CHERYLL GAY MATURINO-NOLASCO

CP #091********

adzek6@r.postjobfree.com

Permanent Address:

#** ********** ****** ****** ****** San Antonio Valley 5 Parañaque City

Objective: To be diligent, efficient, and effective in any given task and to be able to help the company provide excellent and quality service to its clients and constituents in line with its vision and mission.

Skills

• Leadership and management training and background

•Ability to work under pressure

•Good communication and interpersonal skills

•Proficient in English Communication and Writing

•Basic Conversational Japanese level

•Good knowledge of customer relations

•Good conflict resolution skills

•Good managerial skills

•Ability to work in a team

Educational Background

Post Graduate:

University of Manila, Metro Manila, Philippines

Juris Doctor: April 2021 - Present

University of Manila, Metro Manila, Philippines

College of Law: 2008-2009

Tertiary:

Silliman University, Dumaguete City, Philippines

Bachelor in Business Administration major in Management Graduated: March 1996 – Top 10% of the Graduating Senior Secondary:

Holy Cross Academy, Carigara, Leyte, Philippines

Graduated: March 1992 – With Honors

Primary:

Alberto T. Aguja Memorial Central School, Carigara, Leyte, Philippines Graduated: March 1988 – Salutatorian

Work Experience

January 2020 - Present: ESL- Speaking Tutor, Chungdahm Phils. Makati City

April 2015 - March 2019: Head Teacher/Manager, Kikko English School, Nagoya City, Japan

April 2012 - March 2014: Bilingual Teacher, Kids’ World Toyota City, Japan October 2010-2019: English Instructor, Noribig Nagoya Japan 2011-2012: Front Desk Staff, Royal Park Inn Nagoya Japan 2001-2008: Quality Controller, Honda Logistics, Suzuka Japan 2000-2001: Senior Customer Representative, DIGITEL Balagtas Call Center 1998-2000: Store Supervisor, Supplies Station SM Major Consignor, SM Southmall

1997-1998: Store Supervisor, California Clothing, Inc.(GUESS), Duty-Free Philippines 1996-1997: Outlet Cashier, Treasury Dept. Manila Midtown Hotel ESL-Speaking Tutor Job Description

•Preparing lesson plans in accordance with student’s learning

•Tailoring lessons to accommodate differences in learning style and speed.

• Evaluating student’s progress.

• Preparing and disseminating progress reports at regular intervals.

• Remaining knowledgeable about and respectful of cultural differences within the classroom.

• Assisting students with their technical difficulties, where possible. FTL Tutor – (Front liner)

•Evaluating the student’s level during the trial lesson

•Giving feedback and advice on what material to use based on the student’s level

•Motivating the student to continue learning

Head Teacher/Manager/Admin Job Description:

•Developing and implementing policies and procedures to meet the needs of students and teachers.

•Overseeing the hiring of new staff members, evaluating their performance, and making decisions about termination or advancement based on performance.

•Evaluating student progress and communicating with parents about any concerns.

•Honoring individual student needs by creating an environment that is safe, supportive, and challenging.

•Conducting staff meetings to discuss goals and objectives, as well as issues regarding student discipline or staff relationships.

•Maintaining records of student attendance, grades, behavior issues, and other pertinent information.

•Managing funds and financial records to ensure fiscal responsibility.

•Providing guidance to teachers and other staff members regarding pedagogical methods, classroom management, and curriculum planning.

•Planning lessons that align with state standards and meet students’ diverse needs. Senior Customer Service Representative Job

Description:

•Responds to incoming calls emails and other message from customers and give them the right answers and directions

•Give accurate directions and support to team leaders to facilitate the successful completion of the organization’s targets and performance goals

•Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment

•Use expertise to build strong healthy relationships with clients, convince them of all the benefits of doing business with the organization, and create an open accessible communication route for the free flow of information

•Intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards as this will affect their level of productivity and performance

Store Supervisor Job Description:

• Overseeing salespeople, cashiers, shelf stockers, and other employees.

• Managing finances and preparing an annual budget

• Keeping records of expenditures, sales figures, and employee performance

• Evaluating the supply and availability of stocks and profit margins.

• Implementing measures to avoid stock damages, theft, and wastage.

• Monitoring shelve stocks and product displays, and the general appearance of the store.

• Investigating market trends and offering products that would appeal to customers.

• Addressing customers’ requests, comments, and complaints.

• Motivating employees to achieve targets.

• Training new staff members and scheduling shifts. Awards and Acknowledgements

Noribig’s Monthly Teachers Ranking: Three times Top 1/ Top 5 for two consecutive years.

Certificate of Completion: Teachers’ Guidelines Seminar TOEIC Speaking and Writing: 180/200 (Oct. 10, 2017) Member: English Teachers in Japan (ETJ)

Member: Filipino English Teachers in Japan Global (FETJ) TESOL Certificate (December 2019)

Chungdahm Phils. Inc. Mission Possible Award September 2020 Superb Showing Award February 2022

Mission Possible Award August 2022

Assistant Team Leader

Certificate of Completion: Business Sustainability Management Sustainability Leadership, University of Cambridge - October 2020 – January 2021

Reference Persons: Available upon request

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