Joel Herrera

SUMMARY:

Experienced and results-driven Digital Transformation Strategist, Technical Project Manager, Business Analyst, Agile Coach, Scrum Master, and QA Lead with over 15 years of demonstrated success in driving digital transformation initiatives, managing complex technical projects, and leading cross-functional teams. Proven track record of delivering projects on time, within budget, and to the highest quality standards. Proficient in managing complex technical projects, ensuring timely delivery and adherence to quality standards. Skilled in gathering and analyzing requirements, creating comprehensive documentation, and facilitating effective communication between development teams and stakeholders. Experienced in driving digital transformation initiatives, implementing innovative technologies, and leading organizational changes. Deep understanding of Agile methodologies such as Scrum and Kanban, applying them to enhance project delivery and foster continuous improvement. Proven track record in successfully implementing multiple ERP systems and executing seamless data migration initiatives. Proficient in analyzing data, identifying insights, and making informed decisions to drive business outcomes. Experienced in managing user accounts, customizing workflows, integrating with other tools, and maintaining overall system health.

Highlights:

Led digital transformation initiatives.

Adept at managing resources effectively, ensuring project completion within set constraints.

Utilized Jira Service Desk and ServiceNow to streamline request handling, work prioritization, and progress tracking, resulting in enhanced efficiency and team collaboration.

Developed and executed comprehensive digital roadmaps, incorporating innovative technologies, process improvements, and organizational changes, driving long-term success.

Architected e-commerce omnichannel solutions and integrated card payment gateways

Collaborated closely with senior leaders across diverse business units to align digital strategy with company-wide goals and objectives, ensuring a unified approach and maximum impact.

Project Management and Agile Proficiency:

Extensive experience in managing complex Agile and Waterfall projects, consistently delivering projects on time and meeting high-quality standards.

Proven expertise in project management, business analysis, and process improvement, driving successful outcomes and operational excellence.

Successfully led the implementation of multiple ERP systems and executed seamless data migration initiatives, ensuring minimal disruption and optimized performance.

Deep understanding of Agile methodologies, Scrum, and Kanban, leveraging these approaches to enhance project delivery and foster continuous improvement.

Highly skilled in gathering and analyzing requirements, developing comprehensive documentation, and facilitating effective communication between development teams and business stakeholders.

Recognized for coaching and mentoring teams on Agile best practices, driving individual and team growth, and elevating overall performance.

Implemented impactful training programs, resulting in increased productivity, improved job satisfaction, and heightened skill development among team members.

Technical Skills:

Digital transformation strategy development and implementation

Agile project management and Scrum methodologies

ERP systems implementation (SAP and IFS)

Quality assurance and testing leadership

Data analysis

Database management and architecture

Proficiency in project management tools (Jira/Confluence, Azure DevOps, etc.)

Knowledge of software development methodologies (Waterfall, DevOps)

Test automation frameworks and Robotic Process Automation (RPA) platforms

Bot deployment and monitoring

Programming languages (Python, Java, C#)

Cloud computing platforms (AWS, Azure, Google Cloud)

CI/CD tools (Jenkins, Travis, GitLab, Selenium Grid)

Shell scripting

eCommerce B2C and B2B

Test management tools (Zephyr, TestNG, Cucumber, qTest, Selenium)

SQL and database technologies (MySQL, MongoDB, SQL Server)

Containerization and orchestration technologies (Docker, Kubernetes)

ERP systems (IFS Applications 10, IFS Cloud Aurora, SAP Systems)

Interpersonal Skills:

Leadership: Demonstrated ability to lead cross-functional teams, build and motivate high-performing teams, and drive successful outcomes.

Communication: Strong communication and interpersonal skills, effectively conveying ideas, collaborating with stakeholders, and fostering productive relationships.

Strategic Thinking: Ability to think strategically, identify opportunities for improvement, and develop and execute effective plans to drive digital transformation.

Problem-solving: Skilled in analyzing complex problems, identifying root causes, and implementing effective solutions.

Adaptability: Flexible and adaptable in dynamic environments, able to quickly respond to changing priorities and requirements.

Teamwork: Proven track record of collaborating closely with diverse stakeholders, fostering team collaboration, and aligning efforts towards shared goals.

Coaching and Mentoring: Experienced in coaching and mentoring teams, promoting professional growth and development, and enhancing overall performance.

Bilingual in English and Spanish (native speaker). Fluent reading, writing, and verbal communication skills in both languages

I am always eager to learn new technologies and tools and can quickly adapt to new environments and requirements. My strong technical skills and experience in Agile project management and digital transformation strategy make me an asset to any organization. I have experience in various industries such as Construction, Telecom including Operations Support Systems and Business Support Systems (OSS/BSS), Finance, Logistics, Retail, Hospitality, Health, Travel, Insurance, Media, and Chemical.

