Customer Service Data Entry
Resume:
Charmika Morton
Chicago IL, *****
**************@*****.***
Work Experience:
Brainbox Learning Academy (May2017- October 2018)
Role: Camp Counselor plan and oversees camper activities, ensures camper safety, and monitors their activities, supervise campers during meals work one on one with campers. Interacting with the parents making sure that know what is going in their child’s day at the camp. May perform clerical task filling, record keeping etc.
Leadership experience:
Mikva Challenge (September 2020-Janurary 2020)
Role: youth counselor helping young people become a part of the solution in school and their community, help young people stand up against topics such bullying, education, and gang violence. instructed students individually and in groups using various methods such as lectures, discussions, and demonstration.
Volunteer Experience:
Leukemia and Lymphoma Society
Role: Society’s office of public policy and advocates
Duties included: Providing policy makers with the information and inspiration they need to improve access to care for all patients. Support a policy agenda aimed at accelerating the development of new treatments for cancer and breaking down the barriers to care that patients often encounter.
Internship Experience:
Excelerate ( August 7, 2023-September 7, 2023)
Role: Healthcare Consultant
Duties included: Assessing the physical and mental health care needs of young adults and
propose to the partners the necessary resources.
Learn to conduct a needs assessment and aligning strategies with national health
priorities like Healthy People 2030
Develop and test quantitative and qualitative methods for collecting data.
Create and maintain the high quality of deliverables required and adhere to the
deadlines for those deliverables.
Elite staffing:
Data entry clerk: (February 2021-March-2022)
Transferring data from paper into computer files or database system
Typing in data provided directly from customers. Creating spreadsheets with large numbers of figures without mistakes
Update, manage, and organize internal files and documents like handbooks, operations manuals, and reports
Maintain customer accounts
Scan and organize documents for filing purposes
Process and update sales invoices
Identify and correct data entry errors
Perform general office duties like filing documents, answering phones, and ordering supplies
Hospital Volunteer Intern:
Access Grand Health Clinic: May- December (2022)
provide excellent customer service; keep patients informed about delays; escort patients to corresponding waiting areas; provide pre-appointment informative phone calls to patients; and contact patients to follow-up on their visit. Helped with office tasks including taking messages, scanning documents, and answering phone inquiries.
Adhered to procedures and instructions to maintain safety.
Trained and prepared to assist in emergency situations.
Customer Service Skills: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customer
Data entry skills:
Attention to detail
Excellent typing and computer skills
Strong organizational skills
Knowledge of Microsoft Office and Excel Customer service skills
The ability to use email in a professional setting
Education:
John hope college prep
High school diploma 2009-2013
St Augustine College
Respiratory therapy program
January 2021-2025
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