work advising military senior personal on internet, and different phone systems. Give advised on what type of systems is needed to accomplish the mission that military personal needs to achieve.
Frontier Communications
111 Front Street
Elko, NV 89801 United States
05/2013 - 12/2016
Salary: 30.00 USD
Per Hour
Hours per week: 75
Communications Technician
Supervisor: Jim 775-***-**** )
Okay to contact this Supervisor: Contact me first
Install and repair VDSL and bonded DSL. Test and repair cable pairs for repair tickets and service orders; run jumpers in Central Office and remote carriers for DSL orders and repair; place ASW from pole to building and mount appropriate attachments; mount NIDS and bond as per requirements; Locate, dig up and repair damaged and cut BSW utilizing Cable Hound; install jacks and IW, use Acterna 3000 for closeout tests, DSL testing, pair testing and isolation; work LST to vacate pairs for service orders; use Sidekick and volt-ohm meter, conducting feasibility studies of new and advanced equipment and techniques for possible application to specific function; making recommendations and proposals based on such considerations as performance capabilities and limitations, as well as cost; Participating in systems design to ensure that specialized needs are met: inspecting and testing specially designed equipment in production; carrying out all phases of installation, troubleshooting, repair, redesigning, maintenance and operational testing of telecommunications systems; Overseeing contract provided services by various vendors to ensure adherence to contract specifications and Contacting vendors and companies to install and/or perform specialized services for electronic systems.
Centurylink/QWEST
Athens, TX United States
10/2010 - 05/2013
Salary: 25.34 USD
Hour Per week: 50
Net tech
Supervisor: Cliff Hammer (903-***-****)
Okay to contact this Supervisor: Yes
Inspect, troubleshoot, install, maintain and operationally test the digital telephone switch, telephone equipment, telephone and computer cable systems, electronic telephone systems,
·Troubleshoot, repair, and operationally tests Voice over Internet Protocol (VoIP) telephone Instruments and switch systems.
·Isolates and corrects faults by using maintenance diagnostics via the Maintenance and Administration Position (MAP) to the computer for analysis.
·Receives problem calls from customers and options all desired information to evaluate the trouble.
·Inspect and test operator consoles by using T-Metrics. Techwise
Fort Carson, CO United States
02/2010 - 09/2010
Hours per week: 40
Trainer/Operations Manager of Interpreters
Supervisor: Warren Whipple 856-***-****)
Okay to contact this Supervisor: Yes
Provided insight as a military tactical TTP
SME for US personnel preparing for
deployment to Afghanistan. Supervises and
coordinates the work of 27 Afghanistan
interpreters, including reviewing work
performance, Motivating teams to work more
effectively, and identifying and correcting
performance issues. Advised interpreters
when unusual work situations arose or when
new scenarios were instituted. Performed
personnel administrative tasks, including
resolving employee problems, and
supervising employee time and attendance
records.
Regularly met with Program Manager and US Army personnel to exchange information and to discuss issues affecting training and training objectives. Conducted daily meetings to discuss ways to ensure that training and the interpreters work
Addressed the commander’s intent. Developed and instructed material relative to current operations in Afghanistan, instructed current TTP on CQB, 9-line, cultural awareness, convoy ops, Route Reconnaissance and Clearance Course - Operator (R2C2-O), Route Reconnaissance and Clearance Course - Leader (R2C2-L), etc.; all IAW the U.S. Army Systems Approach to Training (SAT). Conducted
After Action Reviews of US Army personnel at the company, battalion and brigade level. Accomplishments:
• Received Certificate of Appreciation by US military client (4th Infantry Division) for professionalism and management skills of interpreters.
• Recognized for delivering Subject Matter Expertise to 4th Infantry Division Soldiers in preparation for deployment to Afghanistan.
General Dynamics; Daleville, AL United States 09/2009 – 02/2010 Hours Per Week: 60
SERE Instructor
Planned, organized, directed and conducted Survive, Evade, Resist and Escape (SERE) training Activities in support of US Army obligations. Assisted in the development and instruction of ground and air infiltration techniques; patrolling, survival and evasion, weapons, Code of Conduct and other special area curricula, programs and training. Performed and instructed in classroom, laboratory and operations environments to ensure student mastery of course objectives using lecture, demonstration and guided hands-on instructional methodologies. Developed curriculum and facilitated courses utilizing personalized lesson plans. Continually evaluated quality and effectiveness of course material and updated lesson plans and associated course materials on a continuous basis to incorporate updated policy, procedures and changes within the real-time operational environment. Dynacorp; Bagdad, Iraq
09/2008 – 09/2009
Hours per week: 168
Training Instructor/Security Representative
Handpicked to serve as a Security Representative on a Quick Reaction Force (QRF) and provided emergency backup for personal security defense (PSD) teams (IED, ambush, firefight, etc.) Managed, trained and mentored a team of Us training coordinators on duties, responsibilities, weapons safety and rules of engagement. Certified and qualified incoming Dynacorp personal on weapon systems
(M9, M249 SAW and M-4), IAW the US State Department policies. Ensured team compliance with established standard procedures, government regulations, contractual requirements, directives and policies of Dynacorp. Trained US civilian police and border enforcement agents on current Iraqi policy regarding status of forces agreement (SOFA) for US contractors. Designed, developed and delivered training curriculum for 250+ employees on safety issues, local conditions, cultural awareness and Dynacorp ethics standards.
