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Customer Service Social Media

Location:
Roseville, CA
Posted:
September 01, 2023

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Resume:

Marissa Hicks

Homecare provider

Antioch, CA ****1

adzems@r.postjobfree.com

+1-415-***-****

1. Assisting with personal care: bathing and grooming, dressing, toileting, and exercise. Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands. General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine.

Willing to relocate to: Brentwood, CA - Antioch, CA - Stockton, CA Authorized to work in the US for any employer

Work Experience

PCA Personal Care Assistant

In Home Support Services (IHSS) - Antioch, CA

June 2014 to Present

1. assist/meds,

2. assist with bathing dressing,

3. monitor health conditions

4. in charge of charting conditions decline

5. driving patients to doctor appts

6. housekeeping

7. providing the best care and respecting their privacy Non-Profit Representative

choices we make - Oakland, CA

February 2018 to May 2020

1. in charge of scouting and promoting company

2. doing intakes with different clients

3. in charge of organization meetings

4. performing follow up calls

5. calling and keeping in touch with churches and the community. 6. intake/

7. in touch with law enforcement and organizing nonprofit funding and entertainment for outreach programs

8. being the best outreach assistant and always cross-training learning and being a public spokesman for nonprofits.

Customer Service Representative

we care connect - Discovery Bay, CA

January 2013 to January 2017

1. In charge of ordering inventory

2. follow up calls with clients internationally

3. in charge of training new hires

4. in charge of handling bank transfers

5. organizing meetings

6. in charge of scheduling

7. in charge of groups and non profit organizations 8. giving the best customer service

Education

Master's degree in Social Work

university of nevada - Reno, NV

August 2000 to May 2007

Associate's degree

Skills

• Grant writing (2 years)

• Organizational skills

• Leadership (5 years)

• Non-profit accounting (5 years)

• Social Work

• Case Management

• Individual / Group Counseling

• Crisis Intervention (5 years)

• Mental Health Counseling

• Microsoft Word

• Project Management (1 year)

• Driving (5 years)

• Behavioral Health

• Microsoft Excel

• Microsoft Powerpoint

• Sanitation (5 years)

• Cooking (10+ years)

• Hotel experience

• Front desk

• Care plans

• Senior care

• iOS

• Sales

• Spanish

• Bilingual

• Email marketing

• Content marketing

• Social media marketing

• Salesforce Marketing Cloud

• Social media management

• English

• Communication skills

• Addiction Counseling

• Group Therapy (2 years)

• Hospital Experience

• Developmental Disabilities Experience

• Digital Marketing

• Google Analytics

• Autism Experience

• Behavioral Therapy

• Branding

• Customer service

• Classroom experience

• Multilingual

• Experience with children

• Research

• Software development

• C++

• Java

• System design

• Python

• Search Engine Optimization (SEO)

• Applied Behavior Analysis

• Intake Experience

• Content Development

• JavaScript

• Child & Family Counseling

• Blogging

• Content Creation

Certifications and Licenses

CNA

CPR Certification

First Aid Certification

State Tested Nursing Assistant

AED Certification

QMHP Certification

QIDP Certification

BLS Certification

CPR Certification

CNA

First Aid Certification

State Tested Nursing Assistant

BLS Certification



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