Janet Carter

Collector/Customer Service

Floyds Knobs, IN 47119

adzenc@r.postjobfree.com

+1-812-***-****

To obtain a challenging position with financial, insurance or medical institution. Talent collecting high risk accounts, promoting company goodwill with customer service expertise.10 years medical collections. Goal-oriented, results driven.

Authorized to work in the US for any employer

Work Experience

Senior Collector

KY Higher Education Student Loan Corporation - Louisville, KY September 2011 to March 2022

Telephone/dialer(Octavia System) from 270 days to third party delinquency. Excel in negotiation skills, awarded 1st place in 3rd party regional collection 2013. 2018 -Awarded Dept Recovery 1st place annual award of 22 collectors, collecting 3.9 million . Feb. 2018, collector of month August 2020, collector of the month.

Successful in negotiating large balance settlements. 1st 6 months of employment was collector of month several times, was promoted to 3rd party collection team. Commercial Collector

Caine & Weiner - Louisville, KY

August 2007 to August 2011

Telephone collections of 3rd Party Collections, high balance commercial accounts, along with retail mortgage loans, payoff balances, nsf check last payment. Was awarded to the Presidents' Circle, collecting $30,000 in fees for the Kentucky Office, record still stands. Expertise in obtaining immediate payments, ranking at the top 10 of all offices combined. Workload 300-700 counts monthly, view credit reports in determining ability to repay. Skiptracing performed, using Lexis Nexis, Argali. Cubs Data System, dialer and direct dial calls.

Collector

Commercial Services Group - Louisville, KY

December 2003 to February 2007

Collected high risk/large balances credit card, auto loans, etc in a charge off status from original creditor via telephone, credit report, Lexis Nexus, Argali, etc skip tracing. Collected mortgage, medical/ambulance accounts. Special skill in negotiating successful settlements upon 1st contact. Senior Collector

Greentree Financial - Duluth, GA

February 2000 to November 2003

Call center environment, queue assignment 1800 accts per month, ranging from 30days-to repossession status, mobile home mortgages. Standard of 18 accounts per hour, with quality assurance monitoring, portfolio outstanding 73 million, with delinquency approximately 13 million, goal set 1.7 million. Performing inbound and outbound calls to achieve results, with some skiptracing. Assistant Manager & Collector

National Action Financial Services

September 1994 to January 2000

Supervised staff of 15-20 collectors, motivated to perform at a high level of performance, calls and dollars collected per hour, accounts high-risk credit card accounts. Performed as collector 3 yrs prior to managerial position, achieving performance records within the company and client, as well. Financial Counselor/Collection Supervisor

Dunwoody Medical Center - Dunwoody, GA

November 1988 to May 1994

Performed as a self-pay financial counselor, reviewing inpatient & outpatient procedures, setting up

& collecting same day payment via credit card, cash, check. Collected $60,000 pay within 2 hours of request. Also, supervised 10 employees, self pay, insurance follow up, cashier, to insure a high level of performance of dollars collected on a timely basis. Collector

Fulton DeKalb Collection Services - Atlanta, GA

November 1987 to November 1988

Collection agency medical collector, outbound, inbound calls, some skip tracing, setting arrangement, special talent of urgency in obtaining payments.

Collector

AssetCare fka Creditors Mercantile, Inc - Atlanta, GA May 1987 to October 1987

International collector, collection agency environment, collecting medical accounts, able to collect on overseas accounts as well as local, sense of urgency, able to obtain pay immediately, high level of trust incorporated with customers to obtain pay.

Collection Manager

Borg-Warner Insurance - Atlanta, GA

July 1983 to April 1987

Commercial accounts, collecting insurance premiums from companies, contacting accounts payable, cancelling insurance, and following up with carriers for return premiums. Performed all collection functions, solely, reduced delinquency from a 5%, to 2.5, eventually to a 1.2. Customer service with clients, superior rating at all times.

Education

Real Estate License in Real Estate

Ivy Tech Community College - Sellersburg, IN

January 2004 to May 2004

Attended in Business

Brevard Community College - Cocoa, FL

January 1981 to January 1983

Attended in Sociology

Indiana University Southeast - New Albany, IN

January 1974 to January 1979

Skills

• Medical Collection (10+ years)

• Accounts Receivable (10+ years)

• Negotiation (10+ years)

• Insurance Verification (10+ years)

• Cold Calling (10+ years)

Assessments

Verbal communication — Familiar

April 2022

Speaking clearly, correctly, and concisely

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS: Skill Name Skill Level Last Used/Experience EXCELLENT COMMUNICATION SKILLS WITH CUSTOMERS Expert Currently used 40 years ADDITIONAL

INFORMATION:

quality assurance and high achievement recognition with companies I have been employed with, customer satisfaction A+.

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