PROFESSIONAL EXPERIENCE:

RSM US / CONTINGENT CREW 7/21-Present

ERP Project Manager / Functional Lead:

Review and analyze IFS implementation lifecycle documents, such as Business Process Documents, Configuration Design Specification, and Technical & Functional Design Specs.

Define the Program Quality Engineering Strategy and maintain the traceability matrix to ensure comprehensive coverage of requirements in design documents and testing.

Participate in implementing and integrating payroll with ERP systems, analyzing business requirements, configuring ERP systems, and managing payroll data.

Define Future State Target Operating Models (TOMs) for functional areas, including Finance and Accounting, Project Management, Service Management, Sales and CRM, HR and Payroll, and Operations.

Collaborate with cross-functional teams to ensure successful ERP and payroll system implementations.

Conduct end-user training sessions and provide post-implementation support for a smooth transition to the new system.

Support release management activities and integrate Jira with other tools and applications.

Participate in Jira's solution development specifications, prototype confirmation, and management of the IFS Implementation Program RAID items (Risks, Actions, Issues, and Decisions).

Plan, deploy, and manage multiple testing efforts for business processes and procedures to facilitate digital transformation.

Provide post-implementation support, plan roll-outs, and participate in Hypercare team activities.

Work closely with stakeholders to identify requirements, define plans, and manage risks and issues.

Monitor project progress, and manage budgets, resources, and timelines using project management tools like JIRA.

Coordinate project communication and reporting with stakeholders at various levels, including executive leadership.

Participate in Cut-Over and Readiness testing and collaborate with stream leads, program leadership, and client sponsors.

Lead, coach, and advise the project team on best testing practices and prioritize tasks within production timelines.

Understand business requirements and map them to ERP functionalities for fit-gap analysis.

Ensure business requirements are traced and linked to TOMs and ERP solution prototypes.

Communicate effectively with business stakeholders.

Jira Administrator:

Manage test cases and test cycles, maintaining an up-to-date library of test cases using Jira/Zephyr.

Review executed test reports and defects for proper documentation and ensure appropriate revision and approval of impacted documents in the release management process.

Assist in preparing Quality Assurance support documentation, including Work Instructions and training materials.

Identify, report, and manage errors or issues using Jira and Zephyr during the development and testing of the IFS solution.

Maintain day-to-day activities status tracker and perform Root Cause Analysis if recurring issues are found in the documents.

Lead the planning and execution of testing plans for each functional area, including UAT test cases and plans, and report test results.

Provide training on QA technical skills and best practices to testers.

Data Migration and Integration Specialist:

Define Data Migration Scope, cleansing, and harmonization from multiple legacy sources in different testing environments.

Specify and test Configurations, Reports, Interfaces, and Modifications (CRIM) based on TOMs.

Assist with data migration, system integration, and functional requirements workstreams.

Manage and participate in ERP API testing, Data Migration ETL testing, System Integration Testing (SIT), Regression, and User Acceptance Testing (UAT) efforts.

Atzilutech – Miami, FL, 1/20 – 6/21

Agile Project Management / Business Analysis:

●Collected and analyzed project business requirements, effectively transferring them to development teams.

●Evaluated consistency and importance of different BI data against needs to determine optimal courses of action.

●Mapped current business and operational processes and offered recommendations for product improvement.

●Conducted technical analysis, including discovery, gathering, and writing of requirements as user stories.

Agile Coaching / Scrum Adoption:

●Helped employees and stakeholders understand and enact Agile, Scrum, Kanban, SAFe, and DevOps methodologies.

●Led and coached the organization in its Scrum adoption.

●Product Management:

●Managed concept-to-launch of end-to-end software solution enabling real-time online customer transactions.

●Developed a deep understanding of the business objectives of internal and external stakeholders.

●Evangelized the product vision and build trust by maintaining an accurate and achievable roadmap.

●Guided the strategy, execution, and user insights of complex cloud products and oversaw cross-functional teams.

●Data Visualization and Business Intelligence:

●Developed and maintained standardized reports, dashboards, and portals utilizing Business Intelligence (BI) tools.

●Conducted data visualization with Power BI, integrating unrelated data sources.

Release Management and Deployment:

●Managed product increments and release management in the CI/CD pipeline.

●Managed the deployment of multi-cloud agnostic automation (Azure / AWS / GCP).

Network and DevOps Management:

●Managed work streams using Kanban with Azure DevOps (VSTS/TFS) tools for full-stack integration of enterprise network components and multi-cloud management.

●Simplified existing networks as Infrastructures as Code (IaC) using service catalogs, health checks, network interfaces, and segmentation rules.