Accomplishments:
• Designed and instituted US State Department training course for new-hire security members
• Coordinated and delivered professional training for Dynacorp employees
• Maintained 100% accountability of approximately $500,000 in export control weapons assets. Army National Guard, 5-19th Group; Watkins,
CO 01/2008 – 09/2008
Hours per week: 40
Training Instructor
Supervisor: Sgt Halloway 720-***-****)
Okay to contact this Supervisor: Yes
Mobilized by unit to conduct cultural awareness classes for military members preparing for deployment to Iraq. Conducted a 10 day course for a student base of up to 30 personnel. Developed course curriculum and lesson plans. Presented information, using a variety of instructional techniques and formats such as role playing, simulations, team exercised, group discussions, videos and lectures. Measured course effectiveness through the use of student critiques which were consistently above standards.
SMI International
Fort Carson, CO United States
09/2007 - 01/2008
Hours per week: 40
Telecommunications Specialist
Supervisor: Joseph Burns 716-***-****)
Okay to contact this Supervisor: Yes
Provided technical and non-technical support of voice and data connections and communication systems to include telecommunication equipment and video teleconference communication systems. Served as an expert on any voice and data integration issues with Remedy work order requests and help desk trouble tickets. Responded to and ensured complete resolution to voice and data trouble tickets and work orders. Maintained, installed, removed, and relocated telephone service lines, video teleconference systems and customer workstations. Installation, removal, and relocation includes all connectors, terminators, and removal of all unused cable including copper, coaxial, and fiber optic cable associated with the administrative telephone system and computer systems. Restored cable cuts, inspected, repaired, and replaced pedestals.
Gathered data for change requests and trouble tickets in the trouble ticket database which is Remedy Action Request System. Maintained and updated database to include physical location and status of telephone lines for emergency 911 response purposes. Performed emergency work requests. Performed administrative, operational, maintenance functions required for the telephone equipment and data circuit connections in the digital central office.
Department of State - Contracting Security Companies Iraq 02/2006 - 09/2007 Hours per week: 72
Personal Security Specialist
Supervisor: Steve Scales 813-***-****)
Okay to contact this Supervisor: Yes
During this timeframe, I worked for two contracting agencies and performed Department of State Security Services. The companies were Cochise Consulting (Feb-Nov 06) and Trinity (Jan-Sep 07). Served in Iraq and performed both Security for military and civilian dignitaries and trained Iraqi. National Guard on military procedures and security. Initially assigned as a Driver and then progressed to Assistant Team Leader Position.
Security Operations: Performed Personal Security Protection for U.S. citizens and high ranking officials which provided for the safety and transportation of officials. Conducted reconnaissance prior to transporting officials to identify Improvised Explosive Devices and other security risks and developed revised transportation plans to minimize risks. Participated in five vehicle convoys to transport officials. Set-up and maintained security at meeting and operational destinations. Selected to perform duties as the Assistant Team Leader. Remained at the base camp and provided the communication link between the convoy operators. Received field communications from all vehicles and consolidated information to gain a comprehensive sense of convoys risks. Entrusted upon with making critical decisions to call back or reroute convoys to minimize threats to officials. Security operations resulted in 100% safety of officials being transported and under security support. Training Operations: Charged to develop a training curriculum to facilitate instruction to the Iraqi Military Personnel which provided both academic and hands-on training necessary to establish a viable security program. Overcame language barriers while providing training to up to 600 Iraqi officials. Training topics included weapons handling and qualifications, set-up and execution of personnel identification and vehicle searches, interrogation procedures of suspect insurgents, and detainee procedures and confiscation of authorized contraband. Training proved so successful that the Iraqi officials now manage their own schoolhouse and independently provide for the safety of their military and dignitary officials.
