SHANNON CARSON

AVAILABLE IMMEDIATELY

Nicholasville, KY 40356

adzel7@r.postjobfree.com

+1-859-***-****

Authorized to work in the US for any employer

Work Experience

Field Specimen Technician LP

Medical Diagnostic Laboratories, LLC - Lexington, KY July 2020 to May 2021

• Prior to shipment, review accuracy of every field on test requisition forms prepared by authorized office personnel to ensure inclusion of information necessary to allow laboratory to process laboratory specimens

• Complete only those fields on the test requisition, if necessary, pertaining to demographic information of patient and physician client

• Maintain a high level of accuracy and confidentiality in completing requisition forms

• Obtain Missing/Invalid information from authorized office personnel upon request.

• Prepare all outgoing Express/Ground specimen packages using online FedEx software applications or via communication with local courier as appropriate.

• Take inventory of specimen and shipping supplies and order when necessary through Corporation Sales Support department

• Perform only those tasks requested by employer not tasks on behalf of the physician’s office

• Perform other job related duties as required

Customer Service Representative

Conduent, LLC (Humana Mail Order Pharmacy) - Lexington, KY October 2019 to July 2020

Answer phones. Assist members with ordering Over the counter products, ordering prescriptions for mail order pharmacy, contact Physicians for expired/no refill prescriptions. Process new prescription estimates and assist members with any other pharmaceutical needs. Customer Service Representative

Lowe's Home Improvement Company - Nicholasville, KY February 2018 to August 2019

Greet customers, respond to the customer inquiries, assist with locating, selecting, demonstrating, preparing and loading merchandise. Distribute and stock merchandise, Mix paint, Cut Blinds, Work the Register and Self Check Out lane, Using the LRT gun process price changes through out the store as needed. Using the Palm Pilot complete IRP's, Open and Close paint machines. Build customer relationships and identifying and resolving the customer needs. Maintain the store to be clean, safe and stocked with products customers need. Being friendly, professional and engaging customers to help with project needs and answer questions. Ensuring merchandise is accurately accounted for, handled and ready for customer pick-up. Engaging in safe work practices and encouraging others to do the same. Listen to customers to help them get all of their supplies to complete their projects. Cycle counts and anything else Mgmt needed.

Administrative Assistant/Receptionist

Modern Property Management, Inc - Lexington, KY

July 2006 to April 2010

Answer telephones, take messages or transfer calls to appropriate department. Process rents from tenants using the Yardi program. Accounts Receivable and Accounts Payable. Assist the Bookkeeper with month to month financials and Year End financials for property owners Payroll, W-2s and 1099's. Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in. Using Quickbooks process billing for maintenance and Payroll. Show properties to potential tenants. Distribute work orders to the appropriate maintenance technicians. Process all completed work orders into Yardi.

Property/Casualty Renewal Underwriter

Risk Placement Services, Inc - Lexington, KY

February 2001 to October 2006

Evaluate the risk for insurance companies. Review the policies for loss, gain, property damage and /or additional business gained.

Bookkeeper

Terminix Pest Control International - Nicholasville, KY October 1992 to July 1998

Answer phones, take complaints from customers and relaying message to the appropriate technician or salesman, schedule inspections for pest services and or termite treatment. Accounts Receivable, Accounts Payable, Process daily pest technician paperwork and take collections and payments. Process bank statements and Bank deposit slips, enter data for Payroll, filing, End of Month Report and budgets to Corporate Office, Schedule pest and termite treatments and inspections, order office supplies and assist Managers in anything needed.

Education

High school or equivalent

Skills

• Customer Service (10+ years)

• Quickbooks (2 years)

• Call Center

• Customer Support

• Accounts Payable

• Accounts Receivable

• Medical collection

• Property Management

• Underwriting

• Office Management

• Yardi

• Clerical experience

• Medical terminology

• Cash handling

• Communication skills

• Organizational skills

• Microsoft Outlook

• Math

• Banking

• Bookkeeping

• Fair Housing regulations

• Computer skills

• Payroll

• Field Specimen Technician (Less than 1 year)

• Accounting

Languages

• English - Expert

Certifications and Licenses

Driver's License

Present

Assessments

Customer Focus & Orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Data Entry — Highly Proficient

May 2020

Entering data quickly and accurately

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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