●Led large teams of network and DevOps engineers to integrate service mesh solutions.

Stakeholder Management and Communication:

●Acted as the primary customer contact to establish key stakeholder requirements and project objectives.

●Met with stakeholders to make communication easy and transparent regarding project issues.

Program Management:

●Organized programs and activities based on the mission and goals of the organization.

●Managed the deployment of multi-cloud agnostic automation (Azure / AWS / GCP).

●Managed, monitored, and improved Microsoft SQL Server Analysis Services environments, including ongoing changes and active product backlogs.

Verizon Wireless/Wireline – Tampa, FL 3/19 – 9/19

Agile DevOps Project Manager/Business Analyst/Program Manager

Agile DevOps Project Management:

●Managed multiple onshore and offshore SAFe Agile Release Trains (ARTs) and individual Scrum teams simultaneously.

●Evangelized Ranorex (RPA) capabilities and benefits across the organization, identifying new use cases, and building business case for enterprise-wide scale up.

●Implemented Robotic Process Automation (RPA) to streamline key finance processes, including account payable invoice processing, monthly reconciliation, and report generation.

●Interfaced with multiple teams and reported data to Senior Verizon Management and Executives.

●Managed, planned, scheduled, and controlled software builds through different stages and environments, including testing and deploying software releases for Operations Support Systems and Business Support Systems (OSS/BSS).

●Participated in defining project roadmaps, Epics, Features, and Stories at iteration planning events.

●Managed product increments and release management in the CI/CD pipeline.

●Ensured project epics, features, and testing scope were understood by the Scrum teams.

●Inspected progress toward the SAFe PI and sprint goals and reviewed how multiple metrics were trending toward completing the work in the PI and sprint backlogs.

●Helped employees and stakeholders understand and enact Agile Quality Engineering (QE) in the SAFe and Scrum frameworks.

●Caused change that increased the productivity of the Scrum Team.

●Worked with other Project Managers, Development, and QE Leads to increase the effectiveness of the application of SAFe and Scrum in the organization, ensuring products met acceptance criteria sufficient for release.

●Established a robust communication strategy for the entire project.

Business Analysis and Requirements Management:

●Collected and analyzed project business requirements and transferred them to development teams.

●Conducted technical analysis, including discovery, gathering, and writing of requirements as user stories.

●Managed user stories for development, testing, and product increment.

●Analyzed, negotiated, structured, prepared, and presented risk and analysis.

●Created test plans and progression and regression test suites for manual and automated scripts based on requirements.

●Performed complex data mapping, extraction, and migration using MySQL and MS SQL Server 2008 R2.

Quality Assurance and Testing:

●Test case review, testing, and automation in collaboration with Business, Development, Quality Engineering, and DevOps operations.

●Continuous Testing using GitHub CI/CD and Jira/Zephyr.

●Managed SAFe teams of quality engineers testing service-oriented architectures and representational state transfers using SoapUI, including web service inspection, invoking, development, simulation and mocking, functional testing, load, and acceptance testing.

Program Management:

●Managed multiple end-to-end projects, including execution, monitoring, and controlling.

●Managed multiple teams with a diverse array of talents and responsibilities.

●Led identification, categorization, prioritization, and mitigation of risks.

●Established a strong communication channel for the entire project.

●Worked closely with senior managers of the content management teams, communicating issues and roadblocks about team projects and procedures.

●Cloud Deployment and Infrastructure:

●Designed, configured, and deployed Microsoft Azure and AWS for a multitude of applications utilizing the Azure stack, focusing on high availability, fault tolerance, and auto-scaling.

Atzilutech – Miami, FL 3/18 – 12/18

Agile IT Business Analyst / Technical Project Manager / E-commerce Omnichannel Architect / Product Owner / Scrum Master

Business Analysis and Requirements Management:

●Performed discovery and requirements elicitation, wrote business, system, functional, and non-functional requirements, use cases, sequential diagrams, mockups, wireframes, and test cases.

●Analyzed end-to-end test scenarios using interviews, surveys, client site visits, business process descriptions, use cases, scenarios, and task and workflow analysis within a Magento Scrum team.

●Translated high-level business requirements into functional and technical specifications.

●Ensured that goals, scope, and product domain were understood by everyone on the Scrum Team.

●Supported the education and training of end users to increase proficiency and adoption of implemented solutions.

●Created and maintained business processes, requirements, and functional specification Agile documentation.

Project Management and Leadership:

●Developed project plans outlining scope, timeline, budget, and resources for ERP SAP system implementation.

●Led a team of developers, analysts, and IT professionals involved in the project.

●Coordinated with external vendors to ensure correct and timely implementation of the ERP system.

●Identified and mitigated risks impacting project success.

