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Basanta Shahi

***** ******* **** *******, **********, MD, 20876: Phone no: 240-***-**** email address: adzel8@r.postjobfree.com

Objective: Sales Consultant,

Education: Bachelor’s degree in business management from Tribhuvan International University of Nepal in 1998.

Dedicated car sales consultant with more than 15 years of experience in the automobile network business Extensive knowledge of parts and products including a diverse range of makes and models. A skilled negotiator who continually transforms leads into customers including a walk-in.

E-commerce prospects. Professional team player willing to assist team members in making sales to reach the business goals of the company. Excellent customer service skills to make buying cars an easier experience for the customers.

Work experiences sales associates develop a relationship with potential customers, which has led to an increase in sales by 10 percent. Follow up on inquiries via email, Facebook, internet forums, and phone calls to ensure customers have all information they need to make an informed purchase.

Negotiate deals on buying and leasing automobiles to the satisfaction of both the customers and dealership with average customer satisfaction of 95 percent.

Educate customers on the features options and packages of a range of makes and models of vehicles to assist them in making a purchase that fits their needs, budget, and lifestyle.

•Skills

•Worked at Walmart as a Cashier for two years.

•Worked for 4 years at 355 Toyota Rockville Md as a sales consultant from 2015 to 2018.

•Worked at home depot (Germantown) as head Cashier from 1019to 2022

•Excellent communication and customer skills to ensure that customers feel comfortable and able to make an informed purchase.

•Extensive knowledge of including the different options and packages allows me to answer a wide range of questions from customers.

•Familiar with basic computer applications as well as accounting soft wear and data user interface and query software.

•Ability to hear and understand the concerns of customers so that they feel comfortable during the buying process.

•Negotiating skills that allow me to find the right deal that meets the needs of both customers and dealers.

•Contacted leads to discuss their vehicle requirements and answer questions and improved rate by 15 percent.

•Scheduled appointments for customers to review potential purchases in person and ensured that they had satisfactory appointments with associates.

•Followed up with customers after purchase to ensure a positive experience and investigated any grievances or other complaints.

•Researched vehicles release to remain up to date on the latest products and trends of customer service representatives and sales associates.

A related car sales consultant

•Handled customer complaints and investigated grievances to improve customer experience and insured retention rates by 20 percent.

•Greeted customers as they entered the dealership and answered questions about options, prices, features, and availability of various vehicles.

•Provided detailed demonstration and functionality test drives.

•Educated customers on leasing and financing options and explained which vehicles fit their budget to reduce the risk of faulty loans.

Achievements:

Received employee of the year a total of two times for selling the highest volume of the car while I was working at 355 Toyota Rockville Maryland USA.

•Special tanning received from japan while working there on their techniques and selling methods.

References:

Tissa Marmande: collogue: Contact no: 240-***-****

Nava Thuladhar: Contact no: 240-***-****

Anish Bahadur: contact no: 240-***-****