Customer Service Store Manager
Resume:
Melissa Braber
Retail Manager
Contact
Email:
adzehz@r.postjobfree.com
Phone:
Address:
Philadelphia, Pennsylvania, 19147
Career Objective
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhancebusiness performance. Operates well in both individual and team capacities, leveraging seasoned workethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase servicevalue.
Experience
Retail Store Manager/Owner
Rittenhouse Pet Supply, Philadelphia, PA / Jun 2008 - Jan 2023
Established and monitored KPIs to optimize company performance.
Monitored store performance metrics including sales volume, profitability margins, customer satisfaction scores.
Played a key role in implementing customer experience initiatives, resulting in increased customer loyalty and repeat business.
Conducted regular staff meetings to communicate sales goals, provide performance updates, and foster team collaboration.
Performed all duties related to store operations, such as administrative duties, buying products, and maintaining strong vendor relationships.
Assistant Fashion Designer/Lead Trim Buyer
Nicky Hilton Worldwide, Los Angeles, California / Jan 2004 - Nov 2007
Assisted lead designer in creating high end clothing lines.
Produced various fashion shows including Mercedes Benz Fashion Week in NYC
Sourced, designed, and purchased trim and labels for fashion production.
Fabricated technical packaging for overseas production.
Mac Specialist
The Apple Store, The Grove, Los Angeles, California / May 2004 - Nov 2004
Happily assisted customers with device setup, software installations, and troubleshooting of both hardware and software issues.
Met and achieved sales metrics within the Specialist Role by facilitating and reconciling sales.
Encouraged customers to switch from PCs to Macs by demonstrating the intuitive and unique design of Apple computers and laptops.
Education
Shepherd University
Shepherdstown, WV
Studio Art, Printmaking
California Design College, Art Institute
Los Angeles, CA
Bachelor of Science (B.S.)
Fashion Marketing and Merchandising(May 2006)
Skills
Constructive Feedback
Profit and Loss Control
Corrective Actions
Effective Working Relationships
Stock Management
Problem-Solving Strengths
Operational Efficiency
Market Trend Awareness
Visual Merchandising
Marketing and Advertising
Customer Service
Vendor Collaboration
Staff Recruitment
Certifications
Fashion Design Certificate
CPR Certification
Reiki Certification
References
References available upon request
Publications
Daily Mail Interview regarding PPP Loans
6ABC exclusive interview by Nydia Han regarding post-pandemic pet supply shortages.
Contact this candidate