General Dynamics: Fort Carson, CO United States
09/2003 – 02/2006
Hours Per Week: 40
Military Instructor/Observer Controller and Evaluator Supervisor: E Rivera 719-***-****)
Created daily tactical training plan on military weapons ranges. Planned, organized and controlled the daily activities within a simulated environment. Trained, mentored and evaluated senior enlisted and officers, during intensive field exercises in a preparation for Iraq and Afghanistan deployments. Instructed infantry combat skills to include defensive combat driving techniques, reaction to IED, mount and dismount drills under fire and convoy live fire drills. Instructed and advised joint military students on mission planning in accordance with military training doctrine. Accomplishments:
• Awarded a certificate of appreciation by the US Army for outstanding service as a combat instructor in a joint sourcing training oversight that trained over 500 military personnel in preparation for Operation Iraqi Freedom
Wrote and developed SOP’s for weapons training for the following weapon systems (50 cal., Mark 19,240B, M-249 SAW, M-16A2 and M-4).
Developed and implemented force protection programs to include check point security measures, scan personnel utilizing hand held metal detectors, pass and ID entry control points, protective security and detainee operations.
Qwest
Flagstaff, AZ United States
03/1999 - 09/2003
Hours per week: 40
Installation Maintenance Technician
Supervisor: Mr. Blake 602-***-****)
Okay to contact this Supervisor: Yes
Originally hired on with Qwest as a Cable Technician and progressed maintenance position. Gained proficiency and ability to understand and follow technical instructions relating to the installation,maintenance and repair of the following: VOIP, Multiplexers, Fiber Muxes, Modems, Orion voice Switch (DRCS), analog telephony systems and Distribution Wire Frame. Worked in collaboration with state and federal agencies.
Cable Technician: Ensured proper conductivity from the central office frame to the workout terminal. Installed cable for new subdivisions “A-count.” Identified cable faults and distances by using 965 DSP. Used engineering plats to translate fault distance into cable location and direction; and strapped cable pairs to pin-point the fault. Used cable locator to find specific buried cable, cut sheath back, half tapped cable from one bad section to the other bad section using a 710 splicing or a 5 pair then colon close cable. Ensured new number hookups. Troubleshot cable faults by using side-kick at the cross-box to determine if the cable was good from the Central Office to the cross-box, ensured that the signal was transmitting on the assigned pair; and programmed the customer’s new number. Assured dial tone by using a side-kick from the cross-box to the residence to confirm dial tone. Responsible for repairing or drying cable pairs in underground manholes. Drove repair by reading engineering plats for outside plant, repair cut cable PIC, PULP, and other cable types. Rehab old facilities and damaged Telco structures, splicing in 49A, and other kind of fix count terminals.
Installation Maintenance: Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools. Tested repaired, newly installed, or updated equipment to ensure that it functioned properly and conforms to specifications, using test equipment and observation. Gained proper certifications and drove crew trucks to and from work areas. Inspected equipment on a regular basis in order to ensure proper functioning. Repaired and replaced faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment. Removed and re-established connections in order to change circuit layouts, following work orders or diagrams. Demonstrated equipment to customers and explained how it is to be used, and responded to any inquiries or complaints in a professional and highly effective manner. Analyzed test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods. Adjusted or modified equipment to enhance equipment performance or to respond to Customer requests. Conducted testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems.
Education:
Goodrich High School Goodrich, MI United States
High School or equivalent 06/1987
Bob Jones University Greenville, SC United States
Some College Coursework Completed
Credits Earned: 36 Semester hours
Job Related Training:
Certified Instructor, US Army and Dynacorp
Transmission & Noise Mitigation
Certification - Advanced Cable Splicing, Qwest
Certification – Cable Repair, Qwest
Certification – Cable Transmission Fundamentals, Qwest Certification – Fault Locating, Qwest
Certification – Installation and Repair, Qwest
Certification – Pole Climbing, Qwest
Certification – Aloft From Ladders, Qwest
Certification – Bucket Truck, Qwest
Certification – OSHA Regulations and Safety Procedures (Manhole, Excavation), Qwest/OSHA Assaultman Course Weapons Course, USMC
Military Operation Urban Terrain, USMC
Rock Package, USMC Mountain Climbing School
Winter Survival Course, USMC
Under Water Demolition, USMC
Jungle Survival Training, USMC
Primary Marksmanship Instructor Advanced Marksmanship, USMC Infantry Squad Leader, USMC
Range Safety Course
Combat Life Saver Course
Weapons System Instructor Course
Personal Security Course, High Desert Special Operations Center Driver Defense Course, High Desert Special Operations Center Qualified/Instruct on Weapons Systems DynCorp (M-9, M-16A2, M-4, M-249, M-240B) Language Skills:
Language: English
Spoken Advanced
Written Advanced
Read Advanced
References:
• Ed Rivera U.S. Army
Logistic Planner
Joseph Burns
Department of The Air
Force IT SPECIALIST
************@*****.*** Indicates professional reference
Additional Information:
Effective Communicator
Time management
Problem-solving
Installation and Maintenance
Self-motivated
Customer Service
Managing competing priorities
Cable Repair
AC/DC certified
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