●Supervised testing and deployment of the ERP system, ensuring quality standards were met.

●Provided training and ongoing support to end users for effective system usage.

●Managed project risk and critical paths successfully.

●Played a leadership role, providing quality support to the team during project bottlenecks.

●Worked closely with team members and management, communicating project issues and roadblocks.

Testing and Quality Assurance:

●Created test plans, test suites, and test scripts for multiple SIT and UAT phases.

●Designed, wrote, and implemented complex testing SQL queries and reports.

●Inspected progress toward the Sprint Goal and reviewed progress in the Sprint Backlog.

●Facilitated risk discovery and assisted teams in effective risk mitigation.

●Ensured requirements, features, and user stories were properly aligned.

●Supported continuous improvement by facilitating Scrum events and promoting Scrum practices and values.

●Collaborated with Project Managers, Agile Scrum Masters, and stakeholders to fulfill the product vision and timeline.

E-commerce Omnichannel Architecture and Technical Expertise:

●Conducted enterprise system integration and end-to-end testing of large Magento e-commerce websites into SAP.

●Customize the Magento checkout process using a card payment gateway to align with business requirements and optimize the user experience

●Managed and maintained Microsoft SQL Server Analysis Services Cubes.

●Designed Microsoft SQL Integration Services objects for data gathering, manipulation, and loading.

●Managed software builds, testing, and deployment through different stages and environments.

●Audited and evaluated multiple databases and recommended changes.

●Performed complex data mapping and migration using MySQL, MS SQL Server 2008, and SAP.

U.S. DEVCO – Miami, FL 7/12 – 2/18

Project Manager / Technical Business Analyst / eCommerce Consultant / Product Owner / Scrum Master

Business Analysis and Requirements Management:

●Gathered functional requirements for Scrum teams working on large integrations.

●Conducted requirements gathering using interviews, document analysis, workshops, surveys, site visits, use cases, wireframes, mockups, and test scenarios.

●Evaluated information from multiple sources, decomposed high-level information into details, and distinguished user requests from underlying needs.

●Developed enterprise-wide requirements and translated them into technical specifications.

●Identified important requirements not actively represented by stakeholders.

●Developed user documentation and conducted training as required.

●Analyzed problems and escalated issues promptly for resolution.

Project Management and Leadership:

●Worked with clients of all sizes, focusing on eCommerce technologies, user experience (UX), strategy, and customer acquisition.

●Mentored software delivery teams in Waterfall and Agile projects.

●Completed eCommerce project specifications for Magento merchants and validated against Magento Solution Providers.

●Managed QA in Agile teams to write and review test cases against acceptance criteria.

●Developed work estimates for content management implementations during the sales cycle.

●Managed data migration projects for Visual FoxPro, MS Access, MS SQL Server, and .NET.

●Managed several Data Science, Internet of Things (IoT), Artificial Intelligence (AI), and Machine Learning (ML) projects.

●Participated in software rollouts and release management of applications.

●Liaised between business units, technology teams, and support teams.

●Maintained and enhanced technical skills through training.

Scrum Master and Agile Facilitation:

●Promoted and supported the Scrum process, ensuring understanding of Scrum theory, practices, rules, and values.

●Coached the Development Team in self-organization and cross-functionality.

●Helped the Development Team create high-value products.

●Facilitated Scrum events and attended Scrum of Scrum forums.

●Collaborated with key stakeholders to elicit and define features, user stories, and acceptance criteria.

●Groomed the product backlog and managed QA in Agile teams.

●Provided support to the Product Owner to maximize the value of the product.

●Assisted with Agile stakeholder context analyses.

Data Analysis and Visualization:

●Created business insights and performed data visualization using SQL queries.

●Applied SQL in data collection, analysis, and reporting.

●Generated optimized database designs for scalability and performance.

●Developed complex cross-tabulation reports and graphs.

●Redesigned existing databases to improve efficiency and compliance.

Software Development and Integration:

●Worked on system integration, re-platforming, and UX business analysis of Magento stores.

●Developed code, performed unit testing, and deployed web applications.

●Managed data migration and data mapping.

●Conducted technical analysis and requirements gathering.

●Designed and developed architecture components for web applications.

●Evaluated and documented existing web applications.

●Improved workflow and efficiency of existing programs.

E-commerce and Reporting:

●Delivered real-time reporting on campaigns and utilized CRM programs.

●Developed SQL queries and tested applications for e-commerce omnichannel websites. Points of Sale (POS).

●Delivered data-driven solutions to strengthen sales, loyalty, and retention.

●Utilized full development lifecycle for applications.

EDUCATION:

University of Havana- Havana, Cuba

Master in Computer Science

Bachelor in Computer Science

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